Location, approachable staff.

Bathroom was a triumph of design over practicality. The bath was ridiculously high. So high, in fact that the hotel provided a stool to get in and out. Once in, there was no shower mat or grab handles making the whole process hazardous and for good measure in choosing to bath, the bath soap is way out of reach as it is only in the shower.

Breakfast was continental / self service with a great range of options and seating areas. The whole hotel was exceptionally clean, staff were warm, friendly and welcoming. Location was great for the Old town and Balti Jamma market, access to bus / rail and trams. The spa was lovely at 20 euros each for 1 hour / 30 euros for 2 hours. We booked one hour which was sufficient for use of saunas / steam room and spa pool.

We booked one of the courtyard rooms, which was smaller than expected and on reflection we would not have, as we were quite overlooked and needed to keep blinds closed for privacy at all times as there is seating just outside the rooms. Bed was not comfortable ( for us) and air con was noisy so unfortunately we did not sleep as well as we would have liked.

This is a great property. Close to old town - 5 min walk. Central  to other areas. Spotlessly clean. Quiet. Breakfast varied and good.  Staff pleasant and helpful. No significant complaints. I would definitely stay there again.

Nothing. My one minor complaint is that the bathroom doesn’t have sufficient room for toiletries. The sink area could have been better designed but the bathroom itself is great with heated floors.

Our stay here was really wonderful, and exceeded our expectations. We have stayed in many boutique hotels but this one was probably one of the best. The hotel was immaculate from the moment you walked through reception to our bedroom, which is very important for me. The spa was on another level in terms of calming, decor but especially cleanliness. The breakfast was also very good. My partner and I were really impressed with this hotel!

I found the staff to be a bit cold and curt sometimes, which I feel needs to be worked on. I would also have liked more of a selection of yogurts. My partner also found that there lacked consistency with the hash browns; sometimes they were cooked perfectly, other times they were under cooked, and other times they were hard and cold.

One of the best hotels we have ever stayed in! Beautiful facilities, clean, safe, friendly staff who go above and beyond, and we loved the historical touches throughout the hotel. We will definitely return again one day!

In my original booked room, the top of the bathroom windows were not covered. Not a huge deal but I felt a bit uncomfortable using the bathroom with guests on higher levels’ windows being visible through the gap in the window covering. Staff were super helpful when I inquired about this and went above and beyond to ensure we received another room in which this wasn’t an issue. If this also bothers you perhaps put in a request to the hotel prior to your stay.

Here's a polished version of your feedback: "The hotel boasts an excellent location, making it very convenient. The reception staff displayed exceptional skills, making us feel welcome and providing helpful assistance throughout our stay. The quality of the breakfast was outstanding, exceeding our expectations."

"The chairs in the restaurant are too low and not the appropriate height for the tables, which affects comfort while dining. Additionally, the pillow selection could be improved. The current pillows are too soft, and it would be great to have options like Tempur pillows for better neck support." Two more suggestions would be to offer swimwear for purchase, allowing guests to make use of the spa facilities more conveniently. Additionally, it would be lovely to have the option of enjoying a cup of coffee along with some bakery items or pies for afternoon tea before heading to the harbor. While we noticed a bakery shop opposite the hotel, it offers a different environment and ambiance that doesn't match the relaxing experience your hotel provides.

A gorgeous hotel with such welcoming staff in the centre of the old town and close to other amenities nearby with Balti Jaam which is a collection of food, markets, supermarkets and speciality shops a 5 minute walk from the hotel. The walls in the hotel form part of the old town wall, which is so unique and a Bolt or taxi ride is a 10 minute journey into the city centre. I stayed twice on different occasions on my visit and both were fabulous. The rooms were immaculately clean with adjustable temperature controls as it was very cold outside and they even packed me a breakfast takeaway for my early morning flight departure. Could not recommend highly enough.

Nothing

We were able to park our motorcycle in the gated service courtyard which was a huge peace of mind. Staff was super. The historical room was beautiful and nicely appointed. Very quiet room despite looking out on a back street. AC also quiet and worked well. Very good wifi in the room. Wonderfull courtyard to sit in and relax. Historical wall right at the back of the property. Old town right outside the door. A few minutes walk to the fruit market with wonderful fruit and bakeries.

Didn’t partake in breakfast due to cost (€25). The price was probably fair but we just don’t eat that much. It was nice to have option of room only.

This is a new facility with ultra clean and modern rooms located right inside the walls of the lower part of Tallinn's old town. The facility is easily reachable by bus or tram from the bus terminal, seaport or airport and it's an easy walk to get to any section of the Old Town. The hotel does a great job of mixing the old with the new (part of it is built into the old town walls). Our room was large and inviting with a view of the old town's stone walls. Breakfast was excellent. This is an exceptional 4 star facility, that lacks nothing. You will have a pleasant and memorable stay.

This facility lacks nothing. They really have their act together, it's a beautiful property with a great location.

The location was very convenient for the Old town, and the attic room was extremely comfortable and delightful. The bathroom floor was heated and the room itself could be heated or cooled with a good split system. The old city walls featured in the corridors. The spa was a pleasure to use and separate towels provided. (For those not accustomed to spas, swimsuits were able to be worn and it could be booked by the hour.) The hotel restaurant was very high quality.