The hotel is brand new and had been open for only 4 days when we arrived Thursday before Easter. The hotel is stylish with a nordic design, and the location is great. The staff was super nice. Especially the man who greeted us at check-in and the two young guys in the bar. You made a superb mocktail for our 13-year-old son. If you read this, you know who you are 😊

Aircondition could not be set below 20 degrees, and we found the room too warm at night. We opened the window to get some air, but we were then disturbed by traffic. Because of this, we did not sleep very well, but I hope that this was just a temporary problem as the hotel is brand new and I know that everything was not working as expected.

Brand new hotel, opened the day we arrived which we wasn’t aware of when booking. Very central and close to Hamburg Central Station and town.

Few teething issues being a newly opened hotel. Few housekeeping issues which were raised with reception during our stay

Location - close to everything you need and also quite good neighborhood even being close to the central station. Clean - room was perfectly clean. Room - cosy, modern, great bed. I recommend this place!

We arrived at 11 and asked in advance to check in earlier, but it was impossible since the official check in is at 15. I understand that that's the rule, but sometimes you may do something nice to your clients. We haven't had tooth cleaning stuff in the room and unfortunately it was impossible to call in to reception to ask for it. I think it would be great just have it in your room

Room is a bit cold at night.

The hotel was very conveniently located within close proximity of the city centre and local attractions but also was good for transport connections with the metro and train station being immediately available. The hotel was clean nicely kept and the staff were friendly and welcoming. Mario was great help upon checking in and upgrading me to room with a view was greatly appreciated.

The magnifying mirror in the bathroom was loose and didn’t stay in place so that wasn’t great. Needs tightening up a bit. As a caffeine free person I was hoping that the decaf coffee pods would be replenished the next day but unfortunately they weren’t.

Room was very comfortable and clean. Had very nice Rituals toiletries and bath robes in the bathroom Staff were always helpful

Brand new located perfectly for public transport. We mostly walked as it was so central for all we wanted to do. Not sure if it was the hotel or booking.com that made the mistake. My booking was not on the hotel reservation system though prepayment and subsequent confirmation emails were sent to me. In the end the hotel honoured my booking and payment as I showed them the emails but it was an irritant to start the holiday on.

Its new and great location. Close to places where one could get breakfast but the buffet breakfast at €28 was good.

Really well situated close to the railway station.its behind the media/decathlon building. The room was exceptional, clean and extremely comfortable beds. Had a really powerful shower. Also a large flatscreen and coffee making machine. Used the bar downstairs, nice beer £6 each I think. The gym is small but compact, which I used once for a pre run workout. The hotel was a close walk to the underground and bus station also. Bruna at reception made some nice suggestions for exploring this vibrant German city, which I will come back to visit. Overall a great hotel and I highly recommend it. I found the staff helpful and corteous , from the cleaners to the night staff.

Didn't have a bat cave, it rained outside and ireland got beat by England whilst we were there.

Accommodation fee already had been by my company credit card via booking. HOWEVER guy at the reception insisted too much to me for my credit card. I told him many times that payment already had been done but finally I gave my credit card due to his extreme insisting. As a result, today I realized that 333 euros had been taken from my credit card. So, that means this accommodation had been paid as twice, dublicate. Please send my money back as soon as possible. THIS IS NOT ACCEPTABLE

Accessible location near the station

There was no fridge in the room