Excellent location for all tourism and travel in the city. Good lobby area. Friendly, helpful bartenders! Shout out to them for making our evenings nice. Gym was clean and in good condition; pool was nice and good temperature.

The elevators were frequently out of service. The wife in the room was very slow and inconsistent - had to go to the lobby to do any work. Also there were device limits on the Wi-Fi. The “hot tub” was cold! One major issue was that our messages to the hotel through booking.com were apparently not relayed to the hotel itself. So, while we had made requests through the app, they were all new to the front desk staff, who then had to scramble to see if they could meet our requests - even though I’d contacted them weeks ago. If you have special requests I’d recommend phoning the hotel directly.

very nice swimming pool, especially there is a kid's swimming pool which is not usually seen in a hotel, our kid had a lot of fun there! Also I am surprised that the hotel gave us a queen-sized bed room with a big enough sofa bed for our small kid. He could have his own bed and we didn't have to worry about him falling from the bed. He loved his own bed! There was also a kid's playroom on the ground floor, he had so much fun there that he didn't want to leave. Location: can't complain, just right next to the main station (Hauptbahnhof). A lot of fast food/bakery/at least two supermarkets I have seen. Air conditioner: works perfectly,suitable for the hot summer in Europe. ALSO, summer in Europe it is often very hot in daytime but cool at night/in the morning, I like that you can turn on the heater in the bathroom so that you wake up standing on the warm floor which feels super cozy.

Good breakfast.

Cold water in the pool. No bathrobes. When checking in I was informed that I had to pay a deposit of 60 euros for the stay, even though we had paid for the stay in advance. There was no information about this anywhere beforehand. It was not fair. The block on my credit card was still on for a week after I left the hotel. The hotel should make sure that such a block on the card is removed immediately after departure. Last day we left the hotel before breakfast and on the lobby was coffee machine. I told the lady at the reception that we would take our luggage to the car and come back for coffee. When we returned to the lobby we saw that the same receptionist was hiding the coffee machine. This was not customer friendly.

It's everything you'd expect from an international hotel chain like Novotel. Very comfortable stay, the hotel is well run, good parking (price was EUR 17 p.d. so in my view not outrageous - can't reserve however), friendly staff, good enough breakfast, close to the city center and a nice pool with three saunas on the top floor.

The location itself is not the prettiest, it's squeezed between the railway tracks and a busy street. Yet, it did not disturb me inside the hotel. Next to the hotel are also venues of all the other large hotel chains. The lobby and bar downstairs are rather boring in terms of styling. The sauna only heats up later during the day (or you have to request it to the staff, but that i wasn't aware of). Ah and lastly an issue i have often: the pillows: i found them much too soft and/or large

As always, rooms, spa area and food are on very good level

For the first time, the experience was not really good with the stuff. A friend forgot his watch and I wanted to leave it at the reception but the employee was asking too many personal questions about the friend like a full name and the address... at the end, didn't want to take the watch as I didn't want to leave PII... Apparently the name was not sufficient... I'd really suggest organizing a training of GDPR as this was not in accordance to the EU regulations

The hotel has all the necessary facilities, large rooms and a good breakfast. We liked the pool and sauna area. The location is central so it can be reached by public transport.

I have a bit ambiguous impression about the hotel, The negative points were: A few receptionists were nor helpful or friendly. The bed (mattress) was not comfy for us. Omlettes that you could order were tasteless (this is the mystery to me how an omlette can be spoiled this way). Please note that the parking has a height limit of 2.1 m.

The hotel was very clean and the staff were very pleasant. The breakfast was always good but it would have been good to have a Christmas menu on Christmas Day. A big shout out to the room attendant, the lady was amazing.

The bed was ok but seemed to have a lean on one side. Also aiming from Australia we are used to 1 quilt so hard to sleep with the two. A few Christmas activities for the kids on Christmas Day would have been good.

Great hotel with location and modernize.

The staff was impolite, I was check in at 15.07 p.m on Jan 2,2024 but the women at reception told me that the room is not ready so I have to wait but later on there have many customers came for check in and they can check in.I wait until 15.37p.m.( half and hour after check in time) I ask that women again , she said sorry the room not ready so I asked her why did the other customers can check in , she said you ask good reason so she will find the other room for me after that I can gather the room. I want to know that why did I can’t check in at the first time at 15.07p.m. (Check in time 15.00o.m.) I also prepaid for the hotel

Perfect location close to the central train station and in walkable distance to the city center. The hotel is modern and well maintained. Two little kids stayed for free and getting an additional bed for them was no issue at all.

The room had a bit of a smell to it. Also, the street car is running right in front of the building which - despite good insulation - might be an issue for noise-sensitive people.

Loved the pool & sauna area. The staff were helpful and kind. The room was spacious and clean. The parking was right next door and there was direct access to the hotel. The breakfast was excellent!

The towels were extremely light and not fluffy. One of our original towels had some sort of sewn on decor that was torn and ratty. The drain in the shower was not draining well. The carpets in the hallways were kinda of dingy and old looking.