I liked the location of the hotel. The room was clean and spacious, as well as comfortable. The Bathroom was very clean, the bathtub was well maintained and the shower had hot & cold water accessible easily. The buffet breakfast every day was absolutely lovely at the restaurant- very tasty and filling. I love the in-room dining options, especially the convenience of ordering it via the link. Great outdoors seating arrangements. A special shoutout to the staff especially Mohammed Asim who assisted at the checkin, Arjun and Ruth Mary at the restaurant who always greeted everyone courteously and I saw that they were engaging very well with other guests, asking us all on how comfortable we are. Special mention to the staff at the Italian restaurant, Mr. Mohammed and Ms. Rawya Jaber who were absolutely delightful in their service. Khalid at the Coffee shop deserves a pat for his attentiveness and service. Manju from the Housekeeping staff was very diligent and great in her work. Even the staff at the parking assistance were very helpful and courteous. Overall, a very positive experience made possible by great staff and lovely facilities.

I would love to see more in-room dining options especially considering most other food items are available at the restaurants.

I had an amazing experience during my stay at the hotel. From the moment I arrived, the reception staff Waleed were warm, welcoming, and efficient during check-in. They made sure all my needs were met with a smile. The housekeeping team did an outstanding job—my room was spotless every day and smelled fresh. The cleanliness of the room and hotel overall was top-notch, which made my stay even more comfortable. Truly impressed with the high level of service and attention to detail. I would definitely recommend this hotel to anyone looking for a clean, comfortable, and friendly place to stay.

Would rate the hotel : 8/10 Service : 5/10 ( front of house ) I was in the 15th flr. Decent hotel Budget and well priced Serves the purpose. Can be cut off from the city but cabs and food delivery have no issues . The boys who came to deliver water and plates were good. Late checkout.

The front of house lady is a disgrace to the service industry. I wonder how she is still employed. Lacks basic manners and etiquette. I asked her for something and she jus redirected me to other department without any warm transfer or direction. Ask her anything and she will have a negative answer ready. Just lousy staff. Furniture can be a little dated. Aircon is noisy. Wife isn't happy with the bathroom as the water takes a long time to drain in the shower area. Language is definitely a barrier . The hotel is good. Everything can be fixed. As we are all on a learning curve. Staff need to be more pleasant and enthusiastic with their jobs. Definitely needs good training and leadership.

I recently had the pleasure of staying at Novotel Abu Dhabi gate hotel, and I would like to express my appreciation for the overall experience. The facilities were excellent, and the service was consistently professional and courteous. I would especially like to extend my sincere thanks to Jad Mohamed from Morocco for his outstanding assistance during my stay. He was incredibly helpful and ensured a smooth and quick checkout process, which I greatly appreciated. His support and professionalism truly made a difference and left a lasting positive impression. Thank you once again for the great hospitality. I look forward to staying with Novotel in the future.

I had a wonderful stay at Novotel Abu Dhabi Gate. The experience was smooth and comfortable from start to finish. A special thank you to Mr.Waleed at the reception for his warm welcome and professional assistance throughout my stay. He made the check-in process quick and easy, and was always ready to help with a smile. Also I truly appreciate the efforts of May from the housekeeping team. The room was always kept clean and tidy, and her attention to detail made a big difference in the comfort of my stay. Thank you to the entire team at Novotel for the excellent service. I look forward to visiting again

While the overall stay was satisfactory, I would like to point out a couple of issues with the room assignment. We had requested connected rooms, but the rooms we were given were not adjoining. Additionally, the rooms were located very close to a service door, which resulted in frequent noise and disruptions, especially at the evening. These factors impacted our comfort and privacy during the stay. I hope the hotel can take this into consideration for future room assignments and improve the experience for guests with similar requests.

I had a wonderful experience at this hotel. The room was clean, comfortable, and well-maintained, with all the amenities I needed for a relaxing stay. The reception staff Roshini and Khalid were very welcoming, professional, and always ready to assist with a smile. A special thanks to the housekeeping staff Amritha kept the room spotless every day and added thoughtful touches that made me feel truly cared for. Overall the hospitality and attention to detail were outstanding. I would definitely recommend this hotel to anyone looking for a pleasant and stress-free stay!

I had a very pleasant stay in the Novotel Abu Dhabi Gate. My arrival was a bit early, but I was lucky enough to be able to go to my room right away, which was much appreciated. The staff was very friendly. The room was spacious enough, the bathroom had a bath as well as a shower. The bed was comfortable and the room had good natural light. My total time spent was short as I left very late in the evening again. But despite that, I was able to see the main highlights of Abu Dhabi, have a good meal and a swim in the hotel pool. A perfect place when you have a stopover. As an aside, I had emailed the hotel beforehand and received a timely reply. I am writing this as for some reason many hotels do not reply to emails. And this influenced my decision to book this place.

To find some local restaurants you have to walk a bit. It's a nice stroll though next to the canal. And it's easy to get a taxi, either a regular one or by using the Careem app.

This will sound like i was payed for this review. I do not understand how this hotel is only rated this low on booking. They have the best trained stuff, i mean all of them make 2 extra miles every time. I got a room upgrade and late check out. But this is not why i loved the hotel. Somehow they keep record of all my conversations with different stuff members and even with the smallest thing they come back with a solution. They smile, they care and they are really helpful. Thank you for this.

Even if i had any issue, we had such a good vibe in the hotel that i would forgive them. I had like 100 hotel visits on booking, this one had the best trained personel.

Generous and heartwarming staff. Great breakfast and the workers in the restourant. Nice pool, clean, overall super nice place to stay at.

The location of the hotel is outside of everything, and to get to each tourist area or business center (the major ones at least in Abu Dhabi), you need a taxi and 15 mins drive. The good thing is that taxi is by the right side of the hotel every day waiting for new passengers. Besides that, nothing much that I can complain about.