The hotel staff were excellent and super friendly. They tried to help us with every little thing. Even days after returning, I was called to make sure everything was satisfactory. Fitness room was pretty good, quiet, and free. Wifi had zero problems and easy to connect. Location near wasserturm is nice, but expect to walk a bit to the place with restaurants.

The large 4 person room was less nice. Our toilet didn't stop flusing the first day and the bath tub was leaking, which I needed to clean up. Fortunately they solved the issue with the toilet the next day. The room was a bit dusty with squeeking and not closing closet doors. Location is far from the place wtih restaurants, you need to walk like 20 minutes.

The location of the hotel is truly amazing—it's easy to tell that the building is a charming construction from a different era. The bar, lounge, and inner courtyard all add to the atmosphere and give the place a unique character.

Due to overbooking, we received a smaller room than the one we had originally booked. While the room itself was nice and seemed recently renovated, it was a bit tight for three people. The third "bed," which was meant to replace the couch from the junior suite we didn’t get, was unfortunately quite uncomfortable. That said, the hotel staff were very friendly and did their best to make up for the inconvenience, which we really appreciated.

The staff were lovely and helpful. Located not too far away from the center bars, cafes and shops. About 10min walk from train station. The pillows were fantastic! Great apps on the massive tv in room. So any language can watch in their own language. Cocktail bar was lovely. The receptionist man with glasses was a funny man!

The mattresses on the bed were a bit too firm and hard. The rooms got way too warm even with window and air conditioning on. The toilets didn’t flush too well in one go after a number two.

The room was excellent - very comfortable and clean. The breakfast was amazing, and the location was perfect. The staff was friendly and helpful, and the hotel's architecture and design were beautiful. It's also a great option for staying with pets. Unfortunately, I had a very noisy neighbor, but the hotel manager responded quickly and resolved the issue efficiently.

No room service available. That wasn't an issue for me, but the hotel doesn't provide pet supplies like bowls or hygienic pads.

I have stayed in a few hotels in Mannheim, but this is the best, wonderful and perfect hotel in everything, the staff is very friendly especially Livia, very friendly, professional and nice who made my stay much more pleasant by upgrading me to a much larger and superb room in every way. Thank you very much. Very clean, luxurious and with an extraordinary vibe. I am impressed

Loved everything.

Beautifully renovated hotel in the heart of Mannheim. The bar staff was excellent – special thanks to the bar manager! Everything was tidy and clean. The only downside is that the rooms aren't very well soundproofed, especially on the street-facing side. But if you're able to sleep through it, you'll be rewarded with a truly wonderful hotel experience!

I truly loved the hotel, the staff was super efficient, nice and the room had a particularly lovely atmosphere. My overall first impression was 'classy' for excellent value.

If you need a parking spot you may be truly disappointed. Just as I was. As the hotel does not have its own facility, you'd need to make use of a PARKHAUS connected to the hotel. Might seem a lovely idea, if you get a spot at 3A level, close to the entrance of the hotel. Otherwise, you may end up carrying your luggage through stinky staircases and even get charged 20 EUR/ night as the elevator door at level 3 (Hotel entrance) does not work!! With all honesty, I'd say it is such a disgraceful feeling after long hours of driving!! I could not believe such a disgusting parking and aweful service could even exist in 'Western Europe'. Will remember... forever.

Been here before, came back, will probably return. That means something :) Large parking lot makes it easy to come by car, and it is reasonably priced. Location is great. You can walk or get around by public transport easily. Room is well decorated and comfortable. Staff is great and helpful.

Leonardo hotels tend to have flavoured water jugs you can pour yourself a glass of. The Mannheim one usually has three different flavours. It is a pity they all taste vile. If only they had a jug of plain, unflavoured tap water! Rooms are definitely not soundproof. Or, at least, mine was not. I heard *everything* the neighbouring room's guests did. I didn't think of asking for a room change - so partly my fault.

Excellent hotel in a fabulous location- central to everything! Very comfortable beds and some nice touches around the hotel with fresh, fruit infused water, candles, coffee …etc laid out for guests in the foyer. Beds were very comfortable and the rooms were clean. Air conditioning was poor however which didn’t impact on us too much given that temperatures were not too high during our stay. Staff were exceptionally friendly and helpful I have no hesitation in recommending this hotel.

Air conditioning was not functioning particularly well

I was upset about the air conditioning not working, the situation was unfix-able at that time and they did upgrade my room. The manger reached out to me personally and that was a very nice thing. You don't always see this level of costumer care these days. I was definitely impressed with their compassion for my discomfort and their customer service.

the air conditioning system was not working but, machines brake and are not always able to be repaired on the spot.