Very Nice Rooms, and up to date.

We booked breakfast for one of the days we were there, but the food ran out very quickly, and some of the food was not replaced in the hot pans and trays for at least 20mins, me and My partner and the other guests had to wait this long, other people entered the breakfast area by then, and it was a back log, the food ran out yet again, so did not enjoy this experience whatsoever, the 2nd morning we were there, we went over the road for breakfast to the pub on the grounds, cheaper and less hassle, surely the IBIS knew how many guests we staying and would have had this situation in hand.

The breakfast was good the location was great the staff were very helpful pleasant and polite

The breakfast was good but could have been more choice ie only scrambled eggs no fried boiled or poached - the room was very small for a family room for 4 - i banged my foot on one of the beds several times and so did my husband and the 2 children in the end we got rid of the camp bed and slept my youngest grandchild on a few mattresses on the floor between the other beds this was much better the staff helped by getting a few extra mattresses so we could do this but really the room was way too small for 4 people

Your Heydock property is near to Newton-le-Willows where my dad's family come from and where we will return to as our family grave in the churchyard at St Mary's and St John in Crow Lane.

I was unable to use the toilet as it was too low? Made things very difficult, although you have loads of 'bar' all around it I have severe arthritis and unable to grip the handrails to pull myself up! My two brothers are over 6' and as they both have postate cancer they are in-out of the toilet all the time, Johno is on chemotherapy and he is using the toilet a lot and of course is being sick a lot and the toilets are very low!

The room appearance and decor was good and the bed was very comfortable

The breakfast wasn't very good, especially in terms of options. There needs to be more options for non meet eaters or vegans. Veggy sausages would be good and a range of fruit tea would have been great. Also we had to pay extra for an early check-in which I think wasn't great as we travelled a long way and only wanted to drop luggage off to get to the title parade in Liverpool to save the hassle of checking in late at night.

Excellent breakfast. The hotel is well placed for me to visit family close by. The hotel is clean and comfortable. There is a very good eatery next door and it's well placed generally to visit the area

The bed was little too firm. I had requested a quieter room, and although there was less traffic noise, the room allocated was directly above the main entrance for the hotel. People going outside fir a cigarette were chatting right under the window and even with it closed. They could clearly be heared, so that did disturb us.

The room was clean, good walk in shower and beds were comfy. Breakfast was really good value, choice of cereals, fruit and cooked items. I asked for chilled water and two big jugs were in place within a few minutes and the staff member came to my table to let me know. All the staff were really nice, very friendly and did a good job. Parking easy and there is a pub right by if food is wanted.

The room was very hot in the night, being close to the main road meant it was too noisy to keep the window open. There was a little bit of black mould on the base of the shower wall.

Friendly cleaning staff, happy to top up room coffee/tea/milk requirements. Easy check in/out.

Breakfast too expensive at the Ibis. Much simpler to walk across the parking lot to the Lymewood restaurant where a superb, self serve hot buffet is available at around 7 pounds only (equivalent to the price of two cups of tea at the Ibis). Same for evening meals at Lymewood where for a similar cost the buffet offers hot cuts of turkey, pork or beef with ALL the trimmings!

Clean, friendly staff, excellent value, good size car park! Me and my daughter needed a place to stay after a concert, we didn’t need anything fancy just a clean room and a comfy bed and that’s exactly what we got for a great price. Toiletries and towels, tea and coffee in the room for the morning. We had a great night sleep and the staff were fab!

The only negatives for us was there was only one pillow each, and the tv didn’t work, the tv was on standby and the sensor on the remote lit when pressing the button but no joy so we just used the iPad.

Was able to park close to the hotel front door. There was a lift and the place was very clean and modern looking. Same with the bedroom. Their breakfast had a good selection of hot and cold items.

I had to go back and forth from the room to the reception 3 times due to a card key not working on the door. At first they thought the room door needed new batteries but it was just a faulty unit. Having to lug bags up and down hallways and lifts multiple times was an inconvenience and a nuisance.

The staff was welcoming and very helpful. The rooms were very clean, simple but with everything you need. Beds were very comfortable. Also great buffet breakfast, again simple but very good.

Our rooms were next to a busy dual-carriage road and it was VERY noisy. I didn't mind myself, I found it quite soothing, but a real problem if you want/need silence to sleep.