Everything! The hotel was very well-located for sight-seeing in Toledo. It was very elegant and stylish, particularly the bar area, which was beautiful. The rooms were very comfortable and clean. The staff were most helpful and polite.

Hardly anything! We had one minor problem with our air-conditioning as it switched itself off intermittently on a few very hot days, but it seemed to fix itself. When we reported it, the receptionist kindly offered us another room, but in the end it wasn't necessary to move.

Our family of five had an amazing stay at this hotel. The location was perfect, very central and only minutes walk to the sights. Our rooms were spotless, spacious, had comfortable beds, luxury towels, free toiletries, and well furnished. The hotel staff was welcoming, friendly, accommodating, check in/check out was easy, and very fast to reply to any questions we had prior to our arrival. Take advantage of the breakfast as it was delicious with many options made to order for each of us. I would highly recommend this hotel for your stay and we will definitely book again if coming to beautiful Toledo!

The location of the hotel is perfect - a quiet square in the heart of the old city, an easy walk to the main tourist attractions. There are plenty of bars and restaurants within a 10 minute walk. The staff at the hotel deserve a special mention, they were so helpful and professional and they all seemed to speak excellent English. Our room was spacious and comfortable. Everything was spotlessly clean. We didn't dine in the restaurant but breakfast was very good, and the bar area had great service and plenty of seating. We would certainly stay there again.

Can't think of anything.

We loved everything about this hotel. The staff was exceptional, every time we entered we were greeted as if they knew us. The rooms were luxurious and comfortable, beds and pillows were perfect. The breakfast was nice but different than a self serve breakfast buffet. They bring a beautiful charcuterie type board filled with high quality meats, fruits and cheeses and homemade yogurt with selection of dried fruit and nuts. Every table receives this, they then take your order for eggs, scrambled was perfect. The sweets corner was simple and adequate except for the whipped lemon herb marscapone which was fantastic. We decided to have breakfast again the second day, even though it wasn’t what we are used to, everything was such high quality. The gentleman working the breakfast room was very pleasant even when busy. They require a reserved breakfast time so everyone can be given the ultimate experience.

Nothing, I can find no fault with it.

Everything was good thanks to the care of the hotel staff! The parking lot directions were given by the e-mail in advance due to fully occupied lot next to the hotel, and the public paid parking was very close, and with a lot of parking slots. We had booked the standard room, but once in, my wife's very sensitive sense of smell had been disturbed by unknown moldy odor in the room, thus I asked the reception to change it if possible. As a matter of compensation for the unpleasant experience, we were given the Junior Suit, which was huge for our expectations, and also equipped with bathrobes and slippers, which were not available in the standard room. The dining in the hotel's restaurant was brilliant. Mr. Roberto, who was bartender in the lobby bar, and the waiter in the restaurant at the same time, had been treating us with all his heartwarming smile thus making us feel very welcomed. After enjoying the glass of the complimentary wine from the house winery (which I rated 3.9 at Vivino), we had lovely meals, but could not settle for desert. Check out was super-quick, and we left the hotel satisfied by our selection for one-night stay.

The first room mentioned above had strange odor, which we could not identify. The staff was very king to reassign us another room with free upgrade.

The breakfast was great, as was the location. The staff were very good helping us find somewhere to have dinner on our second evening and then giving us food and drink when there was a general power cut.

When the power came back on at 10.30 pm, there was a security light on the ceiling of our room that we couldn’t switch off at all, so that stayed on all night.

The location is unique and beautiful! The staff though is above and beyond. I’ve stayed at so many great places but such kindness and hospitality is very rare. They even surprised me for my birthday. Truly wonderful people from reception, breakfast to housekeeping. Highly recommended!!!!

I loved everything!

This hotel is a special one; an old royal palace that has been converted into a boutique hotel in the Marriott chain. The common areas were really pretty and unique, and we took advantage of our Marriott platinum status to upgrade our room, which was very spacious. We also requested the room with the best AC, as we had just spent a miserably hot night elsewhere before arriving. We did, in fact, get the room with the best AC and nearly froze all night. LOL! Breakfast was very nice, a special spread was brought to our table, rather than the typical buffet. The staff was great, and the location in the historic downtown was really great. We could set out walking from the front door and get lost in the unique town. We were able to walk to the El Greco Museum, and also to the cathedral.

We were able to unload our bags at the front door of the hotel, but parking is in a paid structure around the corner and down the road a bit. This was all unavoidable, but it just made it a bit of an inconvenience. Nevertheless, we enjoyed our stay and would have loved to stay longer.

Very central location on quiet square. Arrived in Toledo on Saturday afternoon and city was super busy with lots of crowds. Stepping into hotel everything was instantly calm, comfortable, a lovely relief. Location two minute walk to Cathedral. Decor of whole hotel was very gracious, huge comfy bed, luxurious bathroom, all very quiet and calm. Staff were lovely, very helpful and friendly. Very nice breakfast.

A kettle in the room to make tea (there was a coffee maker)

The accommodation is well appointed, really nice style. The location is very central and close to the cathedral and central area. We felt breakfast was too expensive at € 25 per person, we took breakfast once and it was fine, but we still feel € 25 is too much.

We didn't have dinner because the dining room was not open in the evenings during our stay. The bar food menu had a lot of seafood dishes wasn't suitable a suitable option for our group. Often there was no staff at the bar for service.