The room was bigger than I expected, probably because I was in a disabled room. The hairdryer plus would not reach the socket as the closest socket had been damaged & wasn't in use & the shower dribbled constantly. This was reported on the first morning & reported the same day. The shower was fixed & a triple adapter provided for the hairdryer. The T.V. worked well & there was plenty of tea, coffee & milk available. I would like to mention the female member of staff who was on duty on the night of the28th March. Unfortunately I didn't get her name. She was extremely helpful even offering to go to the bus stop outside the hotel to get me the times of the buses the following day which was above & beyond her duties!! I left a day early for personal reasons - nothing to do with the hotel.

On the negative side, the room was not as clean as I would have liked & dreadful around the bath taps. The room was too hot during the day & cool at night. The doors banged very loudly outside as people used them to navigate the hotel.

Location perfect, easy to find from M6 and close to my good friend in Pemberton, so ideal for me. I have to commend Emma on reception, she was so very helpful, I would definitely book this hotel again. A hidden gem, the fact that the bedroom block was separate from the pub ensured there was no noise interference on a busy weekend. Plenty parking. The rooms were also well sound insulated from traffic noise from the motorway .

Only because I have slight problems with my knees, a lift would have been good as there were lots of stairs to negotiate.

Clean rooms, staff so friendly and accommodating to your needs to early check in. Very knowledgeable to the surrounding community. Beds are so comfortable and you’re guaranteed a good nights sleep. Breakfast is plentiful from continental to full breakfast and vegan or vegetarian options . On the doorstep to nearby motorway connections.

There no negativity to point out about the mount. I’ve stayed here quite a lot and never found a fault. To be honest l usually joke which room l getting on booking in.

I have informed them about my arrival time, but it was changed and late . .they have taken and noted it well. for the price its great value. .I have asked them to make the room extra clean due to kidos sensitivity, they have listened. . some people talk about the bathroom and it's condition. but it's has nice cleanliness and good care even they are bit outdated or behind some year, but it's just your view. For me as long as they in great condition and clean its same as newer bathroom equipment.

All good for the price we paid.

Location was great as we were travelling from Cornwall to Edinburgh so it was just over half way. Plenty of parking and just off the M6. It was exactly like a travel lodge so did the job perfectly Bed was comfortable. Breakfast was good, except I would have preferred nicer bread for the toast rather than sliced processed but that is a minor detail.

The accommodation did look well used and was rather tired looking but fine for us and what we needed.

I was very impressed with how accommodating the hotel team were when I messaged before my booking date to ask for a quiet room. They were quick to respond and reallocate my room. The room was basic, a little tired, but very clean and the bed was comfortable, decent shower too, once I worked out how to use it ! 😊

Although clean and comfortable, the room I was in was a little tired and would possibly benefit from a bit of a repaint and update, but it didn't detract from the stay and for the price paid it was good value.

The rooms were clean, tidy and well equipt. Bed was extremely comfortable. Fans provided in the room to help with the hot weather. Staff were very friendly and extremely helpful (ecpecially the lovely receptionist) Good location and the pub on site was great.

Building was a little dated. Outside could do with a freshen up, woodwork painting, sweeping etc. Sealant around bath/sink was a little mouldy. A little time and effort and it would be great.

Bed is extremely comfy and the room is very spacious. Staff very friendly and helpful !!

Stayed once before and no issues, this time however the floor in the bathroom was mouldy, we had no dressing table chair and the bath was clearly not cleaned as it had hair in it. As we were only there for a couple of hours through the night we didn’t have time or energy to do anything about it. The staff and the bed itself, were exceptional. Both times we’ve stayed there’s been a “tree” smell throughout the corridors. The first time our room was too high up so didn’t spread to the room however this time we could still smell it in the room and it’s not a very nice smell. We would still stay again for the convenience but if we are not happy we will be saying something. This time we just didn’t have the chance.

The location was central. The lady on reception, sorry didnt get her name was really friendly and very informative about taxis. Also the night porter was locely and friendly. The room was very spacious.

The hole in bathroom floor was a bit dangerous, there was a screw sticking out and had to cover it with the bath matt to make sure we didn’t stand on it. There was a big stain on the carpet and there were some sort of spillage on the walls. Also mould in the bathroom. Mould remover will do the job!!

Excellent catering all round. Super friendly staff, very willing to accomodate any requests, huge food portions. All staff were lovely, in the hotel and the restaurant.

Rooms are tired. Ex premier inn. Showing their age and could do with a hoover around the curtains and ceilings. But I think this is reflected in the price. You are not paying large prices. It worked well for us