Hotel Village, the staff, amazing, everyone there exceeded their job description. Very warm, friendly and helpful people. I was impressed by their great valuable and excellent customer service. They even helped me bring my baggages to my room on the third floor. I was exhausted from my trip and that was a great help, It meant the world to me, Iwas really exhausted.! Very neat and reliable place, clean and safe to be in. Clean towels, clean bathrooms, shower, service to clean the rooms if you wanted to, you were even asked. Just amazing, I wasn't expecting all that attention and quality service. A five Star place.! Whenever, I am in need of a place to stay and even when my family would visit me, I have the best place for them in town: Hotel Village. Birgit, Seyedi, Bahir, and Kevin, thank you from the bottom of my heart..! You certainly make an impact in my experience in Hamburg, Germany. Blessings to all of you, my friends, my new family in Hamburg. Thank you again for all you did for me. I wish you all, good health, prosperity and happiness.! Highly recommend, highly..! Warm hugs and best regards, Hotel Village..!

Everything was great..!

the receptionist was very kind. a nice room,good bed,sound proof when it came to the other rooms

the shower curtain was black in the bottom,it was very hot,so a fridge for cold drinks would have bin nice..a lot of noise from cars and addicts outside,screaming,argueimg etc ,BUT buy some earplugs,problem solved.

The room was of good size for the three of us and it was well kept and clean.the location is great as it’s close by the main rail network and food shops close by.

With there being no lift the stairs are the not the best if your on the top two floors to be climbing especially with any luggage.

We told them we didn't want breakfast cause we were going out till late and wanted to sleep until check-out, but they kept the breakfast open for us, and warmed up gluten-free bread last minute :)) Nice touch with the mirror in the ceiling, and a strategically built shower:)) With the windows closed you block out the noise from the streets

Not the nicest area, a bit noisy. A bit expensive for one night, but I guess they raised it for the schlager-festival (horrible)

The convenience of central station, incredibly cheap yet clean and has basic amenities, hotel entrance requires a key.

The street is a s***hole. The skidrow of Hamburg. I saw a homeless man take a crap across the street. Tweakers rule the roost. During the night, random Turkish noises were belted out from the street level. No idea what they were doing chilling at 2 A.M. on a work night... Didn't feel unsafe but if I were a single woman or came with family I would not stay here.

The room is very beautiful and the hotel is quite close to the railway station as well as bus stop. We had to leave early for the bus so we decided to stay there. It was our third time in that Hotel and we like the beautiful rooms. The guy from Hungary at the reception was very nice and friendly. He even helped us with the luggage. He explained everything and was very gentle, gave it a personal touch to make sure that we felt comfortable. This was the most exceptional check-in I had done in for many years in many hotels.

The hotel has 3 floors and our room was on the top. There has to be an elevator. It is very difficult to go up and down the stairs with luggage or people with disability. I can understand that the space is less but may be the hotel can have a luggage lift where people can just put their luggage and get it upstairs. The breakfast starts at 7:30. If it started early, for instance at 6:00 (as in many hotels in Germany) it would have been nice. The location is not that nice for children as there were strange people walking around, making you feel unsafe. But that's how it is near the railway station. The hotel cannot do anything about it. However, an elevator and an early breakfast would make me very happy.

Great decor with vibrant colours. Breakfast was excellent. Location close to main train station and plenty of fresh food shopping close by.

Smell of cigarettes in the stair well was a bit off-putting. Broken tiles on the floor in the ensuite.

Very Good location to use public transport near main station also easy to get old town by foot. Standar but good quality breakfast.

Outside the hotel on the street are very buisy, street market and as always near to main station a lot of strange and homless people.

Great location near the bus station. Short walk into the city centre. Great breakfast. Old world charm. Very friendly host.

All good

good location. the hotel is very near the trainstation. very near til city center. a living neighbourhood with many many small shops and many people standing at the street / very good breakfast / very friendly staff.

there was no parking place at the hotel / parking in parkinghouse is quite expensive / som noise at night