Everything was just perfect. Booking did a mistake (shitty Plattform way overpriced) and did not inform the hotel that the rooms should be interconnected. But the stuff was suerfriendly and moved us immed next day to other rooms. Was not possible this day as hotel was completly sold out. To my surprise the hotel was managing the full booking quite well and the breakfast was super crowded but on this class you expect a tip on top even if it is crowded. And they served it very well. Top nutch like Kepinski.

Shitty booking plattform booking.com next time i will call hotel directly again and have no issues

The Conrad is stunning, the bedrooms large and luxurious and the views from the 34th floor were incredible. Its expensive though, which we were well aware of, as we have stayed at the Conrad in New York and were similarly impressed. We chose not to eat at the hotel as the breakfast (frankly) is ridiculously expensive, and as Osaka is renowned for its food, we wanted to eat out and try different things and places. The staff were beautifully turned out polite, and helpful. The swimming pool and onsen were spotless and free for guests to use. I would definitely stay at the Conrad Osaka again.

Nothing!

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executive lounge opening hours has to be extended to serve guests. An elderly gentleman (staff) at concierge was surly and unhelpful when i deposited luggage upon arrival from the airport for check in at 3 and asked to use the washroom. He was reluctant to let the me use the washroom on the 40th floor even though there was a room reservation for the me to check in at 1500h. He directed me around the block and told me there was one at the subway station. Sarah at reception was the only cheerful welcoming and helpful staff and should be commended. Dinner at Kura was memorable.

Location, location, location. Everything was within walking distance. Amazing location. The lobby bar was epic. Loved the innovative cocktails and the food was delicious.

The rooms were so dim, it felt like Batcave. Except without echo-location, I have to watch where I am going. Wish there are more lights. Or an option to have a ceiling flood, spare a thought for the oldies who have to struggle in low light.

The view at the lobby was amazing, too bad the restaurants were all booked during our stay. I loved that they took dirty baby bottles and sanitized them for us and returned to the room when finished, never been to a hotel with this service!

Cleanliness of the room needs improvement. We have a baby that just started crawling but the floors were dirty and the room in general was really dusty

We really loved the stylish vibe of the hotel, with its dark color decor it felt modern and interesting. The lobby area was a treat with a great panoramic view over Osaka, which we couldn’t get enough of. Being in the Umeda district was a big plus, with lots to see and do around. The room was surprisingly spacious, especially compared to other places we’ve stayed in Japan. And the view from our room was a cherry on top, looking right over the bustling Osaka Station. We genuinely enjoyed our stay and would love to come back to Conrad Osaka on our next visit.

Hotel staffs are all helpful, polite, willingness and offered their best to solve any issue raised from booking taxi to table reservation. Even after I modified my requests over and over again, they still tried and offered their best. Thank you team Conrad Osaka. Room is spacious, bathing water come with large stream of water. A bathtubs may take 20 mins to fill at home can Be done in 2,3 mins. Hot water comes immediately. Room is clean and spacious. This is the first time luggage pickup arrived 5 mins earlier than requested time. The staff had calculated loading and transportation overhead in mind. This is a big bonus. The bread section at breakfast is excellent and far exceeding rest food.

1) a breakfast staff friendly chat with guest right next to bread area. The staff wear mask but the guest didn’t. Showing friendliness is important but shouldn’t talk next to food especially the conversation was initiated by hotel staff. 2)the bed is too firm for me.the pillow is not bluffs.

The location, the staff and the design of the room and hotel. It is a very friendly hotel that pay lots personal attention to my family and my kid. The staff is able to have a chat with kid. In the room, there is a kid’s teeth brush and slipper ready.

The afternoon tea timeframe is from 3-5pm. It is too close to dinner. Maybe it can be 2-4pm.

The view was breathtaking, staff were friendly and incredibly helpful, nothing was too much. Excellent location with immediate access to central subway. Couldn’t ask for more!

View from the lobby/bar and hotel room was incredible. Room was a good size and bathroom was excellent. Also used the pool in the morning which was good and a nice size.

A little disappointed the room wasn’t ready at check-in, especially as we had plans shortly after we were due to check in. Also I’d say a tad too expensive despite the great rooms and views.