Terrific breakfast. Exceptionally comfortable bed and pillows. Perfect central altstadt location. Good restaurants immediately nearby. Nice bathroom shower head sprays.

Unfortunately, there was a problem with our reservation and we were essentially forced to be 'upsold' into a more expensive room. And we also had unacceptably poor housekeeping refresh and cleaning services one day, including the absolutely unacceptable circumstance that the housekeeping staff adjusted our room temperature (both by opening our deliberately closed curtains *and* turning off the air conditioning)!

Fantastic location, right in the heart of the old town, with many restaurants and interesting shops very close. Our room was on the top floor, with dormer windows giving a lovely view over the Haidplatz. The original timber beams formed an integral part of the room and connecting areas. Everything was clean and tidy. Staff were discreet and friendly.

As ever, it would be good to have a little fridge in the room. Breakfast selection was a bit limited, but that's ok.

I had an absolutely fantastic experience at the Altstadthotel Arch. From the moment I arrived, the staff were incredibly welcoming, friendly, and always eager to help. My room was not only spotless and beautifully cozy but also perfectly sized for a comfortable stay. This was my second time staying here, and both visits have been nothing short of amazing. Each time, I’ve been completely enchanted by the hotel's magical setting. A heartfelt thank you to the entire team for their exceptional kindness and support, I truly felt at home. I wholeheartedly recommend the Altstadthotel Arch to anyone seeking a warm, inviting, and memorable stay!

The hotel was in a fantastic location to enjoy Regensburg. We appreciated its centralness to all the sites and with a Christmas Market right outside the front door. The hotel is several buildings connected together with the old timbers weaving through the upper floors. You can feel the historical aspects of the building which are accented by the informational posters throughout the hotel. The complementary water in the room was much appreciated.

It would have been very nice to have a kettle or nespresso machine in the room as it was one of the only hotels we stayed at during our 2 week trip that did not have one or the other.

Good bed, very silent location (facing the inner courtyard). They could however have mounted a slightly better curtain. The extra chairs and table in the room was also a nice touch, it definitively didn't look like they tried to safe costs or offering the bare-minimum. The location was in the middle of the old-town, everything is easy to reach. We didn't take the breakfast, since it was supposed to be 22 per person. There were plenty of bakeries around which could offer a good breakfast for half the price. They kept the old wooden balks while making the room modern, very nice to see it not being covered or replaced :)

The shower was quite small, and the shower-head was mounted in the corner while not being very powerful. Not easy to use that way

Everything was clean, tidy and done professionally. Thank you for a wonderful stay!

Nothing to complain about!

Comfortable hotel in the center of the old town. We got an upgrade at no cost, the room was spacious and faced Haidplatz. Breakfast was great.

The hotel entrance is a bit hard to find, because it is not where the hotel signs are that first meet the eye. The parking situation is complicated, but it is the price for being right in the old town. The hotel sent me a barrage of email messages (via booking) prior to our arrival to inform us repeatedly of the parking situation, arrival, online checkin, etc. I am sure the hotel had the best intentions, but I stopped reading after the first 2-3 messages.

Friendly staff, the cleanliness and location of the hotel.

There was nothing to dislike.

Excellent location! Friendly staff and a comfortable room

No kettle in the room or at the reception

The hotel is right in the centre of Regensburg's historic old town, in a building which is itself centuries old. It is only a few minutes' walk to many of the sights of old Regensburg. I particularly liked the iced water that was made available at Reception for guests - after a day's sightseeing, that was most refreshing and very welcome. Good selection of options at breakfast, and the restaurant has tables with views directly onto the Haidplatz.

This isn't a criticism, more a comment. There is a lift in the hotel, but as this is a historic building, there are some steps up and down to reach some of the rooms.