The staff here are a great asset; warm, welcoming, well-trained and professional whenever I encountered them. On the whole, the rest of the hotel was exactly what you would expect from a chain hotel, but the staff were exceptional from start to finish. The spa was never over-crowded.

I drive an EV. There is only one charger which was in great demand and although there are 3 cables which should have meant that 3 vehicles could charge simultaneously, it was only possible to use one at a time. I would have eaten at the hotel more if there were more healthy options on the dinner menu.

ALL staff from the moment i walked in to when i walked out went above and beyond. Food was fab, room was fab we loved it facilites were brill . Food wise on the diner ,bead and breakfast deal , portions were billiant. I wish i had this on every hotel stay.

My only thing which is down to my crics and not the hotel its self. I have an 11 year old , who is too old for childrens menu but not there on the adult menu. We did a d.b&b and the starter choices on the set menu were limited , in fairness i didnt quiz this at the time either (based on what i had im sure if i had they would have sorted it)

Our stay at Holiday Inn, Haydock by IHG totally surpassed our expectations. The reception staff at check in and all other staff we encountered were extremely friendly and professional. We booked bed, breakfast and evening meal. The room was large, clean and provided everything that we needed. The breakfast had plenty of choice with all cooked items being hot, which has not always the case in other hotels. We were surprised that the evening meal contained 3 courses and found enough choices on the menu, all food was well cooked. We would definitely recommend the hotel to family and friends.

There was nothing that we did not like.

All the staff we had dealings with gave the impression they where happy to be there. Tbh, we thought we had booked into the Mercure Hotel around the corner...we where pleasantly surprised when we walked into the Holiday Inn after being turned away by the Mercure...the reception was much nicer and the staff where fantastic. When we got to our room, which was conveniently situated on the ground floor, we discovered a large enough room for the two of us which was not overly hot like you find some hotel rooms and it had all the usual things you would expect + a few more in the room fridge etc. We had booked the dinner, bed & breakfast package...we both couldn't understand how the hotel could do it for the price!! We went to the dinning area for our evening meal, we where shown to our table by Mandy...what a pleasant person she is! We placed our order from the multiple choice menu. We did not have to wait long for the first course to arrive, which was a tasty enough soup. Our mains arrived, one was an excellent, fish, chips and mushy peas... My wife, who is vegan...had a Vegan Dahl, which she said was really tasty. I had a chocolate brownie & ice cream for my pudding, my wife does not do puddings. Our breakfast was a help yourself buffet style. The hotel cooked a couple of vegan sausages for my good lady and I had a Traditional English Fried Fayre which was excellent. All in all this was brilliant value for money and, considering we thought we had booked elsewhere, was a pleasant surprise. Staff members worthy of a name check:- Dillon & Jake on reception, Mandy & Jon in the restaurant and Jade at the bar. Will definitely use this hotel again without hesitation...as we have family in the area and this makes an ideal base for planning our various visits.

We asked for two single beds, as this is the only way i get my fair share of the bed! 😉 we where given a double. 😞

The Hotel is in a good location and in a quiet area. From arrival all the staff we encountered were friendly and made us feel very welcome. The room was clean and functional. It was cleaned the next day too as we stayed two nights. We stayed DB&B and the meals offered good value and were delicious. This was both dinner and breakfast. The portion sizes were big and lots of choice at breakfast. Drinks are reasonably priced too. The pool is warm and was a nice extra as well as the whirlpool bath. What really made our stay overall great though were the staff who were super friendly and made it feel that nothing was an issue. This provided a wonderful atmosphere throughout the hotel. Will definitely return here again. Thank you.

Zilch!

The room was ample size, and spotless, tea and coffee facilities in the room as well as a hairdryer. The beds were very comfortable. Had an evening meal and breakfast, both were very tasty. The breakfast was self serve with lots of different choices. On both occasions the staff asked straight away on entering the dining room if anyone had a dietary restriction, this did not affect us but was nice to know for other family members who were not with us on this occasion Also noticed at breakfast there was a table in another part of the dining room that was a ‘ Gluten Free’ area. Although we did not have time to use the pool area, jacuzzi and other facilities, they looked clean and the people in there seemed to be enjoying them.

Exceptional breakfast. Friendly staff.

Called hotel reservation number prior to arrival as we had a dog. A patronising agent decided to condemn me for not knowing the rules for dogs. She said I should have booked directly with hotel and not use a third party provider such as booking.com. The call was ended. The following day another call was made to the hotel reservation telephone number where another agent took over 20 minutes to tell me it was OK and gave me another booking number. Not a great experience and tbh I nearly cancelled the booking.

A very warm welcome as we arrived and the man working the desk made sure we were 100% happy with our room and the services available. We were in a family room which was very comfortable and good space considering we had a baby and a dog with us. Breakfast and the staff running the service were fantastic.

The hotel isnt by any means 5 star, however considering the price its great value for money. Some areas including the room could do with some tlc. I didn't notice any obvious parent and child spaces near the entrance and the baby changing facilities weren't fantastic but still workable.

The bar and restaurant were fresh and welcoming, food was very nice, although a little disorganised in the execution, pool and additional facilities were lovely, staff all friendly and welcoming. The room, albeit a little tired, along with the corridor leading to it which all need a little freshening up, was tidy, clean and exactly what you would expect. We were comfortable, everything you needed to know was clearly laid out in the room, plenty of cupboard space, only issue we had, which is a personal issue was the TV, would be nice to be able to have the option to watch a streaming service as the channels have little on. However, that said we would happily stay here again.

Nice large rooms, clean facilities. very accomdating for food allergies. very friendly and helpful staff. Nice food with good options for children. loved the fact they had a play area for kids. overall very pleasant stay. gym and swim an added bonus.

beds a little uncomfortable, could do with investing in new mattresses and there was no heated towel rail. ok for one day but for more than one day with swimming alittle more inconvenient although the spinner provided helped with the excess water. corridors could do with a touch up with decorations.