From the get go, hotel Ma’xanab far exceeded my expectations due to the amazing facilities and the incredible work and attentiveness of the staff. José, Milo and Hermelindo specifically were members of staff who really made a difference to the entire experience. They were extremely kind and always ready to answer any questions we might have and really provided a great service. The food was exceptional and deserves a lot of credit, this added to the experience being even more amazing and I would love to return at some point in the future. Overall it was a perfect experience I had and not a bad word to say about this hotel.

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The hotel was very clean and intimate. If you are looking to be away from the party in Tulum, this location is great. A good spot to disconnect and lay around on the beach. I will also mention the staff was very kind and accommodating. Great communication before and during my stay!

There is a seaweed problem in Tulum, most people are aware of this now. But that being said the seaweed wasn't removed and I did notice other hotels actually getting it removed so people could enjoy the beach. Also, this may have been an oversight on my part but there was no TV in the hotel room. This obviously isn't an issue for everyone, but for me I was disappointed.

Located right on the hotel zone walking distance to amazing restaurants and small bohemian boutiques, a very cute bohemian hotel for adults, great food and drinks, friendly and very attentive customer service at the front desk and restaurant,, they made me feel so special during my stayed, if you want to relax and be away of all the loud music and all the business this is your place,, love the outdoor shower, and the amazing cookies they provide in our room,, everything was great,, recommendable 💯

Everything was good

This small beachfront hotel is a delight - with warm attentive staff, a beautiful facility that is well-maintained and comfortable beachfront lounges. Ma'xanab means barefoot in Mayan - and the hotel's design meant my only need for shoes was when we went out to dinner. The restaurant was very good. It was easy to have food at our room (no additional room service charge), on the beach or at the restaurant. We had a lovely privately set room with an outdoor patio with plunge pool & both indoor & outdoor showers. Exactly what we wanted. A wonderful hotel, we would visit again.

A boutique hotel with a small number of rooms and a full focus on a specific guest. The staff is wonderfully responsive, insanely friendly and always ready to help in any situation. It's simple: you don't need to think about anything in advance, all excursions, transfers, restaurant reservations will be helped by the hotel staff.very stylish and minimalistic design. The location is perfect for everything!the best restaurants are nearby. The hotel is located in the middle of a tourist street. P.S.:We are especially grateful to Sofia and Valeri ,they’re the best !

Choose a room with a private pool!

The staff was awesome! Sofia and Valeria at the front desk were great! Sofia helped us make a reservation and messaged another restaurant to make sure they knew we were celebrating my bday/wedding anniversary. The hotel had a whatsapp and were so responsive to every question/request we had. The food and drinks were good. The breakfast options were great. The guys at the restaurant were very nice. Air conditioning was good. There was seaweed on the beach but the area near the hotel was cleaned up every day.

These are very small issues and likely just due to personal preference... the room was very dark (great for sleeping and ambiance in general) but a little hard to put on make up. There is no door between the toilet area and bedroom. The gratuity is already included in the bill at the restaurant/beach club and its not exactly the most clear but was fine since they did a great job. Also lots of flies when you are laying at the beach.

Private, peaceful little piece of paradise perfect for a couples getaway. Could bring the kids but honestly, it’s such a romantic place…better for some adult time. Clear waters, excellent service and a dreamy room with private small pool on your balcony overlooking the water. Food was also top notch. No need for fancy outfits. Bring a bikini, cover up and sandals…and be sure to get a passion fruit mezcalita!

Outside of the resort, the little town has declined since we were there three years ago. Many businesses closed or burnt down…not going into why, but it’s sad because this area is so gorgeous and has so much potential. As a woman, I wouldn’t walk alone on the street at night. I hope things improve for both tourists and the local people.

Clean, quiet, and excellently located, close to everything. The food is very delicious, and the staff is excellent and very helpful.

It's relatively very expensive for the amount we paid. The beach is very dirty with algae. There are hotels that clean the beaches of algae, but this wasn't the case at this hotel, despite it being five stars and very expensive. The water is very dirty with algae, but this problem exists on all the beaches in Tulum. The breakfast menu is not delicious or satisfying. There is no open buffet, only a menu from which you order your meal. The hotel is very small, consisting of only 16 rooms, which I didn't know beforehand. However, this made it a quiet and comfortable place.

The whole team of staff were simply wonderful. The service is exceptional and the food is good. It is a very nice and relaxed spot, which is appreciated when you need a break from the thumping music in tulum. It is a beautiful hotel and the service is impeccable. Would 100% stay again

The private outdoor pool area was unusable because of the bugs. This was a huge part of why we were willing to pay in this price bracket so we’re disappointed not to be able to use our outdoor space at all. If you get a jungle room you are so sheltered from the wind that the mosquitoes are unbearable. The room also had a slight musty smell, mainly from the humidity. But the staff provided us with a dehumidifier. Overall it was slightly overpriced for what it was - the price of a massage was more than double what you could get on the beach front done by the same masseurs.

We stayed at Hotel Ma’Xanab as the first stop in our holiday to celebrate our recent engagement. From before we arrived the hotel was exceptional in communicating with us and providing us with all the information we needed ahead of our stay. From the moment we arrived we absolutely loved the place. The welcome from staff was amazing and they knew us by name from the main desk to the beach club. The room was beautifully decorated and one of the most spacious hotel rooms I’ve ever stayed in. The setting is incredible in an amazing location on Tulum beach. The beach was one of the most beautiful beaches I’ve been on and the service at the beach club particularly from Rogelio was amazing. The location was also perfect for short walks to many lovely restaurants along the road. We also enjoyed the complimentary bikes that the hotel provided to cycle to nearby sites such as Tulum ruins. Overall this is one of our favourite hotels ever and has so many 5 star touches that makes it so unique and stand out. We cannot wait to return.

Very hard to fault the property as it was exceptional. If I had to criticise it I would say the pillows were a bit hard but that is personal preference. It is probably worth noting that the mosquitos are very active and we had lots of bites. Not the hotel’s fault and to be expected with such a tropical location with jungle surroundings but Would recommend that people bring plenty of insect repellant