24-hr manned reception, English-speaking (although we can deal with basic German): they literally saved us when our Booking.com ordered taxi got suddenly cancelled and we needed to leave at 4am. In panic I asked the desk, who within a minute booked us (a cheaper) ride with a taxi to the airport and arrived as promised 7 mins later! Really impressed! Sheets: diy- change them with a bundle of new ones, if those you have need changing. Cleaning: if you like you book cleaning, otherwise they leave you be. Cleaners available, supplies available, no extra charge. Very quiet room despite overlooking main road, adjustable heating- very warm! Nice touch to have separate toilet from the shower room! Hairdryer and heated towel rail very handy. Smart TV (logged on through phone and watched YouTube on it but channels also available). Pizza place right next door, 5 mins on foot from Edeka supermarket, pharmacy, bakery etc. Really central, 30 mins with taxi from airport but also well-connected with public transport. All ages at the premises, although seems somewhat more popular with younger crowd. Shopping centre 11 mins on foot. Schanzen bakeries everywhere, but the one around corner from Manufactum/ Bechstein in Chilehaus / Chocoversum comes highly recommended. Try also the Italian Supermercato/ Andronaco, in the direction of Elbphilharmonie from the hotel, for the pizzas (the chef is Italian). We walked everywhere and was very easy to do so and felt safe enough.

The elevators were really small: I entered with my husband and when a third person came in, that felt basically rude. Worse I could smell a bit of alcohol- too close! If I were travelling by myself I’d probably not ride it, but we were on fifth floor. We booked a private room for three and as advertised our daughter got the bunk bed, while we were on the two twin beds: we slept well, but if you’re looking for less basic look then you’ll probably have to pay considerably more elsewhere.

I really like the premises it's was very nice.

I was very disappointed by one your staff, the way how he used abused word on me, I spent over 2 weeks in the hotel, I used to check in everyday but unfortunately I having problem with my card to make another payment but it couldn't go, he asked me to leave the room until I done with my booking, which I agreed but when he came back on me, I was inside toilet, without manner of approach he used different word on me as a matured,, that's why I cancelled my booking for today. It was happened on 17 February, 2025 11:30 the staff that's on duty at the counter.

I had a good experience at the hostel, and I honestly don’t understand why it received bad reviews. To be upfront, my room wasn’t on the first or second floor. I went downstairs and saw my room number was 29, and I was a bit confused at first. But when I entered, the room was surprisingly spacious, and both the toilet and shower were clean and well-maintained. It wasn’t the most luxurious place, but for £11 a night, it was perfectly fine. I stayed in an 8-bed mixed dorm. Despite Hamburg being cold outside, my room was very warm—so much so that I had to open the window on the first night! If others had negative experiences, it might just be a matter of bad luck. Personally, I liked the place. For the price and location, it’s definitely acceptable.

Far from center but not too far.

Excellent team, they were super empathic and comprehensive and always ready to support me in whatever I needed. The installations are also great and greatly fit my expectations. The location is super accessible and excellent for those who want to explore Hamburg.

For the moment, I did not appreciate much the prices of additional services or breakfast, but I understand that in the city center is kind of harsh to maintain prices accessible to all the public. Overall, there is nothing critical to highlight.

It is really close the center. And there is a bus stop very close to the hotel so if you don’t want to walk, you can take the bus and go to center very easily. The room was hot you can arrange the temperature from radiator and there was hot water as well. The room was really quiet. I had been read in every comment about there is too much noise. But only noise was from the hotel like door closing noises.

The room was very small. We barely opened the our suitcases. In addition I cannot say dirty but cant say clean either for the room.

I liked it a lot that the bathroom and the toilet were in the same room as I was staying. They had necessary bathing facilities, and the bathroom itself was quite nice and clean. Also, bathroom and toilet were separate. I also was lucky enough to stay in a 5-bed room with only two people staying (including me).

There were lots of teenagers who were very loud after 9 pm. I’m not being grumpy, but after a tiring day it’s not what I would like to hear. Also, my neighbor was a bit strange and always taking on the phone with a speaker instead of doing it outside the room, but it’s not the hostel’s fault. Inside the room, the desk was too small and shaky to work on it, and there were no chairs to sit on, only puffs, but they are not comfortable to sit for a long time. I also had to put the sheets on myself, in the hostels where I’ve been before it’s usually done by the staff. The location is close to the train/bus station, but it was a bit scary to walk alone to get to the hostel at 9 pm.

The position was lerfect to visit the city. Always clean and safe! The prices at the bar are ok, and the staff is kind. My room had one full bathroom, and two small bathrooms one shower only, one toilet only. The hostel is so big! Every floor and heaveb the breakfast room so big

Inside the bed slot there are only one usb and one usbc socket. They should also put a regular one

I liked how much space there was on the room (for 8 people). And that there were two full bathrooms inside the room. The beds were comfortable. There was a full body mirror and a big wardrobe. The bunkbeds were nice built and distributed in the space.

I would have preferred to have the bed settled already instead of having to do it myself as I was quite tired when I got there, but it's understandable. The usb chargers in the beds didn't work (neither of the two in each bed). And there was really few options where to plug in our phone to charge.

The Staffs weren't really chatty but they were really nice and helpful. I don't have anything to complain about their behaviors . It was a nice stay and experience. I am a girl and I had three boys as roommate. At first I was really worried but then I am glad because I could make some friends. They were really friendly, helpful and above all reliable and respectful. To top that off, they were real gentlemen.

I wish I had a proper locker in my room. I was just given a closet where I could put my luggages but there wasn't any locker on it. I suppose it s fine because I am in Germany but still, you are sharing your room with foreigners so you may never know if they are trustworthy.

The staff at the front desk was really helpful when checking in. They gave me all I needed for the stay, and some directions and special advice for traveling to my destination. They were kind and interested in me, something I did not expect from such a large place. There are some facilities in and around the a&o, I just used the lockers, the breakfast, and the pizza place which was a 50 meter walk. It's really nice that you can check in any time. Perfect for me.

I really dont't think I can complain about the stay for the price I paid. (16 euros for a shared dorm) The breakfast was 9.75 euro though, which made me a bit less happy. It was a decent breakfast. This place may not have all the comforts and facilities of a normal hotel, but if you just need a place to sleep it's totally sufficient.