Hotel very well looked after - amazing staff. Truly amazing and doing the best they can. They are very much “hands on”, in particular the concierge. A great number of staff, including security staff, always happy to help with a smile. Restaurant staff (Maria and Will) decorated my table for breakfast because they knew I was leaving. I was also surprised they clean the beach every morning! In addition, the property is beautiful. View from the room was really enjoyable.

The hotel gives access to the breach club to non hotel guests. This can be challenging because I have noticed those guests can drink a lot... and behave accordingly. My preference is for hotels where this is better restricted. Privacy is key at that level. I do not book a 5• hotel at 5• price to spend my extremely valuable time at the breach with whoever turns up. It was so lovely when I came to Ana y Jose 10 years ago and I am sad this has changed.

Our room, Encantada was one of the most beautiful rooms with sea view. Sleeping with the sound of the waves is a wonderful experience. There is every comfort you will need in the room. Minibar prices are very reasonable. It may be due to the season we went there, but even though our room was on the beach, we did not feel any discomfort with the sound of music. We were very pleased with the breakfast. But the most valuable thing was the attention and helpfulness of the employees. Pau and Melissa from public relations supported us in every way and gave good restaurant recommendations. They prepared a takeaway (even gluten-free!) breakfast on our tour day. Provided yoga mat for our practices. In the evenings, Mario provides extremely polite and classy service. Omar also gives very detailed recipes. Daniel and Gaspar on the beach, William at breakfast and Jorge at the reception provided an extremely high-quality service. Thanks to all the staff, we definitely recommend it.

Restaurant-bar closing time could have been a little later.

Location and beach top. Staff service was impeccable. Restaurant staff super kind, efficient and pleasanr. Concierge was fantastic, special thanks to Melissa who made our stay extra special - her time and effort, her warmth, all her help and recommendations were superb. She will be a great hotel manager!!

It needs some renovations, for the price it charges. Especially rooms. Breakfast choice should be better for those who dont eat eggs or local dishes. Music was too loud on the beach during day. some like it quiet to the waves or listen to their own music on airpods.

The place was amazing. We stayed in one of the oceanfront suites. Very cozy and private. If you're coming to visit and spend a lot of time away from the hotel, don't get this room. You won't want to leave it. It was right by the pool and you can go to sleep listening to the ocean. It's also right next to the restaurant.

My spouse had more of a problem with this, the lounge music coming from the pool is just behind your room. They had it turned off by 10p every night and we were usually already out for the day before ever hearing it turn on again. You do have to walk through the sand to get to the restaurant and if headed out for the day. So you kind of end every day sandy and begin everyday sandy. Not a big deal if you're accustomed to a beach vacation.

We booked a two bedroom suite and it was beautiful, clean, very spacious and away from all the noise. The suite was called Casa Mandala and it is on the upper floor which we loved as it gave us a feeling of being in the middle of the jungle. The employees are very nice and accommodating. We loved the hotel restaurant above the beach and the beach itself with the beautiful cabanas.

The only thing that we didn’t like was the fact that their beer selection was not the best.

Location! Hotel! Beach! This hotel has it all! And one of the best in Tulum! And I loved our semi-private pool.

Was a bit strange to see all the security outside the hotel. There was typically police and/or military personnel presence. These individuals also had what appeared to be AR15's nearly at all times in their hand. Also, the hotel pool was quite small and very little space to spend time around.

We loved our second room (Nube is the name) which is very close to the pool and doesn't have much noise pollution from the club across the street. It has a queen bed and a day bed, which was perfect for our small family of 3. We loved how easy it was to access the pool, head down to the gorgeous beach (soft, white sand, warm waters, and no seaweed), and get cleaned up again back in our room. If you're planning on staying at this resort and would like peace and quiet at night in your room, be sure to book a room far away from the street and on the bottom level. The night staff was super caring when our daughter vomited in the middle of the night and came to help clean up our room. They checked in on her the next day as well. It was nice to be able to communicate with them directly via text messaging. They felt like family.

Continental breakfast is complimentary but doesn't include water, which costs 9.75USD per bottle. Black coffee and orange juice are included, but not water. Of course, we learned our lesson quickly and would drink water before heading out to breakfast. Some breakfast wait staff seemed eager for tips, it's not a good look/vibe for a nice resort.

The rooms were phenomenal, staff was very helpful and it was a steps away from the beach.

We couldn't use the refrigerator because it was stocked with stuff you had to buy. Also more lighting in bathroom would've been nicer.

As a frequent luxury hotel visitor, my expectations were low going into Tulum with the understanding that this is a hip location focused less on the luxury factor. I was incredibly surprised by how much I loved this hotel so I’ll break it down by category! 1. LOCATION: this is a terrific location close to everything you’ll be dying to see and eat in Tulum. The great restaurants are within walking distance and the best beach clubs are literally a few steps away. You’ll get a great mix of partying AND relaxing at this hotel. Expect quiet mornings and loud nights. (If you want full tranquility, you have no business going to Tulum at all) 2. TERRIFIC STAFF: I’ve never had much luck with Mexico hotels and their staff. But this hotel’s staff was the best I’ve experienced in the entire country of Mexico. They communicate quickly and efficiently using WhatsApp and everything with them was just super easy. From The check in process to the checkout process everything was absolutely seamless. Fernanda and Paulina were both amazing! 3. ROOMS: perfect. Good lighting, no bad smells, VERY clean, no bugs, rain shower, perfectly sized, full size mirror, good vanity space for getting ready, boho decor, laid back and easy to get to. The resort is small and perfectly sized. I had a standard garden room because I booked late but the other rooms looks even MORE amazing. Although the standard was perfectly fine! You’ll need slippers the floors were marble and cold!

WIFI: mediocre. It was great before 12pm but once everyone wakes up, connections are poor because it’s busy. BREAKFAST: the complimentary breakfast was coffee just and a bread basket. That’s it. But the Breakfast area is right on the beach and provides an amazing morning oceanfront view for simply having coffee. Some people, like myself, don’t care for anything but coffee In the morning so this worked for me.

beautiful rooms a few steps away from the pool and the beach, amazing attentive staff and what a great location by the beach in Tulum, walking distance to all the bars, restaurants, boutiques and beach clubs.

only slight downside is the breakfast that you get if you book with breakfast included, it’s very basic and leaves much to be desired! you basically leave breakfast still hungry.