location, clean and comfortable with everything you need. set in pretty courtyard gardens on southern side of the wall. 100m from one of the gates.

no 24 hr reception but self check-in machine easy to use and there's a number to call if you need help.

Lovely Hotel with fantastic staff who did everything possible to answer any questions and help with any problems. I had friendly and helpful assistance on check in from Viktor and the next morning the reception lady was lovely and so helpful with directions and guidence and a map. The hotel is perfectly situated right next to the wonderful Medival walls and close to everything you want to see and need. There is a lovely looking resteraunt and terrace bar and you step out on too the city walls pathway. It is just a 5 min walk from the main square where there is a wide range of shops, cafes, resteraunts and just inside the Medival gate a great Bocadillo shop. My room had everything I needed and was very clean and comfortable. The Wifi was good and overall my stay was excellent. It was very quite at night and sleeping was easy. If I come back to Avila I wiuld be very happy to stay again.

If only I had seen breakfast instructions in English I would have booked

Comfortable room, great location, friendly helpful staff

When we arrived at the bus station there were no taxis. We managed to find a bus but got off at the wrong stop and had a long walk with our bags. It would have been good to have some directions from the hotel. Also the booking.com info wasn't strictly accurate. Our 'garden view' turned out to be a small window near the floor ! We found out later that we had been upgraded to a bigger room but it had an inferior view. When we arrived there were no staff about. We had to use an auto check in machine which was a bit tedious.

The location was good, right outside the old town walls. A park with excellent view of Spanish plains is only a short walk away. It was quiet except of the cars going by in the street next to the hotel. The housekeepers were nice and one of them fix my soap dispenser. Room and hallways were kept very clean.

Check-in experience was bad. I received an email saying that no one will be at the reception until after 2pm. I arrived at almost 4pm and no one was around. I was told by a person via intercom to use a machine to enter my reservation number and get my key. It was frustrating because the check in machine was not working properly. Finally, I was told by another person via the intercom that my keys are upstairs at the restaurant. Why did they say so before telling me to use the machine?

I loved the hotel building itself -- a renovated 16th C house with exposed stone and brick walls, wooden beams in the ceiling, odd angles, unusual windows, and a view of the City Walls. The other one of my windows looked out onto a charming garden. The room decor was modern, crisp, clean, and innovative in its adaptation to the 16th C building. Having toured Toledo a few days before and seen the re-creation of El Greco's kitchen and studio, the hotel building and room allowed me to feel as if I was in that time. Finally, the location, just outside the city walls, was excellent. The advance work from the staff to guide me to the closest parking garage was particularly appreciated.

It was all great fun.

Very nice structure and very well located, right at the entrance to the old city walls. Rooms are spacious, comfortable, and cozy. Mine also had a small old window facing the valley, with a very nice view. The room had a table which was good for working. The hotel has also a restaurant, I tried it the first night and was very satisfied with the food.

If wanting to find something negative, the hotel provides breakfast only in the weekend (I booked without breakfast though). There was occasionally a bad smell in the ground floor (but the rooms were perfectly fine).

For a budget hotel it was excellent. We had a generously appointed room in a quiet part of the hotel. It was annexed to an excellent restaurant with direct access. A short walk provided access to the old wall town. Secure garage parking was within 100 meters. I was particularly impressed by the grab rails affording security when using the over bath shower. Sadly lacking in other hotels I have used. Not exceptional but more than satisfactory. I wouldn’t hesitate to return.

Breakfast was between 9.45 and 10.30 am. Though of excellent value it was a little late.

All good but there is supposed to be a restaurant and it was closed all the days we were there -because they were on "holidays". We understand that everyone deserves holidays but we deserve to know it before we book, not already there. It's not nice to expect something offered and not getting it. You must know what you are paying for and decide whether this is for you or not.

Great central location just outside the old city walls, but just a couple of minutes walk from a gateway. Quiet location. Lovely clean & comfortable room. Mountain views from room. All major sites walkable. Close to many bars & restaurants. Friendly, helpful reception staff. Good powerful shower. We ate in the restaurant one night & the food & service were excellent. All good

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LOVED the feel of this space, and the proximity to the wall of Àvila. The restaurant above it is also very good, and very convenient. The hotel garden is beautiful, and a wonderful view to have. The staff were exceptionally helpful, kind, and accommodating.

I would have liked a duvet cover because I have sensitive skin, but this really is a non issue overall