The Mercure Hotel Severinshof is always my go-to whenever I'm in Cologne. The staff (especially the bar staff!) is always kind, extremely accommodating and just friendly in general. The rooms are always cleaned to an exceptional standard, and so far I've always been lucky that they've gone above and beyond in catering to any special wishes I might have, whether that's a cocktail not on the menu or ensuring I have a room with a bathtub. One of those places where I really don't mind higher prices to comparable alternatives, because I know I get what I'm paying for.

One of the lifts was broken and it would be amazing if that could be rectified, but I am sure it will in due time.

I didn't spent the night in the hotel because I had a flight at night so earlier check in was possible the stuff gave me one of the silent rooms and it was important for me, thanks for providing that. The access between the car park and the hotel was so good, even the doors open when you come nearby them, perfect when your hands are full :)

It would be nice to have some shampoo and conditioner in the bathroom.

The site had a luxurious feel for a fairly good price. We were provided with a free room upgrade so that definitely affects my feelings but I think I would have been happy with the original room as well. The on site bar, restaurant have predictably high prices but a nice atmosphere and the gym and sauna is a great inclusion. Good for a long stay!

The location is okay, about a 20 minute walk to the city centre which is fine but there aren’t many notable restaurants nearby and no attractions at all. The free wifi is nice but a bit choppy in my experience.

Large, well decorated comfortable rooms. Good work/desk area. Heating works well. Very friendly staff. Classic Cologne neighborhood; residential area with lots of shops and nightlife.

Nothing. You should try to get a room that is not facing the innercity express way. But you won't hear anything as long as the windows are closed.

Really good hotel, nice rooms and excellent bathroom and shower! They have a cleaning policy that you can choose from have the cleaning or donate and amount for charity ou even take a free beverage instead, i like that but we really don't need cleaning every sing day of the stay, so really nice. The bar/restaurant have a really small menu, but it was good. One thing is service because when full they were just two people to serve several tables. Staff was ok but not kind or charismatic. Location was ok but you need transport or a long walk to city center. Despite that it's close to a station and easy to get transport.

Staff was not kind, they could provide maps ou tips about things to do in the city. When we cross the reception they immediately turned around and say no word with us. It was a strange experience with them.

The location is outstanding, next to the tram stop and close to the city center. Hotel is nice and cosy. l enjoyed breakfast a lot, vegan options were included. Easy access to the parking underneath hotel.

There was no shower gel, no hair conditioner, only shampoo that was not refilled and not much left in the container.

Simple, but very nice and comfortable room, excellent breakfast, nice staff.

We did not appreciate the elevated bathtub, risky to enter and get out (except for younger people), also risky to slide while taking a shower inside, but were told that next time we should request a room with a real shower.

The location was fine, walking distance of Cologne's main railway station and next to two U stops. Service was friendly and efficient. The room was a good size, clean and well lit. We particularly liked the provision of a fridge, and the option to request the room to be left uncleaned at our request, for either a voucher or donation by the hotel to a tree-planting scheme. The air con worked well, though we didn't use it, and I assume the heating would be similarly efficient.

We have no complaints about our stay.

The hotel has an excellent location, very central with a wide range of public transport on the doorstep. Rooms are clean and functional.

A USB socket would be a nice addition. The hairdryer in the bathroom is very dated - not sufficiently powerful and difficult to use for longer period of drying with the coiled electrical cord attached to the wall fixing.

Our room was a perfect size, modern, with a nice bathroom. It included a fridge which was excellent and no shortage of towels, toliet paper or space for bags and clothes. The reception was bright and clean and had a nice bar/restaurant. The staff were very friendly and had a room ready for us when we arrived early morning which is a bonus! I would recommend this hotel to anyone and would stay again.