The hotel is close to Ubud center, there’s a shuttle that you can book via apps to go to the center although I didn’t use it. Pools are big, and mostly empty. I got free upgrade and a room with garden view. Cleaner were very nice and thoughtful, they made a nice decoration at the end of my stay there.

The bed was on the hard, a bit uncomfortable, could use some soft toppers perhaps. The breakfast was pretty basic and a bit of sad looking, could use some improvement or variations. I notice ants are quite common on work table in my room, not really a bad thing, but I got bitten by them quite often.

The Best and comfort Hotel i've ever had in ubud and was very clean. The gardens and pool and the views were fantastic. The rooms was very spacious, clean and well equipped. The wifi was excellent. The staff were all very helpful and always smiling and wanting to offer their service. The breakfast was excellent and they were happy to cater for vegetarians, making special Vegetarian food for us every day. The Hotel provide free shuttle service going to ubud market. Thank You Best Western Ubud Team deffinately will come back ❤️

This hotel is amazing, they give us their best room, clean and make our stay are memorable, the staff really helpful and they give us all information that we need, breakfast tasty and halal, they have vegetarian option also for the breakfast, the location is 10 minutes walk to ubud center, and they have free shuttle bus every 2 hours

Nice hotel away from the crowds and very quiet, but don't worry only 10 minutes walk to Ubud Center and they provide a shuttle bus too, I stayed alone here but I felt safe because the staff were very helpful and provided a lot of information that I needed during my stayed, the breakfast was very tasty and there was a choice of vegetarian food, the rooms were spacious and clean, the swimming pool was very beautiful😁❤️

A beautiful place melting with the jungle and extremely near Ubud city center staff is very good specially Mia .. Thank you Mia

those who have phobia from Lizards should not go there

Excellent hotel, Nice big pools, with a bar that did happy hour most (all?) nights. The rooms were beautiful, spacious, private, quiet, clean and comfortable. It's walking distance to the main city center (being able to walk anywhere in Bali was a huge deal to us), but they also offer an included shuttle service. I had a delicious steak dinner at their restaurant, and the breakfast is a buffet style arrangement and always had new dishes available every morning we were there. The staff even remembered our room number after our second day coming to the restaurant! The hotel was nice and quiet while we stayed, we often had the pool to ourselves! I would love to stay here again one day!

The property was amazingly built with all the amenities. They even have a shuttle to the city but I would recommend walking to avoid the traffic and to explore more. The cleaning was done on a regular basis and they would also spray the entire resort on a scheduled day to keep the little insects away from the rooms. The breakfast is good with a live counter for eggs and pancakes and waffles. They also give you a breakfast box if you leave early before the breakfast even starts. The staff were courteous and were willing to go out of their way to help. Would definitely stay here again.

That we had to leave.

I recently stayed at this hotel in Bali and had an exceptional experience, despite the unexpected the power is black out around 6-7 hours due to electricity problem in Bali during thats time. The hotel staff were incredibly helpful and went above and beyond to ensure my comfort and safety. What impressed me the most was the staff's proactive approach to the situation. It's worth noting that the power outage was not the hotel's fault, but rather a widespread issue in the area. However, the staff's response to the situation was truly commendable. I highly recommend This Hotel to anyone looking for a comfortable and stress-free stay in Bali. The staff's dedication to customer service and their ability to think on their feet is truly impressive. The hotel has a cozy room and nice breakfast with lot of choices. Thank you for making my stay so enjoyable!"

Nothing

We stayed for 15 nights. Excellent quiet location, walking distance from Ubud’s centre. Good and clean swimming pool. Comfortable bed and charming balcony.

Bathroom is outdated and up for renovation. Shower was either too cold or boiling hot. One can smell the sewage in the room. Towels/bathrobs weren’t readily available, had to ask for them each time the room was cleaned. Gym is outdated as well and not suitable for a serious workout. Breakfast should be more varied, and offer more local dishes. Buffet menu is basically everyday the same.

Wow.. Wow.. Wow This resort had it all in our opinion and is a must stay if looking for somewhere in Ubud. 1) Breakfast: A top class, buffet style setup. 2) Facilities: Both gym and pool outstanding. 3) Location: Superbly located within 15 minutes walking distance to Ubud centre. if not feeling the walk, the hotel provide a frequent shuttle service. Alternatively a Grab bike. 4) Food: Other than the breakfast, the food was superb. We dined for both lunch and dinner on several occasions. 5) Room: Very spacious, cleaned daily and two large bottles of water replenished each day. Overall a 10/10 experience and would highly recommend.

There was no negatives about this place. Traffic in Ubud is a known nightmare but totally unrelated.