Absolutely everything was wonderful! we also stayed at four seasons (jimbaran and ubud), soori, six senses and ungansan resort and ayana was our favourite. The villas are HUGE and perfect for families, the facilties are incredible (kids pools, slides, kids club, rock bar, therapy pool, shopping etc) but the staff / service was the best we experienced in our 6 weeks in bali. They were extra accommodating for a early check in and very late check out (5pm) as we had a late flight home to London. The value for money is exceptional, we paid over double the room rate in other hotels for much smaller rooms and far less facilities / less impressive service.

We have a wonderful stay in Ayana. This is absolutely one of the best villa we have ever stayed. Staffs are all very kind, special thanks to our butler Yudi & Edi, they are very professional, helpful & thoughtful. They managed everything in detail. My body condition was poor due to serious illness before, so during the stay I was not feeling so well, but thanks to Edi, he's arranged a doctor for me & after some treatment I felt much better. Thank you so much for their excellent hospitality. I can really feel they care about all the guests. Besides the staffs I love the villa too. We stayed at Ocean Front Cliff King Villa. It's so spacious, clean & tidy with nice decor. The bed was so comfortable. And the swimming pool, lawn, gorgeous sea view.... we enjoyed our stay very much.

Nothing!

There are a lot of weddings at the location. Our villa was next to one of the wedding locations. They started with loud noise at 8 am

Absolutely stunning!!! The attention to detail was incredible from the beautiful grounds to the amazing staff and food. They definitely go the extra mile to make you feel welcomed and special. We stayed in a villa which was breathtaking. The spa was also a highlight! The food also a highlight - Scusa restaurant - some of the best pasta dishes we had ever had!

The food was very expensive, buffet breakfast for 2 costing about $95 AUD per day, on top of very expensive accomodation. We stayed for 10 days which I think is a little long because the hotel is so big there isnt much else around, however the hotel is amazing so it is nice to be there but can get a little boring after a while.

We spoilt ourselves and booked a cliff side villa with pool as a belated 25th anniversary present for 7 nights and it was amazing: quiet, relaxing, yet very luxurious. They are many resort pools to explore, we enjoyed the delicious breakfasts at the Dava restaurant and our butler took the experience up a notch in terms of luxury and convenience - such as organising restaurant bookings and answering all our questions with grace. The villa also gave us priority booking to the Rock Bar every night so we could jump the queue, which is a definite plus (weather permitting). The spa is fabulous, however a little too pricey considering how many spa places are available on the island. Beware Seminyak is not actually very close to drive to (especially when the traffic builds up) so not an option to 'pop' over regularly in my view.

My only gripe was the lack of AC at the gym - which was a common complaint from hotel guests. The heat and humidity were oppressive, and the AC did not seem to be working, making for a very sweaty and uncomfortable workout every day!

Great environment and facilities, good choice of quality F&B, the staff were outstanding, especially the butlers Edi, Bagus and Keruna, the service and attention to detail was first class!

Nothing, it was all good.

The view is fantastic , the villa is clean and the staff are amazing.

Understaffed, we were once waiting for about half an hour before a butler picked us up , the staff told the ratio is 1:15 villas which was bit surprising considering the price

Stunning villas with all the luxuries we were hoping to have for a special holiday. Friendly, helpful staff and lots of choice of restaurants and bars on the resort site.

Guests who 'reserve' multiple poolside sunbeds with towels and belongings, but are not present at the pool using them for hours.

The best reception and friendly hospitality. Intimate service! Well-qualified employees…Everything made our tour perfect!

Some equipment needs to be upgraded. For example, hair driers can choose the brand and performance that meet Ayana's positioning.

Location superb, staff incredible, good choice of restaurants. Rock bar lived up to billing.

We didn't like the bed in our villa, mattress too hard and the wooden surround made getting in and out awkward.