Location was best !!!! Staff were like family. They all knew my name. So welcoming!!! Bed is super comfy. The room in back with pool view is slightly better. Bathroom is indoor. Quiet property Beautiful small pool area

Rooms are run down. Especially if you’re in the older rooms that are bottom floor. Dark room Only 1 mirror in the bathroom Outdoor bathroom. You are sweating putting on your makeup

We certainly enjoyed our stay at Japa suites and villas. The staff were attentive, polite, and very friendly. Nothing was too much trouble for them. The facilities were exceptional. The pools were clean. The gardens immaculately maintained and the food/breakfast was an excellent standard and generous. We loved the location. it was right in the heart of Ubud however, it felt like you were in an oasis amongst the hustle and bustle because of its setting, its gardens and pools. Thank you to the staff.

The cleanliness was on spot. The staff were so lovely, they were extremely attentive. The pool was nice it felt like we had our own private pool. Very happy with this hotel.we were travelling for our honey moon and the hotel prepared a welcome arrangement with flowers. We also spent Nyepi at the hotel and it was fantastic. As a good bye present they gave us a scented candle and a little bag. We loved this place.

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Room was very spacious and bright. I loved the comfy bed with snow white bed sheets. Also there was wonderful huge bathroom with a bathtub, shower and 2 sinks. Overall stay was very peaceful and comfortable. Staff was friendly and helpful. Also there were 2 swimming pools Room service was very quick. Was perfect for stay in day after active days.

The few things to improve, there was a cockroach in my bathroom first day I checked in. I’ve addressed it to hotel staff and they fixed it immediately. And last thing when I was checking out, the receptionist had a bit an attitude. I asked assistance with my bags to my next hotel it was 2 min walk, literally next door. But the receptionist straight a way said that it is impossible. Then I have to insist and explain that I really need help and it 2 min. I felt like he didn’t want to help. It was an only negative episode with staff interaction otherwise the rest of the staff was super helpful and nice.

the hotel is beautifully landscaped and very inviting Balinese atmosphere. Deluxe suite double bedroom we stayed is a spacious and clean. Their breakfast was exceptional. The staff is very kind and friendly.

our room was beside one of outdoor pools. it can be little noisy from early morning especially young children stays. You may find tiny ants in the bathroom, but you will get used to it.

Everything, location is perfect. Staff were very helpful. Swimming pool was very good and clean. Location was walking distance from many cafes, restaurants, super markets and all other facilities.

No telephone in the room, however you still can communicate via WhatsApp with the staff. Room service menu could very improved.

Wonderful location at the heart of Ubud. But inside the hotel is secluded and very peaceful and calm. Staff is very friendly and nice. Rooms are very clean and everything is in perfect condition. Would gladly stay again.

I’ve been coming to Ubud for many years and have never stayed somewhere twice but I’ve finally found ‘my place ‘ After a major renovation and name change during lockdown I discovered Japa Suites and I’m so so glad I did There’s been great attention to detail when designing the rooms and everything works beautifully The spectacular gardens are calming and the pool setting is just beautiful with lots of lazing options Sadly I didn’t get to eat at the restaurant so I’m waiting for next time. The spa is stunning …..I took a package of a massage scrub and flower bath …….it was one of the best massages I’ve ever received. Very well priced compared with other spas too Now the staff ……….they are the heart of the hotel They made the whole stay ‘beautiful ‘from the afternoon delivery of little ‘nighttime sweets’ to help sleep to the attentive housekeeping staff and talented gardeners On halloween I was delivered handmade monster marshmallows made with matcha chocolate coating ! Amazing The gifts and kindness of reception staff were also phenomenal….the departure gift left me almost in tears I was as grateful to stay with them as they were to have guests back again So I suppose this is now my absolute favourite place to stay and I cannot wait to return to Japa It far exceeded

That the rest of my holiday accommodation wasn’t the same as Japa

We had 10 days on Bali and stayed in 3 hotels together, all were wonderfull, but JAPA was the best. Quiet place just minutes from shops and restaurants, 100% clean, with couple of pools and beautiful garden, where you can always find a spot to relax with company or meditate by your self . Staff and management very helpful and nice in all situations. I really can recommend as a little paradise.

Staff were super friendly and always willing to help! Room was lovely and there were multiple pools available. The property stored my luggage for the day as I had a late flight and even let me use a shower before I left for the airport!