Lovely, helpful staff. Comfortable room, great bed and spotlessly clean. Great location between trendy Rotermann quarter and picturesque Old Town, and on No.2 bus route from airport. Good value considering the quality.

Will be better when road works outside hotel are completed and taxi rank reinstated.

Its a very nice hotel, located just few minutes walk from the old town. Hotel has lovely big bar, very cozy lobby/sitting area and nice breakfast/dinner restaurant. Room service is working well too :) . Very comfortable room size and comfy bed! Sauna area is a very nice bonus for the winter travelers.

We had a issue with the room temperature/heating (the heaters didn't work). It was beginning of December and the temperature outside was below zero and you could feel cold air in the room. At some point the issue was resolved by front office and I have to say all this situation was handled well by the hotel stuff. Additionally water pressure in the sower is way to low.

Location was great, you have a shopping mall "Viru Keskus" right opposite the hotel. Then on the other side of the road you have another shopping centre which has a cheaper supermarket called "Rimi". It was 5mins away from the old town by foot. Staff were helpful and polite. Will be staying in this hotel in future. I stayed at 5* Swissotel previously, and I think I prefer this 4* hotel instead. Had mini kids room which my daughter loved. We had Deluxe room which we really liked, I don't think I would of liked basic rooms.

The room was clean, the bed comfy and the daylight bathroom really nice. In addition, the breakfast buffet was rich and very tasty. From local black bread, hering and porridge over scrambled eggs to grilled tomatoes and pancakes you could have whatever your heart desires. Definitely 10 points :) We also enjoyed the cozy bar and lounge area on the groundfloor in the evening, with a good cocktail and book :) Also to mention is the location right next to the city centre. There where also 2 tramway stops right next to the building, with one giving a direct connection to the Noblessner area and the Iglubaar.

We received a message indicating there was an indoor fitness track but upon arrival we where told there is non. This was really a pity as we brought our stuff with us and had plans on hitting it. Some additional space to open your luggage would be nice, as the space in our room was limited to put our one large travel backpack.

The hotel was just minutes away from the city centre, with a very convenient café just next to the hotel. The room was very clean and comfortable, and a good size for a double room. Although our room looked onto a shopping centre across the road, at night it was very quiet.

The curtains in our room did not join sufficiently to block out the light coming in from the street, leaving the room not completely dark.

The entire structure is very nice and cozy, clean and modern. The location is perfect, close to the airport and all the attractions.

We’ve been stayed for 2 nights and they didn’t clean the room and change the towels after the first night. The staff, specially the one of the restaurant, was rude… Only when they realized that we were able to spend more money (2/3 plate each person and bottle of wine) they started to be nice.

Everything was wonderful as it’s always been at this hotel. The minuses were just small things like that I was missing pieces of fresh fruit at the breakfast and as I had a room for three people would have been nice to have three bathrobes, slippers, cups etc. instead of just two. Would feel more considered as a family of three that way.

Had to ask the cleaners for new washed tea cups on the second day. This kind of thing should be part of the basic cleaning routine.

The room was well prepared. Easy check in and clever use of facilities as in an ironing room and indoor exercise track i e. The stairs! I enjoyed my stay and it is very convenient for the cinema, shopping, old town and port ferries if you don't have too much luggage.

Certain times of the day one of three tiny lifts was out of order. No decaf coffee or creamer in the room. Cleaning every two days if that bothers you.

Athmosphere was good and everything looked fine. Room was beautiful.

Our shower didn’t work well. Water was extreme hot or cold. It was difficult to wash yourself and avoid burning. Some staff member came to see it but couldn’t solve the problem. So we had to deal with it, because they said that wasn’t enough to change room. Another great disappointment was that in the second morning gluten-free food were out. And there was no butter for gluten-free people at all. Staff member just twiddled her head when asking about gf food and that’s all. Luckily that was our last morning there.

Very modern, clean, spacious room. Nice location (15mins from Tallink Ferry terminal, 10mins from old town). Bar at the entrance had cosy atmosphere, good breakfast with many choices. Check out 12:00 was great since we arrived around 22pm on the day before!

Since it's a hard water country, it would have been great if there was hair conditioner (not only shampoo). I assume it's just a temporary thing but there was a very big road construction going on just in front of the hotel (surprisingly no noise though). When we arrived at the evening, not many people walking so we didn't know how to cross the big road and some wrong sign were placed. Although eventually we figured it out, it would have been great to get some notification from the hotel in advance that the main entrance is basically limited to access.