good location, delicious breakfast, the room was beautiful, everything you needed was there, all the accessories

the price is a little overpriced in my opinion, the staff worked for a long time upon check-in and could not figure it out. It took 2 hours to check in. The fact is that I changed the dates on the Booking.com website, canceled the initial reservation, then increased the number of days and received confirmation from the website. the employee could not figure it out for more than an hour, and I checked in at night, it was very inconvenient to spend an hour at the reception after a tiring flight and transfer

Mostly friendly staff and a high quality of cleanliness.

Restaurant prices were very expensive. Hot food at breakfast was only warm and cold drinks were not cold.

This is an amazing hotel from the free pick up from our very early flight arrival to the welcome. Everything runs like clockwork. The staff are super friendly and there’s plenty of them too. The inside of the forum is beautiful and comfortable to sit in. Our room was on the 18th floor and we had club access this is exceptional value for money . You can choose to eat breakfast here or go down to the lobby area where it’s much bigger . We stayed in the lounge where there’s a ample choice of food plus waiter service . You can pop in for afternoon tea which was great after a day out sightseeing and in the evening there was a variety of dishes to eat and free alcohol drinks. The waiters here must be commended they were so obliging . The hotel is a good location to go do the tourist stuff. We hired Manjit one of the hotel drivers who would pick us up at whatever time suited us and drive to all the historical sites giving us interesting information along the way . He helped us navigate into the places this is essential otherwise you get so much hassle . I’d definitely recommend manjit as he speaks good English and is very knowledgeable, he’s also very reasonably priced. The staff make this place We would definitely stay here again .

Nothing to complain about at all

The room was great, we were on the 17th floor and the view was great. The duvets are lovely. The breakfast and food options are great.. Our room also included an additional afternoon snack on the 20th floor. There were live white lilies everywhere in the hotel, including in the room.

The beds are a bit narrow I don't like when they block an amount from my credit card (which has not been unblocked yet) at check-in The hotel is not well-disposed towards smokers, we have to smoke right in front of the hotel I don't like bathtubs in hotels.

It smelt nice! Room was quite compact, but bed was very comfortable and shower was clean and had hot water. Indian restaurant was lovely and food great. Asian restaurant was really cold (aircon too high - colder than any other part of the hotel) and we were relieved to get out - it spoilt the meal — great views though

Ridiculous nonsense where I wanted Perrier water at dinner but they wouldn’t get it from the bar, so I went to the bar and got it - the barman there came with me and told the restaurant waiter that should have got Perrier for me. It’s rated 5* but that wasn’t good service. Drinks service at the pool was hard to get hold of. Should be doing better on things like this

The rooms are superb, we were on a high floor and the view is amazing. The duvets are lovely. The breakfast exceeded all our expectations. Our room also included an additional afternoon snack with coffee on the 20th floor. Fresh white lilies everywhere in the hotel. I am impressed.

The beds are a bit narrow for a 5 star hotel. At the reception they blocked an amount from my credit card upon check-in, which is greater than the amount of all the nights and a week later it is still blocked on my card. There are not enough places to smoke, you have to smoke right in front of the hotel or on the pool on the 4th floor, without the possibility to sit, you have to stand and that is not pleasant on warm days.

Great facilities and options in the hotel.

I booked a twin room and was not accommodated. The reception staff initially were not going to provide any compensation for not allocating twin room. I had to persist for club level access in lieu of not fulfilling what we booked. I found the reception staff negative and not helpful upon checkin.

Excellent Service, staff will make sure you are happy with everything in their power. Excellent Breakfast, enough variety of Indian and non Indian Dishes Standard room has all the amenities you will expect from a room at this price point Excellent House Keeping Staff

-You are paying for the location more than the room size or style, be aware of that, they are a bit old fashioned for 2025. -Hair dryer was in the bathroom draw. It was a little awkward hold and use.

The location The atmosphere

No carpet in the room Got confused with my bookings the active one and the cancelled one. Didn’t pick me from the airport. Then they offered me a ride saying it was from them while I already paid for it . Little segregation( not much) at the restaurant specifically. Drivers asking directly for tips…

Good location, clean rooms. Good sized gym and spa. Many of the staff did not speak very good English (despite being an international hotel) which made it hard, particularly explaining allergy issues at the restaurant. There also weren't enough staff at check in and despite getting a free room upgrade through booking.com we weren't given any information about the club lounge at reception (we only learned about it by chance later on). Overall good hotel, but quite overpriced and staff communication really not great.