The location of the hotel in the Bole area, was convenient to other venues we attended, the staff were very professional, courteous, accommodating, and extremely friendly. We enjoyed the meals at the restaurant, and the customer service representative Melat, was very helpful, All the restaurant waiters were professional, friendly and accomodating during our meals, especially Mekdes, Nuhamin, and other restaurant staff, whose names I've forgotten. The housekeeping staff, bellmen and security Tomas were professional and friendly, as well as the front desk staff (Senait and others), including Lidiya & Melat, who went above and beyond their hotel duties, and helped me find a pharmacy one evening after work (we inadvertently met on the street one day) The entire hotel staff including management, made my wife and I feel as though we were a part of their extended family.

We were expecting to use the gym facilities, but we were told it was under construction and wouldn't be operational for a couple of months. The construction noise at times was a little annoying, but manageable otherwise everything was great!

The property was very clean, and the staff were exceptionally sweet and helpful — particularly Weynua, Melat, Selam, Mekdes, and Hana. Their warm service truly made our stay memorable. Thank you again to all staff

One of my main wishes when booking was to use the gym. Unfortunately, it was temporarily closed for construction during my stay. I was disappointed, as the hotel listed a gym among its facilities but did not mention that it would be unavailable.

I had a truly wonderful experience at Sapphire Addis. The hotel is beautifully designed, with modern and spacious rooms that were spotlessly clean and incredibly comfortable. The staff were genuinely welcoming, always going above and beyond to make sure I had everything I needed.

I honestly can’t think of anything I didn’t like during my stay. Everything was well thought out, and the experience was seamless from start to finish.

The staff were friendly, quick to respond and always smiling. The overall stay was excellent.

Just one thing I would like you to add next time and it would be great, which is to put Netting (mesh) on the glass and balcony to prevent mosquitoes from entering the room

The management's responsiveness to guests' requests was impressive and praiseworthy.

The lobby was too crowded with many furniture pieces (like sofas) that are larger that they needed to be.

It was very clean and staff was exceptional Especially the customer relation manager and lady in breakfast hall she was polite and very professional

The Sapphire team are friendly and professional . The hotel is very clean and the food service is amazing and very reasonable price . The location is within a block of all kinds of eatery, entertainment, and shopping. This is my 2nd time staying at this hotel, and I am very pleased on both occasions. This hotel is better than most 5 star hotels in North America. Keep up the good work. Belen was amazing.

Everything was perfect

The spa was the highlight of my stay. It's cool and the steam is just superb. A cool place to relax and chill. The staff are very friendly and helpful. Situated on Bole road made it easier to access a number of restaurants, coffee shops and Gelato😁. Sapphire is my fav. so far in Addis.

Anna, the manger at Saphire Addis, was very professional and went out of her way to provide service.

The gym was under construction. And it was a requirement. For my health

Everything was superb. The breakfast is varied and super. The staff are so nice. I have been even upgraded wheni dd my check in. I realy recommand it.

no thing