Excellent location! They have all the amenities you may need before catching a flight, including a laundry room. The shuttle service was also very convenient, and the facilities were very clean. So happy with my stay—I will definitely come back again.

The bartender was incredibly rude—twice. It’s frustrating to encounter someone so unpleasant in a customer-facing role. It would make a huge difference to have staff who actually enjoy their job or at least treat customers with basic courtesy.

Fantastic location to LAX and we appreciated the staff allowing us to store luggage and use patio area until room was ready Breakfast wasn’t extensive but kept the hunger pangs at bay for several hours. A little more fresh fruit would have been nice

Some of the inner courtyard area had rooms and patios that overlook the pool. It looked like some Repairs are needed on the building

The hotel is a convenient distance from LAX, making overnight stays between flights easy. The breakfast is good and the coffee great! The facilities are nice, with outdoor seating areas.

Calling, after arriving at LAX, to arrange for the shuttle to come and pick one up means the wait can be quite long and the outdoor area where this waiting occurs isn't all that pleasant.

The location is good and the service of picking you up and taking you to the airport

The cleanliness of the rooms is not good, the bathtub is dirty and the smell of humidity was noticeable.

The location is great, only minutes from LAX, and they have a free shuttle service. The hotel has a pool; the beds are great; there are a mini fridge and coffee and tea making facilities in the room, plus tea and coffee are free to take away throughout the day in the dining area, where there's also a microwave for guests' use. The staff are very friendly and responsive, we were given a late checkout free of charge on several occasions. Across the street from the hotel there's a lovely Ralph's supermarket, plus numerous eateries. The rooms and public areas are very clean.

The disinfectant they use in the rooms has an unpleasant smell, we noticed this every time we were staying at the hotel. The breakfast is good, but they use single use cutlery and plates/cups, which makes for an awful lot of rubbish! I greatly disapprove of that, and I don't see why this can't be changed. You have to ring the hotel for the shuttle service which is very expensive if you have to use an overseas phone, and then after listening to endless options nobody ever answers the phone. Plus it's hard to know where to wait for the shuttle.

Good location. Close to LAX and beaches. Good breakfast and friendly staff.

Room had a smell. Rooms are tight for a two queen room. Both beds touched a wall on one side. Bathroom was small.

Close to LAX. Exelent breakfast and good ground service to LAX. Will be my ”go to” hotel when I stay the night at LAX.

Good breakfast . The computers were down when we arrived at 11am for early check in. We couldn’t check in. We waited outside, the coffee area, and went out for lunch until 3pm. We were disappointed that we couldn’t get into our room sooner as we were tired from our trip, BUT the desk person Tania was so calm and professional she helped everyone get through this rough experience. She’s a keeper!

Needed to get those computers up sooner. Someone walking around reassuring and offering refreshments would be nice. They were available, but we had to go find them. Some sort of acknowledgement or discount for our trouble would be good costumer service.

Location is good, good breakfast provided, close to airport

One of the staff receptionist ( Gabriel) he tried to steal my deposit and with the help of other employees I get it back

I liked that there was a shuttle and breakfast was included.

I didn't like the noise from the street and would ask to be away from the main street. I didn't like the odor in the room and that the heater didn't work. Fairfield offered to compensate me for the inconvenience, but booking.com needed to contact them - because it was a third party booking. It has been a chore to have booking.com contact them. It is much more difficult than had I booked the property directly. It used to be very simple to get an answer from booking.com. I feel it is difficult now to contact booking.com. and have problems resolved.