The staff were a stand out, so very helpful and welcoming. Rooms were lovely and clean, nice breakfast and so many places to sit and enjoy the very pretty establishment, always fresh roses everywhere and a little library. Coming back in a few days for another stopover.

Tiny thing but wish the hot water was a little hotter, was a touch on the cooler side but probably good in that I sure didn’t linger haha

I don't think you can ever find such a lovely staff anywhere. Very polite, always smiling and always ready to help with any questions or requests. They helped me very much regarding tour bookings and local information. I thoroughly enjoyed my stay at Eugenia and I'll gladly return. The location is ideal for getting around Quito. You can take an Uber Taxi for $3 to most locations.

There was actually nothing to dislike.

I booked this hotel from a distance for my elderly grandparents who were traveling all by there self. And up on there arriving back home. They commented they this place was amazing very beautiful like the most beautiful place ever very classic and lovely friendly staff helped them around

One of the best hotels I stayed in since a very long time. Staff members, alll of them, were very customer satisfaction driven. Particularly Frank went out of his way to help you any way he could. Excellent complete breakfast. Very good safe car parking. Really good price/quality.

Nothing.

It's a classic looking hotel, Breakfast was very good. The staff was fantastic with English being spoken.

The water could be hotter, it's warm but not hot, after riding my motorcycle for hours through the cold rain a hot shower would be nice.

Staff super friendly and very helpful

Shower takes a little while to get hot but not a deal breaker. All facilities in great condition and exceptional cleanliness

Comfortable room, quiet hotel, accommodating staff.

No kettle or hot water for tea during the day/night.

Looks very pretty on the outside

No hot water and when I asked about it, they turned up the temperature but it did not get any hotter than Luke warm. TV didn’t work. Noise from the bar downstairs and traffic and music from surrounding area can be heard quite clearly - not for light sleepers.

The personal staff was great and helpful. The people where very friendly,

The room was very old and furniture was very worn out.

However, in the morning, the sun came out so it was fine, but the water pressure in the shower is really low.

In the evening, it was so cold and the blanket was so heavy that I couldn’t sleep.