The staff was extremely warm and welcoming, even though we were only staying for a short time. The room was a very welcome surprise and far exceeded what I expected from looking at the pictures which was a great surprise

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We loved our stay at citymax and surprised the rating for the hotel is not higher! The staff were so friendly and helpful, organised everything for us and mostly at the last minute too. The drivers they organised (boat and car) were also amazing and we wish we’d booked everything through them. We were upgraded to one of the suites and it was fantastic, a little dated but clean and the views are incredible. The rooftop and pool is an absolute highlight too! We had no issues with the breakfast, thought it was a great selection. Location is great and central too.

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I booked this hotel bcc it was the closest one with good reviews to my cruise ship (once I got off from it). My stay really exceeded my expectation! The wifi was okay, and the staff was really helpful, especially when I had a disagreement with a local taxi driver. The facilities were modernised and the room was clean. Bonus point: the view of the Nile and Aswan street were incredible! really happy to stay here for the New Years Eve!

Wifi can sometimes be a bit slow. The coffee shop was supposed to open at 5am but I missed it two mornings in a row. The receptionist told me they didn't have a taxi driver to drive me to Temple of Philae, which was surprising.

Close to market, gave good packed breakfast . Stayed in triple room, it is spacious with balcony.

No one helped us to get the our luggage from car, the security was just looking and laughing how my child was trying to pull the luggage. Ramadan means no working for some people, they just escape. Shower needs repair , no water pressure will take at least 20 minutes for proper bath.

It was on the Marina, in front of the River Nile. Great location. The staffs were very friendly and helpful. Mr Mohamed from the reception gave us an upgrade to a room with a balcony with a splendid Nile view. The room was very spacious. The view was amazing especially at sunset. Another staff from the reception, Mr Mahmoud, organised all our sightseeing trips. The driver for the trips was also named Mr Mahmoud and he was great, a very good driver and guide. He was very helpful and patient, allowing us plenty of time at the sights. We definitely recommend Mr Mahmoud as driver for any sightseeing tours. The hotel organised our transfer to Luxor by private car with stops at Kom Ombo temple and Edfu Temple, with the driver Mahmoud. There’s also a pool on the rooftop and a café on the rooftop.

We left Citymax Aswan with the best impressions. Its location is perfect, the view of the Nile is stunning and you will find everything you need (ATMs, food, the local market etc) right next to it. Ms Martina and Mr Mohammed are excellent professionals, and everyone was helpful, assisting us in everything. They made sure we have a good time and helped us navigate in Aswan. The rooms are very clean and nicely decorated. There's wifi everywhere. Breakfast is rich and has many options (local, vegan etc). Usually, during our journeys we prefer to eat in various places, but we gave a try to Citymax restaurant and the food was great in quality, quantity and price. Definitely recommended!

Great size room, clean and comfortable. We were in a room towards back of building with a view forward to Nile, which was very quiet, we slept so well. Lovely open area on roof of building and comfortable sitting area within reception, with coffe shop. Extremely friendly and helpful staff. Excellent value for money.

Breakfast was buffet style and more limited if up early - did miss Chef being availabke for our morning eggs!

I would like to say special thanks to Fatena. Her customer service has been beyond professionalism. Once more thank you (Fatena) for your polite behavior and well spoken English. You deserve upgrade as you are enlighten CityMax hotel Citymax hotel has excellent customer service, very clean, literally 30 meters away from the river Neil and has the best view in town. This hotel was way better than expected. It should be 5*. As a traveler I can say that this CityMax Hotel is one of the best in Egypt. Thank you all for your warm welcome. I felt so special during my stay.

For me this Hotel was perfect.

We had a wonderful experience thanks to the friendly and helpful receptionists, Martina and Mohamed. Despite our booking mistake, they assisted us with the check-in smoothly and professionally, making us feel welcome and at ease. The location is also excellent, with easy access to many places, which made our stay even more convenient. We truly appreciate the exceptional service. Thank you for making our stay enjoyable!

We would like say thank you to Mr. Salah, the front desk manager of Citymax Aswan. He speaks perfect English and helped us a lot. Including to make phone call to the tour company which listed on BOOKING.COM. No one came to pick us up, and the phone number posted on Booking.com was impossible to reach out. We tried so many time to contact BOOKING.COM though, they just didn’t response and ignore us at all. And our money didn’t get refund yet til now. Book tour thru Citymax hotel should be a reliable choice. Strongly suggest NOT to book any tour from booking.com, it’s a scam!!!