Our stay at the Laguna Luxury Collection Hotel was remarkable, largely due to the incredible staff. Their professionalism and kindness shine through every interaction, making guests feel genuinely welcomed and valued. From the concierge's expert local recommendations to the meticulous attention from housekeeping and the attentive dining service, every aspect of service was delivered with excellence. The staff's dedication to guest satisfaction sets this hotel apart, creating a luxurious and comfortable experience that exceeds expectations. I wholeheartedly recommend the Laguna Luxury Collection Hotel for an unforgettable stay fueled by the warmth and expertise of its wonderful team.

Nil

The overall comfort of the stay was top notch. The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable including making arrangements for my wife’s birthday during out stay. Rahadi’s above and beyond service at the Arwama restaurant was much appreciated, head chef - Baskara made our last evening memorable by specially cooking a dish as per our request. Pretty much, all of the staff was friendly and always willing to help. I would highly recommend this place and would like to visit again in the future.

Nothing to complain about here.

Location. Staff. Rooms beach. Safety

Kids were allowed to run around screaming all day. An hour or so was fine but it went on all day with water pistols. The hotel should have directed them to the kids pool or beach. Parents were not in charge of their children which was a requirement of the pool

The Laguna was the nicest resort we have ever stayed at. It had everything you would want in a resort: the friendliest/most helpful staff, excellent food (the included buffet breakfast was definitely a highlight), the most amazing pools, a beautiful beach area, and very nice surrounding resorts which could be accessed via the walking/running path.

Nothing comes to mind.

We received only positive emotions, starting from the meeting with Daria at the reception, from the animators: Jo Jo, Awan and other animators, with whom my Daughter made masks, a kite, painted dishes, learned the Balinese language every day. Special thanks to the restaurant staff for the wonderful breakfasts with a variety of hot and cold dishes, fruits, for comfortable and atmospheric dinners in the main restaurant. We thank all the staff for their wonderful attitude, especially Aryk and chef, who made my Daughter the best tomato soup. I always visit the fitness. Every day I worked out with the Rio trainer, 2 times a week there was yoga with Awan, many thanks them and all staff of the Hotel. The vacation was wonderful and unforgettable. I recommend everyone to choose this hotel when visiting Nusa Dua.

Everything was great

Very relaxing hotel. Excellent breakfast.

The music at the beach club and the restaurant plays on a loop so if you stay here several days you will keep hearing the same music. It feels strange that you have to haggle with the staf to stay on one of the nice beach beds. Some of the nice beach beds were reserve by guests for months on end and not possible for us to reserve at all.

Everything

The service was top-level, concierge and tour organizers very friendly. The resort is huge with various lagoons, the room even had a nice balcony, and the choice at breakfast was very wide. It is among the best level you can find in Bali for this price.

To be very picky, a pool bar was missing vs what you could find in other resorts.

Fabulous! Loved everything about the Laguna! Loved our room, the food, drinks, the entertainment, the pools. The staff went above and beyond, special mention to April and his team at de Bale lounge and bar! Cute resident duck, chicken and guinea fowls.

nothing.

Amazing service and personal attention by a number of key staff especially the breakfast and gym staff , and always a warm friendly greeting by all staff around the resort. Immaculate beautiful gardens and facilities, clean, modern rooms with attractive, contemporary decor. Excellent location and plenty of restaurants to choose from both within the resort and at neighbouring resorts within short walking distance. Plenty of quiet calm and peaceful areas to retreat to around the numerous stunning lagoons pools, and never a problem to find a lounger with a serene outlook of the beach or pool. This is our second stay here and we will continue to come back as we love it so much . Thank you again for another incredibly enjoyable stay !