The bed and pillows were comfortable, and the air conditioning was good and cold!

The in room coffee pod machine had an old, used pod in it, GROSS! The shower head was very ineffective and weak. The shower was a handicapped shower (that wasn't needed) but leaked so badly that even 2 towels wouldn't mop up the water that pooled on the floor. There was no working bathroom exhaust fan. Also, an ice bucket was nowhere to be found. In the other room we had, the pull out couchbed was stained and had food in it. Breakfast had no cold items or protein available. The biscuits were burned, and the coffee machine wasn't working.

We found that the hotel was clean and close to everything we needed. It’s near many restaurants and down the road from Nelis Dutch Village. The room was quiet and the beds were comfortable. My family enjoyed the pool. Staff were friendly.

It didn’t seem the bathroom had a fan, which would have been nice when showering to get out moisture in the room. Plus, we hung up our wet swimsuits in there and it needed some air flow. Breakfast was basic, which was fine, but if you are expecting more options you will be disappointed. I noted one waffle maker (a wait if crowded), bread and bagels to toast (packets of cream cheese, jam and peanut butter for spreads), eggs, potatoes, meat, two types of cereal (fruit loops and cheerios), oatmeal packets, flavored yogurt and that’s basically it. I wished there was fresh fruit like bananas and a hot pot of premade oatmeal, but no luck. They did have a fancy coffee maker.

We have been coming the last 4 years for an Annual Lakeshore visit. Employees have always been very friendly and helpful. Loved the special Holiday Decorations, coffee and the Variety of the Breakfast. We were gifted an awesome upgrade to one of the Fireplace Rooms with the transition from the Change in name only to White Pines from Best Western ( and some of the Booking information arrangements needed to be adjusted. Ashley took great of us! The new carpet upgrades are Beautiful.

Some of the machines not working example ice, vending. Breakfast, more of fresh fruits, milk selections again example non diary options (almond). Toast or Bagels, oatmeal.

Met friends for brunch we made, so didn't eat there. Coffee was good. Smelled delicious (bacon or sausage,) Location and facility very nice. Everything very clean & present; lovely amenities. Didn't try pool but hot jacuzzi very nice. Open until 11 pm; they let us stay a bit later. Worried about someone taking my purse. The low hot bath in room had plenty of hot water and was clean & pleasant. Many lovely towels. They had access to coffee machine in room, microwave; only used the small refrig. Good temp control / heat; was set on air-condition when I arrived. Had to walk down to ask where ice machine was. A staff member walked me down to show me. Did have vending machines. Very nice hotel.

They accommodated request for downstairs (didn't get this req from online service). Are still renovating; 1st floor door directly to outside has locked but is not yet bolted. Visibly still needs fix. Paid $1 for a razor. But I had to walk down to get it; they forgot to deliver. Had discussion with front-desk person -- a quick question which she chose to answer later, but got very nice after. They did have a good pull cart, but got no help with luggage coming or going and no offer. Would have tipped for better service. One queen bed was not comfortable; was able to move to the other, which was fine. A double curtain might be a good idea. Plenty of space; good value.

The room was very nice and clean. The pool area and Whirlpool were nice and clean. In fact, the hallways and everything was visibly clean because people were always cleaning them. The breakfast was so so could use more waffle pans,

That the carpets were filthy. My granddaughter ran around the room in her socks and her white Socks turned black so you need to clean those carpets a couple times or more a year. Maybe the couches too

The staff was great it was very clean and nice area

We rented a room through Booking.com and the whirlpool did not work so whit pines issued a refund to you guys and then you guys were to issue it to us and I still have not received it and these was issued to you guys on 7/2/2024 I will never rent through you guys again you should have issued us our money back a long time ago I AM VERY ANGRY ABOUT THIS SITUATION!!!

Room was clean and temperature was comfortable upon entry. Bathroom was just the right size. Bed was also very comfortable. Breakfast, there was a choice of hot or cold food and beverage, and they keep food out right up till the end of serving time.

I prefer a room on ground floor, but was issued one on the 2nd floor but no big deal for it was right at the top of stairs.

The staff of this location were very friendly and helpful. Hospitality was amazing.

Breakfast was little left to be desired. Everyone was coming to eat at once facility was having rough time keeping up. Also couple of tiles in our bathroom floor were lose and sticking up. But all in all with this location you can tell older place and work has been and is being done to make better.

Great location. I was very pl asked with our stay and the staff was friendly and quick to help with our needs.

No ice bucket in the room, the younger staff member we asked said they didn't have any but accommodated us with something else to hold ice. Maybe ice buckets are old fashioned now lol.

We loved our affordable spacious room with the big whirlpool tub. We also chose this hotel because of the indoor pool and jacuzzi which we really enjoyed. Our room was very clean and comfortable and the staff were very friendly, helpful, and accommodating. The cold bar breakfast options were plentiful and yummy! Those packaged waffles were SO good!!

The hot breakfast on our first morning was not good. They didn’t turn over the food enough so most of it was stale and luke warm and the options weren’t enticing to us (mini quiches and bland potatoes). But the second morning was great with fresh food and preferred options (cheese omelettes, seasoned potatoes, and biscuits and gravy).