The staff is very friendly and considerate. The breakfast is actually free Spacious and comfortable room. Not all the rooms has the big bath tub shown in the profile picture. If that interests you, you need to request for a room with a big tub. They even offered us a free shuttle pick up from and to the Newark Penni station. That is not part of the standard service they provide

The location is not convenient without a car. In google map, it shows the hotel is steps away from a train station called Newark airport rail way station. However, that station is not accessible from the street. To access the station from hotel, you have to take shuttle bus to the airport first then take the air train back to the station. If you want to go to new York by transit, the best way is to take Uber to Newark Penni Station. Then ride either NJ train or Path line. The total time will take at least one hour. I appreciate that the hotel provided us a complimentary ride to Newark Penni Station.

Made reservation on booking.com app. Called hotel regarding shuttle and was advised that shuttle would be sent. Shuttle arrived in approximately 20 minutes to bring me to hotel. Because I arrived late at night I was given a later check out. Made reservation for shuttle back to airport. Was dropped off at right terminal. All in all a good experience. Some renovations being done. Would definitely stay again. Shuttle and check in were very welcoming.

Renovation being done in hallway and some materials left during the night.

Shuttle bus came as promised within 15-20 minutes of contacting the hotel from the airport pick up point. Runs roughly every 30 mins during the day and can be reserved at the hotel for return journeys. Check in was friendly and the room was comfortable and outside noise minimal. My early flight had been cancelled next day so I could sleep in. Didn't have breakfast. A good stay.

There is no direct walking access from Newark Airport railway station despite being closeby. I used the AirTrain to the general hotel pick up station and doubled back with the hotel shuttle bus. Floor coverings look smart but the ridges can be noisy with people moving around with wheelie bags.

Friendly staff and good room

To get here, take the airtrain to P4, then you have to call and wait for the shuttle to arrive, so factor in an extra 45 minutes from the arrival hall. That makes it... Not really convenient as an "airport" hotel. For the way to the airport, the shuttle was direct and took around 10 minutes to Departures. Also, there is no direct connection to the train station, even though it looks close on the map. Again, you take the shuttle.

Awesome staff, everyone is very helpful and friendly. The Airport shuttle is a lifesaver, and the breakfast is so good! The bed is super comfy. I really appreciated my stay.

The smelly cleaning products. The only bad experience was the overwhelming smell in the room of cleaning products. Please stop using heavily scented perfumey cleaning products. They are made of toxic chemicals. I get headaches and nausea from them. You can easy just use unscented cleaners instead.

The room was well worth it with a couch and mini kitchen, staff super helpful, and restaurant exceptional. Really appreciate everyone’s help and the food was delicious and cost-effective. Highly recommend!

When family came to visit, GPS continued to guide them to the airline employee parking lot which appeared to be a dead end, so navigation to the hotel can be frustrating. Also, the parking lot is very tight so beware and be careful.

The staff was very nice and the room was very clean! The location was only 8 minutes or so from the Prudential Center which is where I was attending an event. I would definitely stay again seeing as I go to the Prudential Center often for concerts!

I only have two things I did not like. One was the small parking lot. It was tough for someone like me with a Ford Edge to maneuver my way through. The other thing was the smell of marijuana coming through the vents. I understand you cannot completely tell people not to bring it in but if there could be something done to prevent it from going into other rooms, that would be awesome!

This hotel was very close to the airport and offered a shutshuttle. We were stranded at the airport overnight due yo a flight cancellation and we wwnt to the hotel at 7:00 am and they were nice enough to give us a room at 9:00 not wait till 3 pm check in. The room was very nice and clean and offered complimentary breaffast too

No complains. For a clean room and a please to sleep it was perfect

Location is convenient to get to the Penn Newark train station and then go to NY Penn station ( Empire State) or Path ( cheaper) train. Room is large enough and clean. Room clean service is every day also a continental breakfast is offered. Overall a good experience.

The most annoying thing is that access to the hotel was only from one direction, you have to make a large detour to get back. Sound proofing was not so great, babies were crying somewhere around us. There is no way to open a window for some fresh air, only the AC to cool the room.

I liked the facilities, the room, and the cleanliness.

I was kind of misled by google. I took a bus to the hotel from a stop about a mile away, and i decided to walk the remaining distance. It was not really walkable, and I had to walk along a highway among other inconveniences. The food was also ok.