Gorgeous property with lots of space for all of the guests. Every corner was spotless clean. The property was very pretty, like its own hidden paradise. A short walk to the beach which the property had its own beach bar and beach beds which is a great touch. The property is in a small urban area with shops, restaurants and bars. It is not a large area but there is a decent amount of options. The staff were great! From the second we stepped into the property they were so friendly and helpful. The front of house staff were very helpful with local restaurant advise and booking taxis.

There is not really anything I did to like. It is 15 minutes drive from Heraklion but as we were not that interested in the city it did not bother us. There is also regular buses if you did want to visit.

Amazing hotel and service. Room was clean, spacious and very comfortable (and quiet). We loved having the private pool outside. Food was delicious and varied, the staff kept all the options constantly topped up so you never had to wait for anything. There was always space on the sunbeds by the pools, and the drinks were plentiful and refreshing. The staff were amazing, so friendly and helpful. The beachside bar and sun-loungers were also great. The hotel is also only a 15 min drvie from the airport so it was really quick and easy to get there. The best part was that we had a late flight on the day of our check out, the staff safely stored our luggage and allowed us to keep using our all-inclusive package all day, and even gave us use of a spare empty hotel room to shower and freshen up before our flight. Highly recommend!

Nothing! 10/10

The Sentido Amounda Bay Hotel offers good value for the money, with excellent facilities. You can choose from three different pools, each with its own unique atmosphere. The rooms were comfortable, and room service was provided daily. The hotel also has a tennis court available for booking free of charge, with equipment available to borrow from reception. The view from the court was amazing during sunset. It wasn’t really used by guests during our stay, and the hotel doesn’t seem to promote it, but I see it as a great bonus—perfect for spending some fun time with your travel companions. The all-inclusive food was decent, though it lacked variety over time. The beach is a short walk from the hotel, offering free sunbeds and a private beach bar as part of the all-inclusive package, though the selection is smaller compared to the pool bar. The location is okay, though there isn’t much within walking distance. However, a bus stop right outside the hotel provides easy access to Heraklion, the airport, and other areas.

I strongly criticize the hotel's handling of sunbed reservations. Guests reserve sunbeds by placing towels on them early in the morning, even though they do not return for several hours. Despite multiple signs and a notice in the room manual stating that staff will remove unattended towels, the hotel and its staff appear indifferent and do not seem to care, which negatively impacts the overall guest experience and service.

The staff were very welcoming and warm. Everyone, from the reception, to the restaurant and bar and to the cleaning ladies, they were all exceptionally friendly, smiling and nice. There were no questions or problems they could not address quickly and efficiently. The room was quiet and clean, overlooking a semi-private pool (which we had not booked). The all-inclusive meals were both varied and delicious, to cater for both local and international tastes. The chef de cuisine graciously took time twice to cook exclusively for our very fussy eater. The pools were surprisingly different, both in size and in depth. The beach (a five-minutes walk away) was a bit difficult to find on the first day, but it wholly made up for that with the service of the personnel. Our children loved the sea. This hotel is the best travelling experience we have had on the Mediterranean. The local public transport was reliable and easy to use (no taxis from or to the airport were necessary). The lovely people of Crete made us feel cherished and grateful to have met them. Thank you all for making our stay with you a wonderful experience.

Crete and Greece in general are still learning the concepts of (NOT) littering and recycling, but they will get there, I am sure. The hotel was on the spot even in this regard.

This property is very well kept - clean, really great and friendly staff, well organized. The pools are really nice and the beach club and bar just a short 5-10 min walk away. The AI food options are great with a lot of variety. Bus stop right outside the hotel that takes you easily into Heraklion.

Really just small details: A gym would be nice (you can use one in a hotel down the road, but the gym there isn't great either). The dining hall is pretty noisy and lacks some athmosphere. The AI drinks (beer, wine, cocktails) are pretty bad quality.

We enjoyed staying at the newly renovated building, which provided a significant improvement from the older accommodations. The updated interior was modern, comfortable, and clean. The housekeeping service was thorough and included daily cleaning of the room, changing towels, and providing a bottle of water. The food at the main restaurant was buffet-style with breakfast (07:30 - 11:00), lunch (12:30 - 14:30), and dinner (18:00 - 21:00). There was a wide selection of dishes with vegetarian and some vegan options available. The snack bar near the main restaurant (11:00 - 17:00) offered additional options like salads, burgers, and ice cream. Access to the private beach and pools was a highlight. Pool chairs were regularly organized and both of the big pools had bars with music and options for drinks and snacks. Entertainment at the hotel included daily live music shows in the evening (expect for Friday and Sunday). There was also a massage area located near the main restaurant (not included in the all-inclusive package). We would like to express our gratitude to the wonderful receptionist Michaela for her warm and welcoming presence, exceptional service, and kind gesture of allowing us to check out one hour later. It truly made our stay unforgettable to be able to continue enjoying the hotel amenities, including breakfast, lunch, and dinner, along with access to the pool and a room to freshen up before our late flight. Thank you for your hospitality and attentiveness to our visit.

Although bedding is not changed regularly, they accommodated our request promptly. While the food variety was good, some dishes were repeated and could have been warmer. Despite the bar and comfortable umbrellas and sun loungers at the private beach, our experience there was hindered by the rocky shoreline and windy conditions. Even though reserving sunbeds at the pool was not allowed, people would still do it. So, if you want to secure a spot at the pool, make sure you leave a towel as early as possible.

Great food ( but needs more Greek food ) V comfy beds Bar staff are super friendly Lovely pool area Not too far from airport Nice to have beach area with all Inc bar

Poor air conditioning in room The worst evening entertainment I’ve ever seen in a hotel Ala carte restaurant not included Miles from anywhere

All the staff were professional and friendly. The food was amazingly good, not boring at all. Pool sides were kept very clean. I had the room with the pool, and the furniture's were modern. The hotel is extremely clean. The bed was like sleeping on clouds, and the room was comfortable. It was very comfortable. Beach is close by, and amenities are close to walk to and back. Great tours in the area pick up and drop off close to the hotel. It's a very relaxing atmosphere with massage at the pool side. After a long day of tour, I booked a massage, and the service was amazing. I would definitely recommend this hotel all-inclusive, and I will be visiting again soon.

A cheerful and friendly staff who were only too happy to help. Very clean at all times especially in the dining areas. The food was amazing, lots to choose from - all inclusive and left overs not used the next morning. Minimal queues at the bar with a wide selection of drinks as part of the package. Plenty of sun loungers around the pool with many more on the beach. Snacks at the beach not as good as the snacks at the hotel. Couldn’t fault the food at the hotel.

The steps in the large pool rather than using the step ladder was a great advantage. Not keen on using the step ladders to climb out of the pool.

This resort is amazing!! We loved the all-inclusive food and drinks. The food was delicious and there was so much variety. Good selection of drinks too. They also had a snack bar open during the day which was included too. The staff were wonderful and the facilities outstanding - great pools. The staff even decorated our room as it was our honeymoon - so lovely and thoughtful.

Everything was perfect! But the location isn’t really near a town - you need a car (which we had, but something to be mindful of).