Clean. Well appointed. Nice staff.

No Tea in the room. I don’t want weird green stuff, or tea made from berries. I don’t drink instant coffee. I am an English man of a certain age and I want English Breakfast Tea. It’s not hard. You can get it at the Co-op down the road.

Cleanliness and the location near to the home office.

The toilet doesn’t flushed! Also the stuff from the reception not approachable. They don’t smile, one reception lady when we check in last 10th of April around 15:30 was so moody when I said to her I want to extend the time our stay. My partner ask her to explained the rules… this lady (reception) so grumpy. The next day the supervisor knocked in our door even had a ‘Do Not Disturb signed’ I told her we had extended our stay till 15:00. The supervisor she didn’t have any information about it. Could you please trained your staffs about communications!!!! They are lack of communication skills!!!

I have to say staff members Lorna (cleaning staff) Belle, Sarah, Georgina (reception) Michelle and Santan (restaurant) were all so attentive and lovely to interactive! Georgina always helped with my parking as a disabled badge holder, which was very thoughtful. The food was nice in the restaurant and Michelle often would greet me warmly and would often suggest great meals. Lorna who cleaned my room majority of the time was so lovely! I had a great stay and I would recommend anyone to stay! Great location to the shopping centre and boxpark

Limited parking for disabled people.

Very nice ,clean and great big room ,breakfast amazing ,honestly ,one of the best hotels in Uk ,water and coffee free in the room ,nice bath which I loved they had ,beautiful rooms and beautiful restaurant also the location is amazing

The staff …very unfriendly ,one of the receptionist females has such a nasty attitude for no reason ,she shouldn’t be in this amazing hotel also she said that until 10.30 is open the breakfast area and when I arrived at 10 was already closed and the staff from breakfast area almost didn’t let me in ..I’ve explained that that I was misinformed .Very cold and not saying even hello the kitchen staff but David from the reception was the best .Very polite ,the hotel should carefully choose their staff as the hotel is a luxury place and people are paying good money for a night :)

We re-booked this hotel because it was so lovely!!! Classic hotel hospitality as it should be! Cleaning every day, super friendly staff!!! We were offered free coffees and delicious pastry after we had checked out and were sitting at the bar. The barman even gave us an amazing magazine!!! 5* service! Huge thanks to Lili for serving us at dinner, to Georgina (front desk) for printing out my documents and refusing to charge for that! And everybody else whose names we don't know: such a pleasure to feel welcomed and cared for! Delicious breakfast and dinner! Very nice and warm lobby. Super quiet, very good noise isolation.

Stayed for 2 nights , the room was spotless , staff were friendly especially the gent on the bar ( don’t know his name but think he was scottish ) he was great ! Couldn’t do enough for us super helpful ! Room was lovely had everything we needed . Housekeeping came in after the first night cleaned the room made the bed and re stocked everything. Only down side was other guests being loud but hotel reception moved them . Would definitely stay here again lovely hotel and central for everything in Croydon

Would have loved a fridge in the room but can’t have everything :)

My room was spotless. The air conditioning worked very well, and I was able to have Wi-fi instantly. My room attendant was accommodating, checking to see that the beds were to my liking and that I had sufficient amenities. I have stayed at this hotel many times, as the location is excellent. East Croydon station is handy, and the bus service is always available.

I had nothing to complain about except the weather. It was exceptionally cold, but I had suspected it to be

Everything is good. The staff are all very helpful and friendly. I have stayed at several hotels recently, both in Croydon and in Brighton, and the Leonardo brand is consistently the one I prefer. With the Advantage Club I am getting a loyalty discount online, which helps to make it more attractive.

I have been using Leonardo and other hotels for a number of weeks recently, so the price and loyalty discounts are very important to me. More discount please.

We especially liked the welcome from friendly, helpful, diverse staff, location, comfortable bed, cleanliness, the number of charging outlets for devices in communal areas.

We enjoyed the breakfast, but think that there just need to be a bit more mindfulness in laying out adequate serving utensils for the cheese and sliced meats, yogurt and fruit section. Also need to be more anticipatory when it comes to knowing when things are running out such as the scrambled eggs. It would have been nice to have vegan or plant based proteins for non-meat eaters to replace the sausages and bacon, also some fish such as smoked mackerel or salmon would have been great additions.

The receptionist my partner and I spoke with was very kind, friendly and informative which made for a good start. We were only there for one night but the room was clean, the bed was comfy and in my opinion good value for money. Location is good for anyone who needs to travel around Croydon as it's a short distance away from both East Croydon and West Croydon, there are plenty of bus routes and also the tram.

One issue that my partner noticed was that the AC was making a high-pitched sound that rang throughout the night making it difficult to sleep. We spoke to a receptionist the next morning who apologised and would get someone to look at it. There is a warning in the bathroom but still be very careful when coming in and out of the shower/bath, it can be very slippery.