The place was so good , our flight was delayed with almost 1hr plus 1hr we lingered after disembarking on the plane sorting my our sim card, but although the pick up bus had gone because of elapsed time of waiting for us, once we called the hotel, they came and picked us up. On arrival , our booking was picked up that made it easy for us to check in to our rooms. We had some challenges on the door lock but they could not let us use that room and were upgraded to fourth floor in one of the nicest rooms and my colleague simultaneously, it was fantastic. The food , ground floor foya , the breakfast and the cultural music dance at the end part of our visit, spiced it up everything. Well done to the hotel team and management, please invite us again on a complimentary night to enjoy Addis Ababa.. Well done Wally Walters Wale's lntl Tourism President

The location of the hotel in the Bole area, was convenient to other venues we attended, the staff were very professional, courteous, accommodating, and extremely friendly. We enjoyed the meals at the restaurant, and the customer service representative Melat, was very helpful, All the restaurant waiters were professional, friendly and accomodating during our meals, especially Mekdes, Nuhamin, and other restaurant staff, whose names I've forgotten. The housekeeping staff, bellmen and security Tomas were professional and friendly, as well as the front desk staff (Senait and others), including Lidiya & Melat, who went above and beyond their hotel duties, and helped me find a pharmacy one evening after work (we inadvertently met on the street one day) The entire hotel staff including management, made my wife and I feel as though we were a part of their extended family.

We were expecting to use the gym facilities, but we were told it was under construction and wouldn't be operational for a couple of months. The construction noise at times was a little annoying, but manageable otherwise everything was great!

The property was very clean, and the staff were exceptionally sweet and helpful — particularly Weynua, Melat, Selam, Mekdes, and Hana. Their warm service truly made our stay memorable. Thank you again to all staff

One of my main wishes when booking was to use the gym. Unfortunately, it was temporarily closed for construction during my stay. I was disappointed, as the hotel listed a gym among its facilities but did not mention that it would be unavailable.

I had a truly wonderful experience at Sapphire Addis. The hotel is beautifully designed, with modern and spacious rooms that were spotlessly clean and incredibly comfortable. The staff were genuinely welcoming, always going above and beyond to make sure I had everything I needed.

I honestly can’t think of anything I didn’t like during my stay. Everything was well thought out, and the experience was seamless from start to finish.

The staff were friendly, quick to respond and always smiling. The overall stay was excellent.

Just one thing I would like you to add next time and it would be great, which is to put Netting (mesh) on the glass and balcony to prevent mosquitoes from entering the room

The management's responsiveness to guests' requests was impressive and praiseworthy.

The lobby was too crowded with many furniture pieces (like sofas) that are larger that they needed to be.

breakfast and service first class,I love the staff,room top class,rate very good,shuttle pick up very convenient

I would like dinner to be served in dining room just like breakfast

It was very clean and staff was exceptional Especially the customer relation manager and lady in breakfast hall she was polite and very professional

The stuff very helpful.... The location very good .... The facility very good .... Almost every thing very good.

The breakfast was excellent in every dish ..... but not hot enough because no heater....

Anna, the manger at Saphire Addis, was very professional and went out of her way to provide service.

The gym was under construction. And it was a requirement. For my health