Great location, lift, pleasant restaurant and bar, good breakfast. (Very good breakfast staff) Friendly attentive room staff, excellent check in receptionist. Comfortable room.

I was given wrong breakfast times for the day we left. (2nd January) This meant that as we were catching the morning ferry we could not have the full breakfast that was promised in writing. A pre ordered continental one was available. The evening receptionist told me the night before that this kind of error was to be expected. She had to be asked for an apology. When I emailed a few days later, the hotel staff did apologise by return. The bathroom wash basin had a long hairline crack and was a little loose. I understand this has been on the hotels to do list for a quiet period.

The is a great location along the promenade with easy walking access to the beach and a longer walk to the shopping and restaurant area. The hotel's restaurant was good with a nice buffet breakfast, lunch, and dinner. The offer a High Tea but you have to reserve 24 hours in advance. The staff was very helpful. We took the local bus from the airport to the hotel, it stops right out front; and a taxi back - very easy. Make sure you say "Hi" to the fairies when you cross the fairy bridge. :-)

The rooms were small for the length of our stay. There was a bed and a desk with little room otherwise. We looked at other rooms and this is standard for our part of the hotel. If you are staying for an extended period, suggest you ask about a larger room, especially if you have large suitcases. We travel with carry-on luggage and even this was in the way.

We booked the Penthouse Suite, which met our expectations of size, comfort, and the location of the hotel was good. The staff were helpful in response to queries. We were disappointed with a couple of minor issues but the staff dealt with them promptly. A good restaurant and reasonable. Free on road parking with the use of a parking disc. A very enjoyable stay.

Noise from the hot water system switching on at 6am every morning which is loud. The balcony and furniture hadn't been cleaned before our arrival. It was promptly done when I pointed this out. The expense of the room should have warranted a mini bar, especially as it included a fridge. The breakfast was the same every day although a reasonable amount of choice.

The breakfast buffet and meals in the piano bar were excellent. The ambience was great, and my mum, dad, and I were made to feel very welcome by all the staff. The room was spacious and clean, and the beds were comfy. The lift and access via the basement (avoiding the main steps into the hotel) was very helpful for my mum, who has difficulty walking. All in all, we loved every minute of our stay and will definitely be back.

Only a minor issue was with the hairdryer in the bathroom. It was very noisy and not powerful enough to dry my hair properly. The spare hairdryer I was given by the hotel as a replacement was much better. While the shower over the bath was great, a walk-in shower would have been preferable for my parents who have mobility issues.

Great breakfast (though the kipper is exactly that: a kipper on a plate - this is what I expect, but my cousin expected something else....) and amazing staff who were more than willing to help accommodate our needs. Nice lounge, reasonable bar, and easy to get to - only a 15 minute walk from the ferry. And, if important to you, ironing facilities available - they lend you an iron and Ironing board.

I'm a tad under six foot and found that my feet were flirting dangerously with the end of the bed in the single room. Can imagine that a taller man might struggle and a sign I should have gone for a double. The pillow was also acceptable, but not amazing - both worth mentioning for the fussier travellers!

Reasonably priced, good location, quite good breakfast variety (they do grilled kippers on demand), piano bar and a good brasserie

Lift was old and slow, so being on 4th floor made me quite often wait and wish it was faster. Its also tiny so if you are 3 persons indide, gets too claustrophobic. But its an old building, good they have a lift at all! The room.service option they give (paying online) didnt work for me, neither did the attempt of ordering over the phone. That needs to be fixed, functional roomservice is a basic expectation.

I first stayed at this iconic IoM hotel in the early 90's, before I'd been to the island to watch the racing, so had fond memories of it. Have been in on several occasions since, but only for a drink - usually during the TT or MGP, but not to stay there. Since our team won the MGP last year, I was back on the island for the Winners Dinner which was a great night just down the road from the Empress. Thoroughly enjoyed my stay, great staff and great views of Douglas Bay.

It has to be said that it's getting 'a little tired' and could do with a refurb (entirely, or in places), but that didn't detract from my stay and the cost was very reasonable (considering I booked the penthouse room).

Location just along central promenade, accessible where ever you want to go, bus stop right in front of the hotel where you can get the bus going to airport for £3 oneway and takes 25mins to reach Ronaldsway airport. Plenty of restaurants and shopping area just around the corner of the hotel. Staff were very friendly and approachable. Good buffet breakfast. The person who played in The Piano Bar was awesome⭐️⭐️⭐️⭐️⭐️

the elevator is a bit small if you have big luggage with max of 2-3 person only can accommodate i think?

The hotel was very clean and well kept. The bed was comfortable but not as comfortable as some hotel beds we’ve stayed in recently. The large screen TV with Sky Sports and BT sports was incredible for watching football in your room. The free all you can eat breakfasts were amazing and filled us up nicely for the days we were there. The room had a radiator you could turn on and produced good heat for the October evenings.

The walls were very thin and we could hear other guests moving out very early in the morning. The doors made a considerably loud bang when closed so woke us up very early. We could also hear a guest walking around their room upstairs which was disconcerting especially early in the morning.

Lovely hotel, perfectly situated. We stayed in the family room which we'd have preferred to have been a bit bigger and no sea view possible for family rooms. Breakfast was nice and as expected. Reception/lounge area had a nice atmosphere and food was delicious! Pianist played on the grand piano a few times a week in the evenings which was a nice touch.

We thought our beds were a bit too hard for our liking and the pillows were lumpy and quite flat. Family room a bit small for 3 adults with 3 suitcases.