Hotel staff was awesome: warm, friendly, and helpful. Location was perfect with plenty of bars and restaurants nearby and only a 10+ minute walk to the beach. Breakfast was excellent and comparable to the Annabelle in Pafos, Amathus in Lemesos, Grecian Bay in Agia Napa and Capo Bay in Protaras, just on a smaller scale. Hotel and room were clean, neat and comfortable enough. The grounds and pool areas were well kept and easily accessible. The photos shown on booking accurately depict the hotel, grounds and rooms.

Great location, fabulous hotel and facilities, excellent breakfast and the bar is superb! Friendly and helpful staff!

The room lacked basic amenities like complimentary water and tea/coffee-making facilities. The cleaning service was invasive and disruptive. Having to pay 28€ for breakfast, the service was unacceptably slow, and the absence of coffee machines was inconvenient. For a 4-star hotel, this was far below expectations—you can do much better!

Location is incredible, the view above the city and harbour is stunning! Love the full window view!

- There is no phone in the room. Only one in the hallway. Very concerning, considering emergencies and also for general questions. - Bath room has a very bad smell. Only left after using the shower. - Room service is only until 9:30pm…also on weekends. This doesn’t make sense.

Breakfast was great, location very central within walking distances from the main areas. The quay is just across the road. Plenty of good restaurants around.

Early check-in when the room is ready for only 1 hour before the stipulated time is a bit to heavy. I understand revenue but flexibility is key in hospitality.

The staff greeted us with a smile and the check-in process was quickly completed. The hotel's central location provided easy access to local attractions. The rooms were clean and comfortable. Additionally, the check-out process was smooth and efficient. Overall, we were satisfied and consider it a hotel we would choose again.

We experienced no negative issues and overall, we were satisfied.

Friendly and personal service The staff were all very friendly and helpful and no request for assistance was a problem for them. The hotel is well situated, being close to shopping, transport, and the tourist sites. I would definitely stay there again.

There was no swimming Pool in the Hotel and There was no kettle in the room.

The views of The Elbe and the Hamburg are exceptional, especially from the level 20 bar. If you want a window seat make a reservation. The breakfast buffet was high quality and good value for money. It starts early which is great for travel requirements.

The spread of breakfast was very good. Generally, all the areas are very clean and well organized.

If Netflix or Disney Plus available will be an added bonus during the stay, like using our existing subscription to sign in.

Location

Roof bar coat and reservation policies. We came to the roof bar and, without reservation, were not able to get a window table. There were many window tables free while we were there, but all had a "reserved" sign on them.

I loved the views from the room we were in. The very large windows allowed uninterrupted views over the Port and the city. It was stunning. The food was delicious. The personnel were very proffesional and helpful. Everything was just perfect. Can´t wait to go back soon! Beatriz Custodio Gonzalez Author "Escape to Life: From Syria to Safety"