Loved the location - it is not central city location, but its on the Elbe riverside, if you have a river side view room that enables you to see the giant container ships and cruises passing by towards Hamburg. Connected to the city center in 30 min by a ferry - small terminal right behind the hotel - great for a tourist visit. Also nice cycling base. Cozy bed, spacious suite - has a balcony. The staff enabled us to leave our car parked on the parking lot on the day of our check-out also after our check-out without an extra charge (otherwise parking costs 5 eur/night) - nice gesture, not self-evident.

The carpet is laid accross the entire floor (hallways and room floors) and is not the cleanest (stains visible).

It was a nice and pleasant experience and we got the rooms close to each other as we requested + the location and view were very good even though the hotel is located far away from the city centre

Some days the housekeeping didn’t come + some of the hotel staff were rude

Nice room with River View, but a bit dusty. Location is optimal when you don't like the city trouble, but at the same time easy to access Hamburg through ferry (via car is quite problematic due to the high traffic). Breakfast was absolute OK.

I didn't like that restaurant is closed for dinner during weekends and public holidays

Great views across the River Elbe. We chose this hotel as our sons wanted to visit the Airbus factory nearby. We were a little concerned at it being on the south of the river but there is a ferry dock very close by and making use of the convenient and regular ferry service became an added bonus to our break.

Nothing.

I really recommend this place to everyone. Just know it’s a bit far from the center. At first, we were a little disappointed, but then we found out we could leave the car at the hotel and take a ferry every 15 minutes. It was a fun and easy way to get to the city.

Great base to explore Hamburg or as a stopover for long distance travel. Excellent car park with no height limit. The river view is lovely and there is a ferry to take you to the town just outside.

The restaurant closes pretty early and getting Uber eats or lieferando or one of the other delivery services is hit and miss - it’s a bit far out of the town for good food service after 8pm.

Great location. Specially for the views of the river and Airbus factory.

Staff did not fix an issue about our coffee machine the whole stay.

This hotel has the perfect location with a view directly to the Elbe River. At the same time next to the Airbus Facility in Hamburg. So if you are interested in following huge ships along the Elbe entering the Hamburg Harbour or you are a plane spotter - this is the place! Lots of green around the hotel. We stayed in an executive room and enjoyed this.

Beds a bit to hard.

Everything was good specially the chief he took care of everyones preferences in the breakfast buffet

If they can provide better products in the bathroom like the shampoo handwash conditioner other than that everything was perfect

Very large and clean room, great breakfast.

Restaurant closed at 9pm, no room service possible as they were too busy. Also the balcony door in the family room had no lock and chairs on the balcony which gave my toddler ideas. Of course his behaviour is my responsibility but it would have been nice to have been able to lock the balcony door.