We had a great stay at this hotel. It was spotlessly clean, and the staff were exceptionally kind and helpful. The hotel seems to be family-run, and during our stay, the owners—two brothers—were personally taking care of the reception, which added a very warm and welcoming touch. They seemed genuinely passionate about providing a good experience. The location is also very convenient, just a few minutes from the city center and easy to reach. Highly recommended for a clean, friendly, and well-located stay.

The beds were quite firm, although the sofa bed had an excellent mattress and was surprisingly comfortable. Also, the elevator stops between floors, which could pose a challenge for guests with mobility issues or using a wheelchair.

This is the most wonderful hotel. We have stayed here before and we love the personal treatment we are given by the owner. He helped us with information on transportation, restaurants, theaters, and even lent an Apple cable for my iPhone. You could never get this kind of response from a chain hotel: a warm welcome every time you entered the building, close attention to our needs, and a joyous friendliness which made our day, over and over again.

I wish there were more hotels like the Mack!

The support was very personal and helpful. I arrived late and was guided where to park and how to get in et cetera the room was comfortable and the breakfast provided everything that I wanted.

It's a little bit complicated to get inside the property. I did get the impression that there was free parking, but that wasn't the case. I had an equipment trolley with me, but unfortunately the lifts didn't come to the same level as the room so there was a few stairs to navigate but nothing too difficult.

- The staff were amazing. I had to arrive later than the check-in time due to issues with train delays and a long trip to get there. They were understanding and waited for me. Very friendly staff who also showed me around and explained how everything in the hotel works. - The design of the hotel (especially the lobby) was very classic and i liked it. - Room had all advertised amenities and everything you might expect like toiletries. Bed was comfy, and the shower was spacious. - Multiple public transportation options around the hotel that take you to points of interest. - Room soundproofing was quite good. Overall, it was very satisfactory, and I would happily stay again if I am around Mannheim.

Great hotel. Wonderful owners, very friendly and helpful. Very spacious bedrooms with comfy beds. Great bathrooms. Very well kept, very clean. Location was great. Lots of easy to access public transport near by if required.

Was not the biggest fan of needing to pay for parking inside. But given the location and the lack of space, friends have told me it's fairly common for hotels in cities.

This is a family hotel and owners are lovely. Answer questions straight away on this booking system, helped us with finding a quiet room, suggested what to see. Helped with breakfast intolerances. Would definitely recommend a stay here

Bed was a bit soft for us. Otherwise all amazing.

My stay here for one night was great. The hotel is in a good location in Mannheim near restaurants, the tram, and a park. The room was clean and quiet. The staff here are the real standout. I was greeted on check-in and check-out by very personable people. Would stay here again when passing through Mannheim.

My room had a small a/c unit that had trouble cooling the room. However, it was an unusually hot summer day.

Very friendly staff, very helpful. Very clean room. Good location

AC did not work (was not broken but probably shut down by the hotel) so it was quite warm in the room. Reception is closed at 10pm. No cappuccino or latte for breakfast (just black coffee).

Check-in was wonderful, we were extremely pleased with the size of the room and the shower facilities. Everything was clean and looked beautiful. We would definitely stay there again!

We feel everything was great with the hotel, but being American, I was slightly confused with the night entrance.

This is a unique privately run hotel, with history. Top clean, new, very quiet. Room is exactly as on the pictures. Location is great too, very quiet but only a 5 minute walk to the city center, 2 minutes to the river, 16 minutes to Hauptbahnhof (Main train station), 2 minutes to a large green park! There is a bakery in the same building, do try their Zitrone roll - it’s amazing!