Just wow. The rooms are spectacular. Every corner has been designed with high attention to detail. From the lights control, to the double shower, the outdoor “in room” swimming pool, the daily dessert they bring in the evening. Every morning and night they write in the sand “good morning” or “sweet dreams”. Someone even comes to the beach to offer to clean the sunglasses. Staff are so welcoming and helpful. It is located on a part of the beach which is not the busiest so it feels like you are alone in a private long paradise beach. Very peaceful and relaxing. One of the best hotels I have been to.

Nothing at all.

the location was idyllic if you are looking for chill

The staff wanted to be tipped for everything - even a bottle of water this became annoying and if you didn't the staff would serve the ones who did.

The staff are all wonderful and accommodating. The rooms are fabulous - huge and luxurious. The bed was incredibly comfortable. The toiletries and amenities are top notch. I loved the little pool by the terrace. The sound system in the room was unexpectedly good - a great touch. Also loved crossing the little jungle to get to the beach, which is literally steps away from the room. All around a brilliant experience that I hope to repeat someday. Shoutout to Oscar for taking such great care of us on the beach!

A bit pricy, but ABSOLUTELY worth it.

Luxury rooms with ocean view and private pool. The double shower in the bathroom was particularly spacious.

Location may not be the closest to the city centre, unless you have your own means of transport (we rented bikes from their sister hotel for the day). Unfortunately, the seaweeds accumulating day after day on the beach did not make the seaside experience the most enjoyable (but not the hotel's fault, I guess). Air conditioning a bit too noisy for my liking (there's only the 'turbo fan' or the 'off' mode, no in between...)

Location was fantastic! Right on the beach and secluded from the hustle and bustle of the main beach road. We loved the food at the property and how we received a welcome cocktail when checking in. The staff was great but not great at address issues we ran into while staying here. We also like the fresh fruit, free drinking water and coffee available in the room.

The AC unit was extremely loud which made it hard to hear the waves from the sea while sleeping. We asked for assistance in fixing this or turning off the A/C and no one address the issue so we had to deal with it. Also our lockbox didn't work so we couldn't leave valuables behind. We requested a late check-out but were denied and it turns out the bellman didn't take our luggage out of our room for an hour past checkout which means we could've had access to the room longer. Lastly, when we requested transportation to the airport from Tago they ordered us a taxi which was 30 minutes late and didn't offer any other options. When we arrived to the airport, the taxi charged us $100 USD!!!!! It cost us $50 USD from the airport to the resort.

Bruno, Edmundo and the rest of the Staff were great! Olga and the Kitchen Staff cook Great food. Location on the beach and beach "club" are very good. All thee staff and Managers (like Betty ) are very helpful.

The price of the everything on the Hotel strip Is very high. I think that the value was a hard to see because of the prices. Even though the food and drink are very good in a lot of places $45USD for a hamburger is too much. It starts to look like gouging pretty quickly. I think if prices were more reasonable that more guests would stay and eat the hotels they were staying at. Expect to pay $30-$40 USD fro Cab ride into town and again on the way back( 15-20 min ....)

We liked our stay at Tago a lot. The room was very spacious, especially the open bathroom. I can't remember ever having had such a comfortable bed before. Between the bed and the beach there was only our private pool, which was usually a bit chilly for Demcember. The beach with beachclub near Tago is particularly nice. We would definitely consider to come back.

As we were very happy this is not really a big deal: as drinks and food are not made at the beach bar the service was quite slow but charming and friendly.

We really enjoyed our stay at Tago Tulum and were very impressed with both the location and the spacious, and modern rooms. The beach was cleaned every morning so we had no issues with algae and the staff was always attentive and ready to assist.

Two minor things that could be improved. First, the cleaning service was only done around 5pm every day which was quite late and disrupted our schedule. Second, we also enjoy to drink tea in the mornings and evenings and there was no kettle available in the room.

the rooms are unbelievable! great modern look with lots of space! the staff was great (especially betty - she’s the best!!)

you have a pool on your room terrace, unfortunately it never got cleaned (leaves & branches) even if we requested it

Rooms, beach- always raked, clean, organized, beach cenote clean, friendly staff, daily room cleaning w fresh towels and room pool screened if any debris, sand walking paths and sand dining floor space was a nice feature.

Should be more caffeinated nespresso coffee pods daily in the room ( like 6 minimum). Same with water supplied; 4 small Fiji waters minimum. General filtered unlimited potable drinking water stations should be around the property. 2 key cards per room instead of 1. Drink prices could be substantially lower which would make the beach and/or bar experience more lively to socialize with other guests creating an estate atmosphere. Light music during breakfast & dinner time around dining space would be great.