The staff are very friendly and helpful and deserve a 5 star rating. The rooms are very clean with proper air conditioning and the daily cleaning service maintains the rooms well. They also try to educate the guests on saving water by incentivising the goal. The location of the hotel is very convenient, close to hamburger straɓe and hence offers easy access to most places. The breakfast serves a wide spread of food along with honey from their own honey combs. This hotel keeps up with the Accor name and is a very nice stay.

There's nothing i didn't like, but I would have appreciated having a mini fridge in the room.

Where to start? First off, Hamburg is a delight in every way. Nature everywhere? Check Vibrant city core? Check Lots to see and shopping? Check Nightlife? (Not quite my thing as a solo woman) but seems a Check. Now, the hotel ibis is the icing on the cake. I think I can sum it up by saying I became a member. Yup, got a member rate immediately when booked another city. ibis all the way, if possible. Heading to ibis Dresden after this ibis Hamburg Alister stay. The hotel is immaculate. The people are of the best quality - from the GM to front desk, dining staff, and room attendants - every interaction was the best. They really care and go above and beyond. I know how trite that sounds, but the truth is the truth. And the food, yummy. Coffee is best quality, even for a coffee snob like me. I just feel comfortable and I can take a sigh like I'm home kinda vibe. The rooms are spacious, everything you need in the washroom already. The locations seem to be very convenient for walking from main train stations if you're like me. Parking too if you drive. Oh, and the price can't be beat for quality and above comments.

Absolutely nothing to say here.

Clean big room,hotel location was perfect with two supermarkets nearby and the train station. I like the fact that the reception had a Children's play corner

No kettle in the room, would have made it easy to make my babies food and also a fridge to store my babies food

The room was actually two separate rooms inside. The best for a family with kids. Staff was nice and helpful. Housekeeping was also great.

The price was a bit high but doesn't include breakfast. When I think about the service I had the price would be OK if breakfast was included.

We were pleasantly surprised by the hotel hence the favourable rating. Location was a few minutes walk from Hamburgerstrasse Tram stop (U3) which meant we never had to change trains. The room was bigger than expected, the bathroom was big with a bath and shower. The beds were comfortable. Both the bathroom and bedroom were clean. We had no trouble getting a parking space on the road in front of the hotel (the hotel has limited parking spaces) where we left the car for the duration of our stay. The area felt safe and quiet. There was a Rewe on one side of the hotel and an Aldi on the other.

A small fridge in the room might have helped but is not essential.

Proximity to the metro station (U-bahn), friendly staff, the hotel provides all you need to feel comfortable.

Parking is good, but may be a bit tricky for an inexperienced driver if you have to park on the moving ramp.

The breakfast was very good and even had scrambled eggs. The room was nice and even had air conditioning. The area is very quiet which was nice. The staff were very friendly and helpful.

The hotel is a bit off the beaten track and the mattress was a bit too firm. Perhaps I am used to a softer mattress.

Really comfy bed, bright and spacious room and bathroom. Enough space for storage and fast wifi connection. 2 supermarkets right outside the hotel. A bit far from U-Bahn but nice walk

Shower was a bit small, the a/c grill was open like someone forgot to close it after a renovation or inspection.

Location - close to the S-bahn, very good connection to the city centre. Friendly staff, excellent breakfast.

It was possible to park on the premises, but the number of parking slots is limited and some of them are on a moving ramp.

We arrived to the hotel around midnight and thankfully it was no problem because of the 0-24 reception. The staff was nice and gave us some information about the public transportation in Hamburg. Very nice rooms, good selection of breakfast and location is close to the metro station.