We went to Busan for the lantern fest at Samgwansa temple and looked for a hotel in Seomyeon: many buses go from Seomyeon directly to the temple or you can even walk there (3km), it takes only 25 minutes to go to Haeundae or Gamcheon village, less to Busan station. Lotte Hotel proved to be an excellent choice: rooms with spectacular views, all the furniture looked newly restored, very nice lounges, excellent wifi, good coffee, beautiful external pool, everyone extremely helpful — we will stay there again, when in Busan.

Everything was great.

The hotel was very well located and convenient. The rooms were spacious and the bathroom facilities were excellent Staff were very friendly and welcoming

Having to pay for a seat at the pool we would have spent longer at the pool if we had been able to sit comfortable at the We had already paid extra to use the pool facilities and then we were unable to sit poolside consequently we did not order a drink or anything to eat

Amazing hotel, really beautifully decorated and staff are very helpful. Great location and great value given the high standards in the hotel. Breakfast and room service also delicious and not bank-breaking for a hotel like this. Very comfy bed & luxurious room overall. Beautiful city view of Busan and big windows. Easy to get around the city, within walking distance of the metro and pickup locations for popular tours.

Unfortunately I was advised that I could not use the pool due to my visible tattoos. Staff advise to wear a rash guard to cover them, but for anyone that has leg tattoos you may want to avoid. Given that the outdoor pool was one of my reasons for booking I was disappointed with this. I may have chosen another hotel if this had been clearer on the Booking.com listing.

This was a very comfortable hotel for us. To be honest five stars was a bit generous given the state of our room but we have no real complaints. The hotel has that white glove professional feel when you walk into the lobby and are courteously greeted by the staff. All of the employees we dealt with had a good command of English. It's a tall hotel so there are some nice panoramic views if you book them. The rooms are spacious and well appointed. We had a king-sized bed as we asked for. It's location was perfect for our first trip to Busan. It's centrally located in the business center of the city with two nearby metros and many bus connections which allowed us to explore and fall in love with Busan. The hotel being part of the Lotte business group is located above one of their department stores so you don't even have to leave the building to go shopping and its many eating opportunities as well. It even connects to the underground mall of the metros. Your hotel app should fill you in on it's amenities so I won't bore you. We were never wanting. The wifi was excellent. We loved the hotel and highly recommend it.

OK, yes I have one complaint. The TV's chosen language was Korean and would not allow it to change. Therefore the only app I could stream was the preloaded YouTube.

The lounge bar was very comfortable and the in house ATM was a good touch and very safe to use. The reception staff were so helpful and professional. The hotel upgraded our room on arrival which was very nice. The hotel rooms are quite with no street traffic noise.

The fact that you have to pay extra to access the swimming pool if you book a lower value room. We did not wish to use the pool as we have one at home but it seems wrong. The lighting in the rooms could be improved as the room was a little dim with all the light's on.

Everything about the hotel was great from the first moment entering the lobby with the great smell and smile of the staff. The reception staff were very professional and kind. The best of all that I dealt with is the Rooms Supervisor, James Park, who were very supportive when I extended our stay by one day and he upgraded the rooms free of charge. Beside the staff, the rooms were spacious, the Gym was outstanding, and the location was prime. The only thing one needs to be aware of is that about the Pools which are only accessible by membership of fees.

We did enjoy our stay very much and I would recommend the hotel to any visitor. The rooms were specious and clean.

+ We were upgraded to a premium double room which had the most amazing view of Busan and the mountains from an exceptionally large window. This became the highlight of our stay in Korea. Thank you, Lotte Busan! + Check in was very efficient and we were able to access our room an hour early. + The room was a very good size (huge for Korean hotels) with a comfortable king bed and lovely bathroom. The layout of the room and bathroom was very practical and well thought out. It was good to be able to set our own temperature with the air conditioner. + Whenever we had a question, e.g. where to buy milk, features of the room, there was always someone ready to help. + There is a large open foyer which offers respite from the busyness outside. + The concierge offered to call a taxi for us, without us having to ask.

- While very comfortable, the room is starting to show its age e.g. the cupboards and drawers don't close properly. - For a westerner, the check-in system is a little cold although it does make for a very efficient process: when you arrive you receive a numbered ticket and wait in the guest lounge (like in an airport). When your number appears on the screen you go to the check-in desk. - As we had arrived early and left our bags at the hotel, it would have been nice to have them taken up to our room. From our experience and seeing other guests on the day, it seemed that guests took up their own luggage. - There is a very bright light in the ceiling that cannot be switched off.

beautiful hotel room v comfie with fab view of busan. Room decor a little dated but didnt make a difference to our amazing stay, comfie beds lovely bathroom, spacious. breakfast buffet extravagant. Had a little issue one morning re charge for breakfast being much higher than pervious morning due to a misunderstanding re booking it the night before but this was quickly sorted out by nice guy who worked at entrance to breakfast area. booked a massage while there at extra cost was good, didnt use gym but one use was free over our 4 night stay. Hopefully will get to use the gorgeous outdoor pool on our next stay at the lotte Busan.

The Lotte Hotel was a luxury hotel at an affordable rate. The location is excellent; the Staff was friendly, courteous, attentive, in service of guests, and very professional. The beds and pillows were so comfortable; the view of the city from the room is beautiful; no traffic noise that was disruptive of sleep; complete with all amenities from an ATM Currency Exchange machine to a scale to weigh suitcases. The room is spacious, clean, and comfortable. There is an easy access to the underground shopping which is amazing as well. Whenever I return to Busan, I know exactly where I will be staying ~ at the Lotte Hotel.

It would have been nice to have had more sitting furniture in the lobby.

Central location, extremely helpful staff. Most hotels help with luggage/ only during the check-in process, however at Lotte hotel BUSAN, the moment the hotel staff saw us come down the lifts with our luggage, they immediately came to help us out and made the check out process so easy and efficient for us.

The gym/swimming pool was a pay per use, even for hotel guests, which is quite strange for a 5 star hotel