The location on the Promenade is great - a 25 minute walk from the ferry. Buses go up the Promenade about every 10 minutes. Unfortunately it was cold and raining the day I arrived, but the heat was on in my room and I had the option of a second heater if I wasn't warm enough. The room had one good-sized window, and the very clean bathroom had its own window. The sea view from the room was wonderful. The full english breakfast was excellent. The poached egg was perfectly cooked. Additionally there was fresh fuit, cereal, juice and yogurt. I also liked having an electric kettle in the room and a generous supply of tea bags and milk. The staff were friendly and responsive if you needed anything.

I had a double room and was surprised at how small it was and how little storage there was. However, it was more than adequate for one person. The public space of the hotel isn't that attractive. I was expecting it to be grander since, from the outside, it looks like a grand victorian house. However, I didn't mind about the public space since I liked my room with its neutral palette. The stairs to the first floor is narrow and steep but that is not an issue since there is a nice little elevator (lift).

The stay was during storm Eowyn, lots of cancellations going on but the comms from the hotel were top notch, a message to confirm I was still able to make it but late, confirmed, no issues. On arrival collected my key and headed to the room. Spacious, clean, warm - everything that was needed. Standard coffee supplies for the following morning, a bathroom that was functional with great water pressure and good hot water. Seriously no complaints. Free Wifi was fast and there were no drop outs.

Personally for me, it was spot on. But I can imagine that some people may have been put off by the renovation work going on - but it is off season to be fair and is the best time to do it - note there was not disturbance of sleep or anything like that.

It was immaculately clean and the sea view family room was lovely, great views. The lady on the desk waited for us to check in after 5 and made me and my little boy feel welcome. They kept our bags the day of checkout as well with no issue.

There are a lot of steps into the hotel which wasn’t great with my buggy, but all the hotels on the front are like this, and there was a lift inside. I have heard some people say it seems dated but I was really impressed, this is the style of all hotels on the promenade and like I said it was so clean and tidy it was a really nice stay :)

the hotel located by the seafront has very beautiful Seaview. the bed and blanket is super comfortable. Horse Tram and Electronic Railway terminal just 5 minutes by walk. best thing is they has lift in a Victoria time building, that is unusual. owner is very helpful and so polite. make me feel like I am at friend's house for stay. they served breakfast and my sunny shiny eggs are the best in my journey 😋. I will definitely introduce to my friends and family to stay in here.

I can't think anything I didn't like. well, when close door it would be noisy, even I want to keep quiet but it must force to knock tight.

The property overlooks the sea, yet there's often parking right outside the entrance on Queen's Promenade for those exploring the island by car. Douglas's lively center is within walking distance, and there are local mini-markets and restaurants nearby. The room was incredibly comfortable and quiet as requested. The breakfast was excellent, prepared fresh to order. The hosts were very friendly. I had a wonderful stay and would definitely return if I'm lucky enough to visit the Isle of Man again.

The decor was a bit dated and could benefit from some refurbishment. While the cleanliness was acceptable, it could have been better. The reception area was occasionally unmanned, and the receptionist seemed a little rushed. The breakfast time was limited to one hour.

The key to the room was left for us in an envelope on reception, so we never saw any staff. The room although small was comfortable, bed and bedding clean, comfortable and warm. The shower room was even smaller but once again clean with toiletries provided.

It was out of season and maintenance work was being carried out, understandable it's got to be done at some time. I'm sure during summer this would be a good hotel to stay in as right on the seafront. Resturant wasn't open, once again I suppose due to being out of season.

Double room was on the small side compared to some twins. It was very clean & comfy & cleaned daily to a good standard. Breakfast had a very good choice & cooked breakfast chosen was hot and plentiful. Hotel run by Chinese family & were very good friendly & accommodating. Helped us out on a last minute booking as flight cancelled 9pm in the evening.

Lounge area downstairs in basement area could have been fresher by opening a window. Not used often by residents during our stay.

on 3rd floor with lift access, nice colourful towels, has basic facilities you would expect, very good breakfast with friendly and very attentive staff even when very busy, opposite the beach with great view of Douglas port and sea

no room milk replacement for 4 days, one of the window hinges was broken & made it problematic to open, public parking outside hotel may be problematic in summer when busy.

Everything about this hotel was amazing. The staff were helpful and very friendly. the rooms were comfortable. shower was amazing and beds extremely comfy. the views were amazing from my room. breakfast was tasty and would definitely recommend. there is a bus stop close by if you don't want to walk into the town. the town is approximately a 20 min walk and the electric railway a 9 min walk. but buses are frequent. I would definitely stay here again when I return to Douglas.

everything great.

This hotel is in a great location on the promenade and free street parking. All staff were very pleasant and helpful. The room was quiet, comfy and clean. We had a sea view which was a bonus. Very handy for Summerhill Glen and not too far of a walk to the south promenade. Really nice breakfast which was served within a couple of minutes. We would certainly stay here again.

Perhaps extending the breakfast time from the 1 hour (8-9am) to 10am. But this isn't a complaint, just a suggestion.