The staff is friendly and accommodating. A good breakfast is served daily with good variety. Beds are very comfortable.

One day the water had to be shut down. Estimated time was 2 to 4 hours starting at noon but it was after 5 p.m. when the water came back on. They didn't tell us why...assuming it was some repair to the pool area, as that was closed for a day. Some guests were very upset and the front desk staff didn't seem empowered to calm guests down. Also, why do this repair on the Thursday when many families are staying there moving kids into SDSMT? Maybe it was a repair that couldn't wait. Still this hotel is one we repeatedly stay at, as in general we have a positive experience.

Room was exceptionally clean and comfortable. Breakfast was very good, a lot of selections for all.

The last day we were there I asked for another day, which the person at the desk was kind enough to book and gave me a discount because we had stayed there 3 days already, he said just bring your room key down in the Moring to be rescanned. I did but the person at the desk was very rude and said that the person who set this up didn't know anything and that there were probably no accommodations left or we would have to change rooms. I told him I had a conformation from the Hotel that gave me another night plus we could keep the room we were in. He was rude until I showed him the conformation number, he then said sorry.

Overall, the property was clean and the remodel was evident. There were some signs of wear probably things that should’ve been replaced when they did the remodel, but they cheated out. Parking lot was convenient. We had a small trailer I was able to find parking with no issue front desk, staff were very helpful and friendly as was the breakfast attendant. Breakfast was actually surprisingly good. It was very busy at 6:30 AM but was still well stocked. I always wish they had more fresh fruit at these type of breakfasts, they did have bananas and apples. The jets in the hot tub were not working, we didn’t actually go swimming or get in the hot tubs because there was an absurd amount of men hanging out. Not the hotel’s fault just a total sausage party we didn’t want any part of.

The pipes were quite loud in the walls at several points and the bathrooms could definitely use a better renovation. Our bathroom looked like it had been rushed through and some of the important parts had not been replaced, more of a substandard fix.

The hotel looked inviting when we entered - lovely decor and clean. Front desk staff was very professional and helpful when I asked about sights in the city and parking. Breakfast was fresh and delicious. I particularly liked one of the women who was working the breakfast room. She would cheerfully engage every guest in a short and welcoming conversation. I would choose to stay here again when I visit Rapid City.

The room was very cold when we entered due to the air conditioning unit running, which wasn't a problem, but we could not shut it off or change settings in any way. I called the front desk and they said that in this particular room, there was a separate unit to operate it, which took us a minute to locate - then all was well. Staff was immediately responsive.

Comfortable queen-size bed (all-important); superb adjustable air cond (rm 326); superb cleanliness; polite, efficient, helpful staff; convenient free parking; easy I90 access; pleasant walking - downtown, along river, in neighbourhood

The hotel needs to improve its breakfast: the styrofoam plates' floppiness made them barely functional; the so-called scrambled eggs were watery; the sausages (no bacon) undercooked; for the second and third mornings of our 3 day stay, we walked to the nearby Holiday Inn for its excellent breakfast. Our room's (326) toilet was - to say the least - easily pluggable. Staff quickly and ably came to our aid, but it did interfere with our enjoyment of the room

I like that the room was clean every day. The cleaning staff is amazing, making sure you have everything you need. The front desk staff Andres and two more girls were amazing and friendly, and they knew what they were doing. The kitchen staff they are great and polite.

The breakfast. Same every day, the eggs were not great. They should vary the eggs every day. (Ex: One day fried eggs, the next one omelet) The pancake maker wasn't working, and the next day, there was no waffle batter. So, we had scrambled eggs and sausage every morning.

Great location, clean and comfortable, good size room. Friendly staff. Complimentary breakfast.

Although the breakfast was complimentary, it was average in choice. The only cereal on offer was oats/oatmeal. The juice was watered down. My biggest dislike was the wifi. Whilst there was a strong signal on the ground floor and even leading up to our room (333), once we got to our room, the signal halved. Numerous times I would be in the middle of important email/message communication or banking on the iPad and the internet would drop off approximately every 30seconds to a minute. Then I would have to re-establish the connection. In 5 weeks of travelling the US and Canada this was the worse wifi. Maybe a booster on the 3rd floor.

We stayed in a King Studio Suite for 4 nights. It was beautifully furnished and very spacious. The bed was super comfly. We very much appreciated the kitchen/living room suite space as we were able to spread out and really enjoy the place. The fireplace was a wonderful bonus. Staff was friendly and helpful. Another bonus was the little store to buy beer and snacks. Honestly, this is one of the best places I've ever stayed in. Great value, nice area of Rapid City that was safe, wonderfully clean and comfortable studio. I would highly recommend to others.

Nothing. Wonderful.

This place REALLY exceeded my expectations -- it might be listed as a Howard Johnson but it is NOTHING like any of the Howard Johnsons we stayed on, on this road trip. Elevation's rooms are HUGE, spotless, super-comfortable, well-lit, and well-equipped. The staff was super friendly, parking was easy, and the fitness center, indoor pool, and hot tub were great pluses. The bed was super-comfortable and everything inside the room was new. Location was amazing for anything you want to do in the Black Hills area... plus I highly recommend staying in this city for best access to restaurants and other conveniences. Amazing price for the comfort and convenience. I hope to be back!

Nothing to critique for the value here

Anna, front desk steward, was outstanding. Knowledgeable, friendly, took action as requested, made all of us (12 person group) feel appreciated and welcome. She should be acknowledged by leaders of this hotel as a great employee, even for the month!! The included continental breakfast was nice, but the powdered eggs that only happened once or twice during our stay tasted lousey. Just like our Navy eggs we suffered in the old days. They only provided the eggs & sausages when a bus load showed up. Not cool for the rest of "us" customers. The staff ladies in the kitchen were always friendly and kind when on their duties. Thanks!! The room cleaners were okay, but missed refilling items occasionally; body wash, kleenex, one time even missed cleaning our room and missed replacing our towels. We are just mentioning this as a kind reminder. Customers are always watching when we are renting a room and being watchful on everyday things.In closing, the desk staff were always friendly and helpful, and they always had smiles on their faces. We loved staying there and sharing our daily outings with them. Anna is the BEST! The Strangs from San Diego!

The swimming pool was not clear water. Made us feel awkward using it. One of the Jacuzzis didn't even bubble, even after ensuring the operating dial was on. With such a fine pool included, the maintenance should be better in monitoring its cleanliness and operation. We didn't use it again due to these issues!