Excellent location.

Additional charge of $2000 to $3500 yen per person for the pool. (no family rate)This wasn’t indicated when booking. Additional fee of $2200 yen for car parking. It would be appreciated if all additional fees were detailed prior to booking.

Loved the location in the heart of Chinatown. Our room had a view of Chinatown lights and streets. The room had enough space with a closet, 2 full sized beds and a small table with a chair. Things seemed dated but clean. We really enjoyed the breakfast buffet. It offered a great assortment of breads, croissants, danish pastries, a chef taking egg orders, alongside pre-made scrambled eggs, sausage, bacon. There were Chinese items like congee, mapo tofu, stir fried noodles and rice. A yogurt bar with some fresh fruit and other toppings. A lovely salad bar with 3 types of dressings. Assorted fresh juices, teas and coffee.

There was the smell of smoke in the room, but we opened the window and there was an air purifier, so that helped. Also the parking in the garage was well staffed, but very tight.

The Rose Hotel is a great one. A beautiful, Classical styled Hotel. Situated at the beginning of Chinatown in Yokohama. A great location. The staff were very welcoming and kind. They hold your luggage for you if you arrive too early for check in, which is at 3pm. Everything is within walking distance. Konbinis, Chinatown restaurants, Metro, and Yamashita Park is a 5 min walk away. It’s a beautiful classic Hotel. With a Chinese Restaurant inside as well as their store, to buy food items. I added the breakfast included. Which is a nice buffet of both Western and Eastern food. Also, they give you a voucher for free drinks and snacks from 4-9pm. A very nice compliment! I used it every night. Thank You to the Hotel for this. My room was nice. A 2-Queen size beds with window view of back street. Refrigerator, safe, and complimentary amenities, including slippers. food,location, Hotel and staff, were more than wonderful! I will definitely be staying again in the future.

This is a nice hotel right in Chinatown and near Yamashita park. You can also walk to Minato Mirai 21 port area, which is lovely especially lit up in the evening.

There was some confusion over the bed in our room. We booked an extra-large family bed, presuming we would actually fit in it. We did not. It was a normal 1.80m bed, and nowhere near big enough for 4 people. Perhaps if you are sleeping with two very young children, it would be ok. But ours are aged 11 and 9, and only one of them fitted in the bed with us. I don't understand why Booking is allowing this configuration to be booked for families. We were told we had to pay extra each night to use the sofa bed. In the end our younger child slept on the floor, which she didn't mind, but we were taken by surprise by this issue.

Some of the best hotel staff I’ve encountered on my travels. Exceptionally nice and very tentative. The non-renovated rooms are a little outdated, but clean. The double twin room was big enough for my husband and I and our 8yo twins plus some luggage. We liked it so much we came back for another night when we missed our shin. lol The location is great. It’s super close to the train station and in China Town which has great food and atmosphere.

The mattresses were very hard. It’s my only complaint. I know that’s pretty common in Japan, and maybe our backs were in such bad shape from 5 days of travel, but they were pretty dang uncomfortable. The wonderful staff brought us two extra pillows upon request which helped a bit.

The room was spacious, for Japan. The buffet breakfast was amazing, so many food options from Japan and China and even cereal and bread for the Americans who prefer led bland sugary foods and coke for breakfast over the beautiful chef prepared buffet offerings. The staff were also amazing, very helpful, and knowledgeable about the local area, with many fluent in English. The hotel provided pyjamas were a nice treat.

Only two towels per room with three people seems a little stingy for such a fancy hotel.

Excellent service starting from day one check-in throughout my 6 day stay. All staff so helpful and ready to go the extra mile to be of help. Hotel location super practical with access to metro station and bus stop within 6 minute walking distance, plenty of eateries in Chinatown and, for chilling out, in very close proximity to Yamashita Park by the water. Plus, bus shuttle stop to Haneda airport right by the hotel entrance: can only warmly recommend this hotel!

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The location could not have been better! Chinatown was literally across the street. The ice machine and filtered water were very appreciated. When we needed help renting a car for the second leg of our trip, the concierge was able to call several rental agencies and locate an affordable rental car within 5 blocks of the hotel. The pool and hottub were icing on the cake! I would definitely recommend staying here and would love to return someday!!

I wish the pool and hottub had been open later than 8pm.

The hotel is large and offers a decent range of services. Rooms are comfortable with space to relax. The Chinatown area is lively and is a good base from which to explore Yokohama and to visit Tokyo. The staff, and concierge in particular, were incredibly helpful with guiding us to local attractions and also taking care of forwarding luggage.

Easy access to public transportation - we arrived by train from the airport. The hotel was just about 2 small blocks walking distance to the nearest train station. It was near to a lot of attractions: a seafront park, shopping malls and restaurants. The staff cleaned our room everyday without being asked.

The hotel can use some interior decor updating, which as they are currently, I would describe / characterize as “retro”. The exterior facade from the street looks decent and quite modern but the interior decor of rooms and corridors do not seem to match the exterior. The bedside console controls looked as though they were still from the 1980’s albeit still functional.