The BEST hotel I’ve ever stayed at in Bali. The service from the staff, the cooks, the ladies at the kids play centre, to the cleanliness, the accommodation itself was amazing. The staff are more than accommodating and they helped us get all our bluebirds. The food was great and the entertainment out the front in the evening was really good specially if you’re not in the mood for going out. Great location spot as well I couldn’t fault anything at all and I’d 100% be going but to that hotel at the end of the year. Anybody planning to stay there you would not be disappointed.

Nothing

Amazing location as its location is very centralized to many shops and amenities. Staff there was always ready to give a helping hand and very approachable. Wouldnt be my last time there !

Nothing negative to say! Seriously !

Food in restaurant - excellent choice with something for everyone. Had a lagoon access room which was great, pool was lovely even though needed a bit of maintenance (loose tiles which some older kids took to throwing at each other but staff Eka was really good at dealing with it). Room was spacious, very clean,comfortable bed. Hotel in excellent location. Best brew was great for an evening and the menu there was lovely and great value. Staff there were brilliant. Parta in the best brew area was so lovely, as indeed all the staff were.

People smoking, one even smoking in the hot bubble pool! Personally I don’t think there should be smoking in any public areas, it’s a bit off putting when you are eating and smoke is wafting your way (best brew location especially).

The staff were fantastic and listened to our requests then acted upon them.

The breakfast was good but got very boring having the same optoins every day especially when you stay 17 nights

The lagoon pool is wonderful, and for me being able to smoke on the balcony , a bonus ***** The breakfast was nice , having your eggs bought to you when they are ready after ordering is a real treat , the staff are all exceptionally polite , and are very attentive to the needs of all their guests , no matter where you go to for help within the hotel you are treated with respect, kindness and greeted with a smile. We required certain aides / and a change of room at one point for PWD and this was provided with no question, no hassles , no charge. We were treated beautifully, and being two women from another country we also felt very safe there. Thank you from Nicole & Michelle - WA & QLD AUST

The squeaky ladder getting out of pool - room 106 Music at front bar in evenings. Better vibe needed ? 👍😊 The way they made their Pina Colada needs improvement- but 2 young staff members watched our video and made them exactly how they supposed to be 👏👍 I think one of the young boys name Yoga - you were very good thank you 🙏

We really liked this hotel. It’s a street or so back from the beach esplanade in Kuta so a bit quieter but still amongst it all. That said, when you’re in the hotel and rooms, it’s very quiet. We got an upgrade for our room, which was appreciated and we didn’t have to pay extra for the kid bed. Spacious rooms, very comfy beds and pillows. They stock the room with water and tea and coffee making facilities. Would be great for rooms to provide some millk. Room looks out over the pool and you can get lagoon access. Plenty of charging ports, both for international, local and USB. There is TV with international channels. The bottom pool is great, also a small waterslide. There’s a roof top pool as well. We found the pools a little cold. Plenty of towels available. There is a gum with three cardio machines, dumbbells and one cable machine. It really needs updating, another rack or two, also gym mats needed. An extensive buffet brekkie with staff eager to please. They entertained our son with balloon making too. All hotel staff were very friendly and made our stay memorable. Our son loved kids club and lovely staff there. It has a pirate ship, slide and ball pit. Plenty of toys and activities. Our only negative and one that upset me alot, was that there were two very naughty children, always fighting, spitting and running in and out of the kids club. This made it unsafe and uncomfortable for me as a parent. Whilst the parent was called multiple times, by this stage, they really should be banned access. This made us want to leave our own child less often. This was also my observation of other parents. Thanks for an otherwise great stay!

Upstairs fence near pool deck chairs is quite old - needs replacing Needs rules for naught children at kids club Gym needs an update

LOVED the hotel and the overall experience!! Fabulous service!! The staff was ALWAYS SMILING and happy to service!! Very clean and nice pool & the most PERFECT LOCATION - right next to Kuta Beach and ALL major Bali activities are less than 1-1.5 hours by cab unlike faraway areas like Nusa Dua or Uluwatu which are beautiful but TOO DAMN FAR TO BOOK A HOTEL IN!!

Rooms were slightly smaller than our expectations! Slightly bigger rooms and this could have been a PERFECT 10!!

The staffs were exceptionally professional and well trained, they all speak good english, quick on their feet and always ready to assist. I was on my vacation with my 2 years old toddler and this hotel gives me everything I need as a mom. They have good kids club! Clean and tidy! also affordable spa packages. I booked the family suite and it was the best decision, the room is spacious, clean, 80% soundproof probably but never had any problem with loud noise or anything. Airco is also always cool, cause we really cannot sleep on warm condition. I was surprised that this hotel is already 10 years old cause the facility looks new, clean and well maintained. I really appreciate the vibes that the staffs were giving, I know they're there for work but they always give the vibes that they are also happy to be there and that makes us feel like staying in a place that gives us special feeling. If you stay in this hotel you will understand what I mean.

Nothing.

The property was perfect for our big family group. Location was the best thing for us to avoid sitting in taxis with the crazy traffic! Everything was walking distance with lots of shops, restaurant and massage options. Mini Mart right outside it was great. Laundry services a few doors down. Buffet breakfast was amazing with lots of options to choose from. The staff were very accommodating, helpful always provided great service. I highly recommend this property.

Room could do with some renovations. We wanted to unpack and use wardrobe but it was very old and run down. Just minor things but didn’t impact.

The staff are ALL amazing . Nothing is too much trouble ..if they can help you they will . The food was lovely at the pool bar upstairs. The brekky for AUD 15 per adult was wonderful . The beds were so comfortable . You get complimentary water in your room . The fridge was so good to have . All our requests were met . I personally met one of the reception managers. He was so lovely and again, could not do enough for us !!!!

Just wish it was a little cheaper to match my affordability, or the price included breakfast . Nothing else was a problem . Oh, just the pool . It was sooooooooooo freezing cold for us ( July ) . We didn't manage to get in it