Cleanliness, the facilities, the staff

The hotel members were not well informed about the green stickers for Umwelt Zone for the cars. When you book your hotel, via booking.com, you have to be aware and informed by them, that the hotel in is in Umwelt Zone. And It is mandatory for your car to have this green sticker. Otherwise, you are the subject for a fine.

The hotel is newly furnished, nice looking and clean. The staff is friendly. Room is quite big, has even a table for working.

We stayed there as a couple and booked one big bed, but it wasn’t a big bed, but two little beds with separate mattresses and small blankets. There were no slippers, but it’s not such a tragedy.

What I liked most was the location of the hotel (10 minutes by public transport from Köln Dom), its comfort and the helpful staff. The locker in the sauna created several problems (it closed and refused to open😂) it was in the evening. Despite the fact, that the technician was not on shift, the receptionist made every effort to help and as a result opened this locker, for which I thank him very much! without his efforts, I would have left the hotel without shoes and a phone. The coupon to the bar as an apology showed the high standard of the hotel and how much they value the comfort of guests

A standard hotel conveniently located near the city center, featuring quick check-in and comfortable rooms with all the essentials. During the winter holidays, guests can enjoy a small and cozy Christmas market just across the street.

The on-site parking lot, while conveniently located underneath the hotel, is not exclusively for hotel guests and is quite pricey. Even though the hotel advertises parking facilities, there’s no guarantee you’ll find a spot as the lot is small and more expensive than expected. A better option is to park under the bridge behind the hotel.

We liked the central location; easy walks to Schokolademuseum, along & across the Rhine, to shops in Severinstrasse and other attractions. Reception and housekeeping staff both friendly & attentive to out needs - we had to prolong our stay due to illness. Liked the breakfast buffet. Room was close to stairs and elevator & quiet with window closed.

This hotel is expensive compared to others we stayed in as was the breakfast. Bed was too hard and air-conditioning in room didn't respond to changes we made to temperature and fan speed. Without a door or curtain the shower spayed onto the shower mat.

cleanliness of the hotel

internet connectivity and speed

Hotel was comfortable and is nicely positioned close to river and touristic centre, metro (with direct line to fair ground). Free jelly sweets in lobby was nice surprise.

We asked for a twin room many times before arrival, but they didn't reserve it and in the end, we got a double room. The receptor was compensating for this with a larger room so that we have to can forgive them :) Prices were costly due to EURO 2024 football. But that was the same in all hotels.

Great location, near Chocolate Museum and the promenade. Spacious room, big bed, we had everything we needed in the room, bathrobe, slippers, coffee, tea. The staff was very friendly, helped us in any matter, especially with the luggage, we dropped those at the reception. You have umbrellas to take from reception if it rains and some goodies from the house. We received a drink-voucher on a day.

On Saturday, the workers outside the hotel started they work at 9 in the morning but I don't think they could do something about this, we were just lucky :D But wasn't such a big issue.

Great location! Across the street from the Lindt Chocolate Museum and Harbor Christmas Market. Easy 15-minute walk to the Angel Christmas Market and main shopping center. The staff was great! I was able to get a good short workout in the small gym.

The view of the Cathedral would have been Excellent except for the Construction Crane in front of it, but not the fault of the hotel in any way.

Location was about a 15 minute walk from old town, room was very spacious. They let us check in a little early which was very appreciated. I liked the 12pm check out time as well. They also had a great initiative where if you declined a room clean you got two drink vouchers for each day that you did so which I think was great.

Nothing - was just what we needed for a 3 night stay.