The breakfast was very good with plenty of choice and as I walk with a stick the staff went out of their way to help me carry things. I also opted to have some evening meals in the hotel and they were very good as well. Overall the staff were very helpful and friendly.

Personally speaking I think the hotel chain should consider walk-in showers or wet room in the disabled bedrooms. Climbing over the side of the bath to take a shower when you are travelling on your own and have a disability is not an option. Baths that have a door in the side might also be worth considering. A firmer mattress on the bed would have been good as I struggled to get out of it - too comfortable and squashy - not conducive for arthritis suffers.

The staff were super friendly and helpful, they made it a joy to stay at this hotel. It is so nice to stay somewhere where you feel at home. I stay in a lot of hotels, so I think I am pretty qualified to know what good looks like! These guys have it nailed when it comes to customer service - well done to everyone on the staff.

I made an error when booking and was not allowed to move to the other Mercure up the road. When I phoned the hotel it was a 'computer says no'. To be frank, this really annoyed me so wasn't really looking forward to staying here. Mercure - you are very lucky that the staff at this hotel saved you. To staying guests they are super, but what happened with the booking experience? This would have been a 1/10 if they had not rescued it during my stay. My room was not spectacularly clean, especially around the skirting boards and lots of dust and marks on the desk, a little bit more attention to detail needed.

Comfy bed, late check out, huge rooms, storage, small but effective bathtub, fridge (not mini bar) in room was a bonus gentle warm lighting in headboard is a genius design and better hygienically too ..was a lovely way to wake up.

My shower seal needed replacing as kept leaking water..just a minor issue..a few design flaws are all I can specify...e.g lots of hangers and space but when using them...doesn't stick out wide enough to accommodate your clothes properly so they are on an angle. Also the pressure of the water in the sink and bath is so powerful that it can blast out and go all over the place even if careful. Again very hard to find fault with anything. For me the location was not as ideal as a solo traveller without car but that is quite irrelevant to how good my nights sleep was etc would stay again

rooms were spotlessly clean,comfortable and really nice comfy beds.Spa was really good,great jacuzzi, sauna and steam room and good sized pool.we had a few drinks in the hotel bar and Victoria was great,really friendly and helpful, also we had breakfast on the Saturday morning before we went to the races which was really nice,great hotel and friendly staff

nothing to dislike, had a great time here,3rd time we've stayed and we've never had a cause for complaint,,maybe if the hotel had sky sports for the football, but they only have tnt sports i think

The location of the hotel is central to the shops and other St Helens tourist attractions e.g. World of Glass. I couldn't fault the service and the food was good. The staff were very attentive and helpful. The bathroom was well appointed and suitable for disabled guests with assistance pull cords and grab rails if needed.

Although the bed was very comfortable, I had difficulty getting in and out of it if I needed to use the bathroom in the night as I have arthritis so a slightly firmer mattress would possibly have been better. I didn't like the fact that the shower was over the bath. Even though it was a low bath, for a person on their own with arthritis or any other disability it was difficult to get in and out of. So saying I knew the shower would be over the bath when I booked my accommodation.

The room was fine – clean and in good condition. Having access to the pool and sauna is a great bonus and really adds to the stay. There’s also an interesting glass museum nearby that’s worth visiting. The staff were generally fine, but the lady working during breakfast was especially friendly and very helpful. Breakfast itself is quite basic, but it’s tasty and perfectly good.

One of the electrical sockets in the room was damaged, with wires sticking out, which felt a bit unsafe.

The room was very clean and comfortable. Girl on reception was lovely chatted to her a couple of times. Free parking. Breakfast was nice, although I would've liked a little more choice other than full English (or variation of) for hot options as im usually an eggs benedict girl. However, it was made fresh and very nice. Stayed for access to liverpool without the price of liverpool central hotels but for an easy drive in on the morning. There are tons of places to eat within minutes walking and the cinema is right there too. TCB chinese was a great experience for food!

Headed straight for the pool, which was a bit of a disappointment. Very strange shape with a big triangle cutting it in half, and because swimming lessons were on and tons of kids in too, I wasn't actually able to swim. Had a few mins in the jacuzzi instead. And it didn't open till 8 am, and due to having to leave the hotel at 830 in the morning, it meant i missed my morning swim. Id usually swim at 6am.

Rooms were comfortable and well appointed. Facilities were very good. Staff were very good and the bar staff/dining room staff were very friendly and helpful.

Not enough tea/coffee/milk in the room and when we went down to reception for some more there weren’t any staff there. Waited a while but no-one came so we had to do without. Breakfast was good but they ran out of a few things, bacon/hash browns/baked beans so we had to wait for a bit before it got restocked.

Great hotel great price too, the room was spotless and had everything we needed, the staff were super cool and very helpful' I would and have recommended the hotel to my family and friends via social media. we'll be staying again real soon.

the only gripe I had were the cheap "primary school" type loo paper which was well out of place and to be honest I'd rather pay a few pounds more for something nice. I ordered a beef sandwich from the bar to take to my room, and found £8.00+ (and another £3.00 if you have it delivered to your room) a little excessive for what it was, if your going to charge premium rates for food make sure the contents make it viable and not use razor thin beef that seemed to be from a packet rather than from the hotel kitchen.

The staff were all lovely and the hotel was very clean, the housekeeper we spoke to was especially lovely (black hair lady)

The sink was far too shallow so it’s incredibly hard to wash your hands without just pressing your hand on the bowl. The blankets also kept coming out of the cover. The bathroom shower was also blocking often