Big rooms, sauna, outdoor heated swimming pool, and good options for eating. It's a luxury hotel. Their choice of handwash, shampoo and shower gel is good. Good quality of the bed and pillows. Free use of the crib was a plus. The view of the river from the room and also from the outdoor pool was fantastic.

The bar chairs inside the room were not stable at all. The hotel needs to check the furniture, lights, and mirrors since our room also had a broken mirror. Parking was expensive.

Pretty location, very attentive staff, good food options within the hotel.

Unfortunately the room (we had a room facing the inner courtyard) was way too hot all the time. We got a standing AC to supplement which was delivered promptly but this makes it overall not good value for money. Even with the standing AC the room was roasting and the hallway was cool , so they are able to regulate temperature just not within the room? Hotel needs to sincerely look into this issue it's not normal for such a fancy hotel to not be able to regulate the temperature.

It was very nice, huge hotel with lots of facilities included in the price

The only down side was there was a Japanese restaurant in the hotel where I’ve seen the advert on the wall and called the room services to order food, however the person who answered said they dont have any of the japenese food and that the will bring us the menu, it took them 4 calls 2 hours to bring their menu to the room and the menu had completely different restaurant name on it. The japenese restaurant was called Yunico and it was on the 5th floor. No one at the room services were doing their job properly to be honest, so I never ordered anything. There was also a really bad smell in our room that did not go away after turning the aircon on for 5 hours

The hotel is rather on the luxury side, despite the fact that time passing over some facilities is showing. I got a room upgrade to a junior suite with river view and it was very nice. Room heating is very effective and fast. Toiletries are of good quality. Free access to the spa for guests is always nice and the view from the pool is quite charming. Two dry saunas and a steambath make it worth spending a few hours there. The gym is minimal but clean and the machines seem in good shape. Didn't try it, just had a quick look at it.

Own restaurants were closed but we were directed by the concierge to restaurants very close nearby where we had a good meal.

room was excellent, the bar staff and restaurant staff were great.

At check-in i tried to reserve the sushi restaurant, but i was scoffed at, and told give me your number and if you get in we will call. I felt like i was at an audition...jooking aside, i know its busy but there is a nicer way to put it. I also ordered room service for lunch. The prices are very high (ended up being €40 for a buger and chips and a coke zero), but you can sort of make your piece that its room service. however the issue was that i was told it would be 10-15 minutes, and after 35 minutes i called down and was told it was on its way. It arrived cold and the burger was soggy (yet actually still tasty), but for €40 you would hope it would still be fresh. Only minor issues, but wanted to share. Wouldnt put me off staying again

Sauna, steam very good temperatures. Window opens to let in fresh air. excellent playground for kids. Bathtub in room. Room was quiet. Pool quite small and got very crowded on the weekend.

Air-conditioning very weak. duvets were much to heavy weight for summer! Reception desk was seriously understaffed on the busy weekend. Staff in general were not especially well-trained. Garage parking is expensive. Decor is a bit "in your face". Saturday evening lobby area had a dj: it was loud.

Fancy hotel with stylish decor and some great facilities (spa, roof pool, fitness center, bars, restaurant, ...). Room was modern, clean, well-appointed, and had some nifty tricks such as the "moon-light" over the bed. We got a good deal, so the price seemed very reasonable.

The climate control does not keep the room cool enough. With the hotel being all glass it can get really warm in the summer, especially if you are in a south-facing room. We had to open the windows at night and get a swamp-cooler from the reception in order to be able to sleep.

Breakfast was served early, eggs where cold 3 out of 4 times. Breakfast variation is not that different from other hotels I have stayed at. Parking is somewhat expensive if you park underground, €25 per day (full 24hr). Almost all wireless transactions to pay for your parking ticket requires a GiroPay account which doesn’t collaborate with every bank. You can let the payment for parking be deducted from your own credit card upon check out. It is somewhat remote, but Public transportation is nearby. Going for a stroll beside the river is an added bonus

Parking payment options are not in English, you have to do some research before getting into this. I like to have my room (AC) on the colder side, AC doesn’t go below 17°C.

It is a designer hotel, so it's different, The location is excellent. It is very close to where I needed to be. The staff were very helpful and nice.

Breakfast was a bit expensive for what was on offer. Reception had a difficult time to find a twin bedroom (my choice). All rooms with twins had been joined and it was not easy to separate.Took time to separate and redo the beds whilst customer waits.

Amazing Place! Incredible Architecture, on the Rhine. Huge, well-designed rooms made you want to stay in the room for more than just sleeping. Awesome Bar with everything your heart desires. Really liked it, and will come again.

A minor a bit weird thing... I am guessing a previous guest left their Take-Out in the Minibar, which was a bit unappealing. But that's a minor thing in the scope of it all.