The staff are amazing and friendly, the breakfast is really lovely with a wide choice. We was told on arrival there was a problem with the room we booked so they put us in a bigger room, it was two singles put together which is not ideal but the mattresses were amazing. The air con control didn't really control it - it was either full blast or a trickle - the tv was a couple of local channels so un update to a smart tv would be great. For what we paid - it was great!

Like others have said, the bathroom needs updating, the toilet seat was minging and needs replacing - we were in room 106. I didnt like the extra charge for the using the credit card - in UK this is illegal to charge - I already get charged the exchange - don't have credit card facilities if you are not gonna take the hit - I shouldn't have to take two hits. - Might of spent more in restaurant had we not had this extra charge

So many excellent features of this little hotel. The staff were amazing, so polite and helpful. They work very hard to keep the room and the grounds spick and span. The pool area was very pleasant, I loved all the tropical plants. Our room was bright and spacious, water was provided and cleaning done daily.

The only downside of this lovely place for us, was the bathroom. The fittings were well past their sell by date and the toilet was particularly nasty. The over bath shower was adequate but the bath itself was blackened where the enamel had worn away. As the room itself was pleasant, maybe the bathrooms are planned for an upgrade soon.

I like that the property has very friendly/helpful staff, always smiling and there to help if needed. The pool is very large and deep and a nice place to lay out and relax. Roots Bisma the onsite restaurant is to die for, we’ve ate here almost every day we have been staying at the Putri Ayu Cottages i would defiantly recommend eating here if your staying at the cottage’s or not. Myself and my partner had a fantastic time here, we originally had booked a three night stay here but we liked it that much we booked two more nights onto our stay and upgraded rooms. Perfection!

I have nothing which i did not like about the property.

Almost everything was perfect, the staff are friendly and service is great, rooms are big and comfortable. Location is good - The rooms are away from the road so little traffic noise - and it's situated near or near enough everything you'd like to see in Ubud, 5 min walk from a highstreet, 10-15 from monkey forest... Really good resturaunt / bar attached at the front for lazy nights in, pool is lovely and clean though I didn't use it.

My one complaint is that we had a stained bed cushion (not pillow) that seemed to have not been cleaned in a while. I'm sure it would have been replaced if I asked but I just moved it and didn't raise the issue.

It was on a quiet road near many high quality restaurants. We walked out of our hotel each day, picked a random spot for lunch, and were never disappointed

The tub / shower had no curtain, door, or wall to keep the water from spraying all over the bathroom, and was raised a foot off the bathe floor, slippery and dangerous when getting out.

Very friendly staff. Especially girl named Ayu(if I remember the name right), she is amazing, helped me with all I needed(thread and needle). The hotel is on the cozy street with lots of nice restaurants. The main area has good restaurant and they compliment you with a drink. The room in general is basic clean room.

Shower curtain is really needed, there are lots of comments about it, but still no curtains. Half of the bathroom is wet after taking shower.

Location wise was great within walking distance to Monkey Forest, cafes, restaurants, and Central Ubud Markets. All staff were friendly and accommodating. I arrived early before the usual 2pm check-in time, and they allowed me to check in to my room as it was vacant and clean. Thanks for that. Special thanks to Ari at the Front Desk, Dewa, and Aris at Roots and all housekeeping team.

The sewage smell in the bathroom. The 2 single beds pushed to be a king bed.

The Whole hotel has been upgraded this month But There was . NO night light in room on little table that WAS a Big probem for me.. I had to leave the bathroom lit all night To get mybearings I would have preferred a twin beds...

No light on edside table...i told them before...u It uses more electucity and .o chair.i askewfor chair and got it. It is bath ...with shower on top..

the staff were incredibly helpful - I unfortunately caught covid and had to isolate. the staff were friendly, helped bring food to my room etc. The room itself was very clean and came with all the essentials! would definitely stay again next time I come back!

Good location, spacious rooms, comfortable beds, good aircon, nice pool

Smelly room, but managing properties myself I understand how difficult it is to fix that. Overall, good value for money