Hotel ok, friendly personal, nice to have a place to cooking /warm food if you need, inside of room. Bed and pillows comfortable and clean. Very good breakfast typ buffet with multiple meals. Are situated almost in a top of the hill, so from some rooms you can have nice view to all town until beach and ocean. From other building who is restaurant the view is occured and not so nice. From TNS airport you have bus 10 until intercambiador Santa Cruz de Tenerife, and after buses 100,102,103 until Puerto de la Cruz station Tucan or El risco-around 1km far. Direct bus 343 who go at both airports but come just few times per day(see bus programs online www.titsa.com)

Thin walls thin and doors who let you hear all from the floor,. The climbig hill to come at hotel are not for everyone... Luckily are a bus shuttles from parking Centro Comercial Martiánez to hotel few times per day.. But Saturday just until noon, and Sunday dont come at all.

We enjoyed the breakfast buffet, it had a lot of different choices and was well organized. The park that belongs to the hotel is also wonderful! We loved having that just outside the room. The rooftop pool (naturists only) is a nice touch with a great view of the city and the surroundings. Nice views from the balcony also and from many parts of the hotel, since it's pretty high up. A lot of space in the room to put your things in, we loved that we could unpack our bags and be rid of them! The bathroom was also huge and had everything we needed.

Well, we didn't enjoy waking up every day about 7-7:30 when the salt and pepper hit the tables because of the restaurant being just a few floors under our balcony. We heard everything that was going on outside through a small window meant to give us som air, but mostly gave us a lot of sounds instead.. The kitchen facilities lack a few things that I would say is basic, like a normal knife and a dish brush to clean the dishes. The hotel is a bit old, they were repainting our corridor while we were there, and not everything is in shape, but mostly everything works! We did enjoy our stay!

It exceeded my expectations!!! The food was excellent, the staff super responsive and professional, special thanks to Juan the metre of the restaurant that made our experience even better with his good attention to detail and running around to offer us all the clients the best experience. It was very near Puerto de la Cruz main area where the lago Martianez is and we loved it there. The gardens were beautiful in the hotel, the choices of 2 pools was welcomed, although there was a third one we didn't visit. The receptionists very helpful, the bar man fantastic, the waitresses at the restaurant friendly and professional, the guy at the pool super cool with the kids activities and exceptional music (not loud, thank you!). Fantastic visit.

The thin pillows in the rooms.

All personal were extremely friendly and always willing to please! Breakfast was excellent! Our pool apt. was big and modern. Rooms and bath were very clean. The hotel is well kept. The sportspool is large and covered, therefore nice and warm. Going to and from' kept us in shape!

The beds!! There were 2 beds pushed together. If you are used to sleeping together, the smallest movement made the beds move apart, which was not nice! The hotel personal did their best to tie the bed frame legs together. But we made do with the single duvets..... The hotel is build on a steep hill, so going downtown or back up is only for the fittest people. The free bus fair is helpful, but evening trips are out as the last bus ride is at 19.00.

I truly believe this hotel deserves more than a 4-star rating - it surpasses even many 5-star hotels. We stayed in a superior studio apartment with stunning views of the mountains, sea, and nature. It was, without a doubt, our best holiday experience. The location, food, and facilities were exceptional. The hotel offers a wide range of activities: relaxation areas, various games, multiple swimming pools, diverse bars, live music, quiz nights, and buffet options for breakfast, lunch, and dinner. We’ll definitely be back

We wish the staff could provide better recommendations for nearby sightseeing spots beyond what’s shown on the map, as we discovered some amazing places on our own. That said, Puerto de la Cruz is truly the most beautiful destination we’ve ever visited. We also hoped that parking could be offered free for guests, but honestly, there’s nothing to complain about. Everything here is a perfect 10/10

Ambient and the garden around the hotel was beautiful. We had a great garden view, the personell was extremely polite and helpful, the balcony was great, I loved the extra pillow, we got a small kitchen inside the room that we didn't expect so that was great too. The hairdryer in the bathroom was great! We could choose between the pools, the breakfast was great with lot of diverse choices, all in all - great value for money.

The bathroom could've been a little cleaner. Bar on the pool on the 5th floor - would've been great if it served coffee/tea. Air conditioning device in the room would be great in some occasions.

The hotel is very well maintained. All areas very clean. Great customer service from the staff, who were always very helpful. Our apartment was spotless and very well catered, with all the essentials. The free shuttle service to main Puerto de la Cruz was very helpful as we didn’t realise how far away it was. A very enjoyable stay!

Nothing

Clean, spacious rooms with an in-built kitchen. Room enough to set up two work computers, which was fantastic. The location was also great. Close enough to the center of the city to reach it easily, but also far enough out to have some peace and quiet.

No gym. The outdoor fitness equipment on the hotel campus is unfortunately not really a replacement. There generally was not much to do on the premises of the hotel itself. Something like a dart board or some light entertainment would go a long way.

The Hotel was reasonable prices. The breakfast was various and excellent, also they offer dinner at a discounted price, which was very rich. We were able to park for an extra fee, but that's fine. The city center was 20 minutes by walk. We loved it.

The pools were great, a little cold but refreshing. Buffet breakfast with excellent selection, hot and cold food, juices, coffee. Lunch and dinner Also very good, buffet style. Entertainment (kids disco) staff amazing, so full of energy!

The beds were a little uncomfortable, but OK. We should have gone for the separate bedroom and living room option, but that's personal preference.