The staff was extremely responsive and pleasant to interact with. They were able to check us in early and met all requests. When you first enter the hotel lobby area, it looks like you stepped into a royal building. Our room had a mini fridge in it. There was not a microwave in our room, but the staff offered to warm up food for us in their kitchen. However, I'm not sure I would pay this price again to stay here. The comforter inside our duvet was stained yellow. We asked for a replacement and it was promptly replaced. The corners of the tub were a little dirty, so those could have been cleaned better. There was also a tiny fly in our bathroom when we first got there. Overall, the price could've been a little lower based on the cleanliness factor, but the staff was the best I've ever dealt with.

First time in Copenhagen, absolutely great hotel, would definitely come back: contrary to what is mentioned in some reviews, rooms are wide, beds very confortable, AC available if needed, very good internet connection, prime location, staff friendly and very knowledgeable, recommend strongly.

The beds were a dream - so soft and snuggly and i actually looked forward to a comfortable sleep. The staff were friendly and attentive. We were able to check into our room early, a bonus after travelling on a humid day. The hotel is perfectly situated between the palace and Nyhavn canal and within walking distance of all other attractions if you are happy to do so; also there is a train station close by with an easy commute to the airport.

If you prefer to sleep with window open over street, it can be noisy. However, i given a choice of a quieter room over the courtyard or a room over the street - i chose the street, in future i would choose the courtyard so i could have the windows open.

Such an amazing place to stay in Copenhagen! It is very central to many of the main sites but not right where everyone is. It made walking to all the places we needed to go so easy. Breakfast was good. Staff was super helpful! The room had a little bit of air conditioning which was AMAZING! We were there when it was very hot and having that air-conditioning at night was so wonderful. It as also one of the only hotels that we stayed in that had a mini fridge which was so nice for having cold water. The beds were really comfortable and the bathroom was so nice. After two weeks of traveling and many different hotel rooms it was nice to have these comforts for our 4 night stay. Parking was easy to pay for at check in and the garage was very secure and close to the location. We had a wonderful stay! Would definitely recommend staying here to anyone!

Room was very nice - very comfortable bed, spacious (junior suite). Quiet. Nice decor. Staff very helpful, executive lounge is a nice perk. Plenty of towels and soaps. Good location.

Shower was too small - we are not large people but kept bumping the door open or bumping the control knobs (making the water suddenly very hot or very cold). Quality of breakfast was disappointing - although there was a good variety of foods, they were not flavorful. Could not figure out how to get a hot cup of coffee, And layout of the food made it all feel very cramped except in the early hours when few were eating.

Great location, old school charm, comfortable bedrooms with everything you need and friendly, hospitable staff. A nice surprise as it's our first stay here and a place you would happily skip by. The bar was a little charmless but it was great option for an dinner drink and open :-)

Nothing bad to say other than maybe a few tweaks to modernise the lobby area and other communal areas, could even bring more revenue from guests not staying in the hotel, from the hotel and bar for example. This is not a luxury hotel rather a mid range, charming and amazing location

We had a delightful stay at this wonderful hotel located in the heart of Copenhagen. The location is simply superb: just a 3-minute walk to Nyhavn and a 2-minute stroll to the famous Amalienborg complex with the majestic Frederik's Church. The hotel has recently been renovated, and it shows in every detail. The service is top-notch: upon arrival, we were warmly welcomed, and when it started to rain, the reception staff promptly offered us umbrellas. They also assisted us with our luggage, which was much appreciated. The hotel definitely lives up to its price and stated quality. The rooms were a pleasant surprise: contrary to some reviews, there are air conditioners, and the rooms were very comfortable. The bed was incredibly soft, and the room was equipped with all necessary amenities, including dishes, a mini-bar, tea, and coffee – everything that made our stay even more enjoyable. We can confidently recommend this hotel for a stay. We truly enjoyed our time here!

However, there are a few suggestions for improvement. The bed was quite narrow, which made it a bit cramped for two people. A larger bed would provide more comfort. Additionally, being in the old part of the city means the windows are wooden and offer poor sound insulation. As a result, we could hear nighttime revelers and passing cars, which woke us up a few times. But these are minor issues! Overall, we truly enjoyed our stay and would definitely choose this hotel again!

Really great front of house staff, incredibly helpful especially with airport transfers. Room was very clean and well presented with all the facilities you’d need. Great location close to the city centre, right round the corner from Nyhavn and near some lovely bakeries. Bed was exceptionally comfortable and we had some of the best nights sleep. The elevator worked with a nice glass window to see through to the courtyard. The reception area was stunning with the indoor water feature, the seating area was immaculately presented and the iced cucumber and lemon water was a lovely touch. Overall beautiful hotel and we had a great rest.

Room overall was quite small but was just enough. Would’ve been great if the TV had some more English channels too.

Beautiful room, and classical outlook at the lobby. Breakfast was wonderful with fruit salads and bountiful Danish bakery, very yummy food and variety of fruits -even with passion fruits and kiwi fruits - unusal appearance in the North Europe.

There was initial blockage in the shower at my first day, but the technician fixed it quickly. The safe seems not working as I needed to ask the staff to open the safe twice. Otherwise all is very good!

It is quite lovely and travels you back in time with its aesthetics. The marbles, the paintings on the walls, the mix of gold-bronze with milky white colours, all these elements peacefully combined together provide such a unique and luxurious atmosphere. The experience is enhanced by the fact that the hotel is in the heart of Copenhagen and that gives you the opportunity to explore all of the most interesting sights easily. I would totally recommend it.

The photos of the room I booked were taken in another room and that felt a little like a cheat or a cheap practice (the other room looks / is a bit more spacious.