The resort is beautiful and there are plenty of things to do and places to eat.

For a beautiful and quite expensive hotel, I found it sad that they didn’t offer anything complimentary. there was a fee for everything, including a morning group yoga class, later check in, using the spa (no massages) using the tennis court. The staff were constantly upselling and I thought it was a bit cheap considering the room is expensive.

Beautiful resort, amazing pools, very clean and tidy, gorgeous gardens and sea views. The rooms and bathrooms are lovely, very comfy beds. The buffet breakfasts (included in our room rate) were the best we have had, really good selection, all you can eat and more! The resort has some of the best pools we've seen, make sure you take the free shuttles to other resorts on the property to swim in their pools and try their restaurants. - The Luna Rooftop Bar at the Ayana Segara Bali was amazing, best sunsets and cocktails - The Rock Bar at the Ayana outstanding and very cool vibe - The Cultural Show and buffet dinner at the Rimba Boutique outstanding evening - The Kubu Beach Club also on the Ayana estate was well worth the visit, monkeys on the beach, Bintang's and cocktails. We would stay longer next time, 4 nights wasn't long enough. There was only one thing we weren't happy with...

Not happy that the front desk staff take a deposit that is held against your room (so you can charge food, drinks etc against your room) On departure they make you pay everything in full and tell you the room deposit will be reversed. Well it's been over two weeks and I'm still waiting for my room deposit to be refunded! IDR 1 million (NZD$1000+) not happy that I've messaged them at least 3 times and still haven't received my deposit refund. You need to fix this Ayana, it's not good enough! Also the dinners in the restaurants are pricey, especially for families. It would be great to have a cheaper family restaurant onsite. The only other option is to order food via Gojek (uber) and have it delivered to the resort or grab a Gojek and go out of the resort for dinner.

Very clean place, people are so nice and helpful. Very big resort and it has everything you need so you don’t have to go out. We stayed here for 6 nights and we enjoyed the beach and restaurants.

Everything was good.

Honestly one of the most incredible resorts I've ever stayed in. Excellent service, everyone is incredibly friendly and attentive. The pools are INCREDIBLE - and the Ocean Beach Pool has an unbelievable view of the sunset. All the restaurants we went to were delicious and good value for money. The entire resort is designed beautifully, great architecture, atmospheric lighting and very peaceful. The rooms are comfortable and our room had the most beautiful ocean view (and again beautiful view for sunsets). I don't know what else to say other than this place is an absolute paradise and haven. Fantastic sunsets, excellent private beach (Kubu beach), excellent service and incredible facilities. Highly recommend if you want to treat yourself to affordable luxury in Bali.

Some of the guests can be noisy when coming back to their rooms at all hours in the night, but the hotel provides ear plugs and/or handles it for you.

everything

beach not safe for swimming

Its like an Ayana city! So many options of food and pools you can hop from one to another

At the time I booked via booking it did not state in a transparent way the room was not in Ayana main resort and i got a room with almost no view on a low floor at their newer resort segara. Even the pictures on booking dont show segara. If this is on purpose its not right :(

Visually beautiful. Our room was spacious and comfortable We had a view over the gardens and out to sea. We ate a 4 of the restaurants and couldn’t fault the food and service. The breakfast is something to look forward to every day The Rock Bar was a fantastic experience. The sunset, food and drinks we perfect. The staff were amazing in all areas. The pools are amazing and refreshing

We enjoyed everything about Ayana, but just be mindful that each meal/drink comes with a service charge and tax

stunning location, the views are and sunsets are just breathtaking. The spa and gym are both excellent.

the breakfast options for gluten free were very limited. The rooms are rather dated and dark inside.

One of the best resorts I visited in my life

Amazing resort. Amazing design and architecture. A feeling of luxury everywhere. Fabulous housekeeping with tools made up beautifully daily or more. Spotlessly clean throughout every part of the resort. Multiple different areas and fantastic pools, beautiful private beach, shuttle buses regularly and the most amazing dining options, with some right on the ocean to enjoy the spectacular sunsets. Despite being a very large resort it never felt crowded.

Communication was often poor. Quite expensive (for example a spa 1 h massage $aud 250-300 upwards and I could get a mobile massage in room for $28, Bintang beer $12.50 whereas at nearby intercontinental it was $7) Delay in check in by 1 hour despite asking for early check in as a member of our family was unwell that day.