Really lovely room and great dining options. Staff were all really welcoming and attentive.

Only downside was that a lot of the facilities were closed due to renovations (pool, spa, gym) This wasn't obvious at the time of booking so was quite disappointing but we still had a lovely stay

I'd booked the room for my parents. The hotel staff, Monica and Gaurangi, swiftly arranged for a wheelchair for my mom when I informed them my mom had twisted her ankle at the railway station. The hotel also had a nurse come up to the room and examine my mom's condition upon check in. The next day, the hotel travel desk arranged for a superb and clean car with a fantastic chauffeur to take my parents around for their visa appointment, drive them back to the hotel for lunch before finally dropping them back at the railway station for their train back from Delhi. The chauffeur was super helpful and helped my parents to board the train as well. Oh , additionally, the reception staff offered them a late checkout from the room. And the breakfast buffet spread at the hotel is the best and the most elaborate breakfast ever.

NOTHING

Very clean property that goes above and beyond for their guests. I was working UK hours and they accommodated extremely well and had good space for those visiting on business. I would recommend the horizon club as they had a vast range of canapés and also a designated time for tea and cocktail hour. The view from our room allowed us to see India gate and the location was superb and close to all the main sites and markets in Delhi. It is also walking distance from Bangla Sahib Gurdwara which is outstanding and worth a visit

Very comfortable room, hotel was very clean, lovely ambience in lounge and restaurant. We appreciated the early check-in and the happy hour - thank you to Muskan, Namira and Anjali for their help and attention in the lounge. We were very pleased with the amazing breakfast buffet which catered to variety of palates. The entire hotel team was professional, welcoming, friendly and eager to make our stay enjoyable. They are great representatives of the Shangri La brand. The hotel is a well kept oasis of calm especially after a busy day of sightseeing. We thoroughly enjoyed our stay. Thank you very much, Shangri-La Eros!

Nothing

Lovely hotel. Only downside was staff not always attentive. We were a group of nine having a drink outside 2 members of staff at different times were asked to bring extra chairs so we could all sit down, they didn’t bring any so we just had one drink then left. We also ordered a packed breakfast at check in as we were leaving at 6 am. We gave our order but the next morning we discovered it hadn’t been put through so we didn’t get it. For the standard and cost of the hotel I would have expected these things to be done.

The breakfast was great. Specially aarti was very helpful and friendly. Laxman rao ji too. Room was well designed and comfortable.

Pool timings were atrocious. We are not living in europe that people will come out during day hours to swim. Closing the pool at 8 is downright stupid. It was closed at 4 pm one day. Very enraging and the only reason i will avoid shangri la in the future. Hire more people and Keep it running for 24 hours. I don’t know who makes such low iq rules.

The breakfast and the Club room service were excellent. The pool was under renovation, but the hotel arranged for us to use the pool at the neighboring Imperial hotel. The hotel even took us there and picked us up.

We had a small problem with the booking at check-in, which Vinayak Kaushik (duty manager) resolved in the end, so it was a good experience in the end. the price was a little bit high, but that's not surprising with the Shangri-La chain.

Breakfast: excellent Room: excellent, cured in details. Bathroom: brand new, perfectly equipped, very modern The inside is elegant, the restaurants are elegant and with a rich menu There is a wonderful outdoor bar Reception desk: excellent staff I appreciated the offer of a room breakfast or a package breakfast because we had a very early departure, before the official breakfast opening time The location is very good

The pool could have been better: there are not many sunbeds, at least not enough and,in my opinion, the staff could be more caring about people who come and go, leaving their towels on the sunbeds without using them anymore

Our stay was fantastic! The service was excellent, and the staff were incredibly friendly and welcoming. The highlight for us was the exceptional cleanliness of the rooms, which made our stay all the more comfortable. A special thanks to Omprakash, the room maid, whose personal touch and warm demeanor added so much to our experience. His attention to detail and friendliness truly made us feel at home. Thank you to the entire team for a wonderful stay—we can’t wait to return!

Room size, great staff and breakfast

Amount of staff asking to be rated on apps. Hotel staff are doing a terrific job and it feels demeaning to them and insulting to me to have to rate them. This is a trend all over the world and it makes me very uncomfortable. Shame on you Shangri-la Group